Wild at Heart Opiniones 434

Respuesta de Wild at Heart

12 dic 2025

Hi Val,

Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you were - especially as this was a birthday gift for your mum, which we know is a very special occasion.

This certainly isn’t the experience we want any of our customers to have. To help us understand exactly what happened and review this properly, we would really appreciate it if you could send a few images of the bouquet with your order number to our customer care team via flowers@wildatheart.com. This will allow us to look into the condition and presentation of the flowers and ensure we put this right for you.

Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.

Many thanks,
The Wild at Heart team

Respuesta de Wild at Heart

12 dic 2025

Hi Daniela,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell short and that you felt under-informed about your order.

We’re not currently aware of any technical issues with our order-tracking app, however we take this feedback seriously and will be looking into it as a matter of priority to understand what may have gone wrong in your case. We appreciate you bringing this to our attention, as it helps us improve our service.

Please accept our sincere apologies for the frustration this caused, and thank you again for letting us know.

Many thanks,
The Wild at Heart team

Respuesta de Wild at Heart

12 dic 2025

Hi Oleg,

Thank you for letting us know, and we’re very sorry to hear that the flowers did not meet your expectations.

As freshness is extremely important to us, we would really appreciate it if you could share a few images with our customer care team via flowers@wildatheart.com so we can look into this properly and put things right for you. Once we’ve reviewed them, we’ll be able to advise on the next steps.

Thank you for bringing this to our attention - we look forward to resolving this for you.

Many thanks,
The Wild at Heart team

Respuesta de Wild at Heart

9 dic 2025

Hi!

Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t feel as grand as you expected - this is never the experience we want for our customers.

So that we can look into this properly and put things right, could you please get in touch with our customer service team via flowers@wildatheart.com and share a few images? This will help us review the design and understand what may have happened.

We take great pride in the quality and craftsmanship of our arrangements and we would really appreciate the opportunity to make this right for you.

We look forward to hearing from you.

The Wild at Heart team

Respuesta de Wild at Heart

2 dic 2025

Hi Beth,

Thank you for sharing your feedback. We are truly sorry that your flowers arrived later than scheduled, especially as they were intended for a special dinner. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.

We hope the full refund issued has helped to make up for the experience, and we would love the opportunity to restore your confidence in us on a future occasion.

If there’s anything further we can do, please don’t hesitate to let us know.

Many thanks,
the Wild at Heart team

Respuesta de Wild at Heart

2 dic 2025

Hi Lucy,

Thank you for your feedback. We are genuinely sorry that we missed your requested delivery date - this is never the experience we want for our customers. As soon as we realised the issue, our florists worked to deliver your order the very next day and we provided a 40% discount as a gesture of goodwill, which you kindly confirmed you were happy with at the time.

We truly value your support and hope we can welcome you back for a smoother experience in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.

Many thanks,
the Wild at Heart team

Respuesta de Wild at Heart

1 dic 2025

Hi Nadir,

Thank you for your feedback. We can confirm that we received your email on the 22nd and replied to you on the 24th, expressing our regret that you were disappointed and asking for images so we could look into the matter further. As we did not receive a response, we were unable to investigate this for you.

We take all concerns seriously and would be more than happy to review this again if you’re able to share the requested images. Please feel free to reply to our previous email or contact our customer service team directly so we can assist you further.

Many thanks,
The Wild at Heart team

Respuesta de Wild at Heart

26 nov 2025

Hi Mrs Guest,

Thank you for your feedback. We’re sorry to hear that you feel disappointed with your recent experience.

After reviewing your order, we can confirm that your bouquet was delivered on the exact delivery date you selected at checkout. Our florists also personally emailed to confirm this with you at the time.

Regarding the delivery charge, all of our deliveries, whether nationwide or within London, are charged at a flat rate of £15. This ensures consistency and reliability across every order, so you were not overcharged in any way.

We are genuinely disappointed to receive a negative review for a service that was carried out precisely to your chosen specifications, especially as our team worked carefully to fulfil your order on the exact day requested.

If you would like to discuss this further, we would be more than happy to assist.

Many thanks,
The Wild at Heart team

Respuesta de Wild at Heart

18 nov 2025

Hi Isabelle,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected. Our customer service team did inform you in a friendly and helpful manner that, due to flower availability on the day, we were unable to offer your chosen delivery date for your chosen variety. As we work with fresh, seasonal blooms, availability can vary and we’re not always able to guarantee every flower - or every delivery window - especially at peak times.

We understand this was disappointing, but we hope you can appreciate that our intention is always to be transparent and offer the best possible alternative. Thank you for your understanding.

The Wild at Heart team