Wild at Heart Opiniones 434

TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always spot on and seriously delicious flowers with great customer service, including loyalty points which no other premium florist does, it keeps you a step above the rest.. Love Wild at heart..

Valorada con 3 estrellas sobre 5

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful about choice of flowers for a table arrangement when ordering. The pale pink roses and mimosa were beautiful and made the table and dining room look wonderful. Delivery was excellent too.... Ver más

Valorada con 5 estrellas sobre 5

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... Ver más

Información sobre la empresa

  1. Floristería

Escrito por la empresa

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

434 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The wrong bouquet was delivered

The wrong bouquet was delivered. The driver returned several hours later with a rather bruised, rather small, disappointing bunch of flowers. Definitely not worth the £270 it cost me!

24 de octubre de 2025
Logotipo de Wild at Heart

Respuesta de Wild at Heart

Hi Victoria,

Thank you for taking the time to share your feedback. We sincerely apologise for the mix-up with your delivery - this is never the experience we aim to provide.

However, we did review the bouquet before it left our studio and can confirm that the flowers were fresh and beautifully arranged at the time of dispatch. We also did not receive any follow-up contact from you regarding an issue with the bouquet.

We understand how disappointing it is when something doesn’t match expectations, and we’re always here to help resolve any concerns in the moment. Thank you again for your feedback.

Many thanks,
The Wild at Heart team

Valorada con 5 estrellas sobre 5

Easy ordering, beautiful flowers.

Very easy to order the flowers for local delivery. Realized I forgot the flat number and the Wild at Heart staff were very helpful and made the change for me to ensure the flowers were delivered to the right place. The delivery company called in advance to let my mum know when they would be coming, and though they were a bit later than originally planned, they were really lovely.

20 de octubre de 2025
Valorada con 5 estrellas sobre 5

Stunning bridal flowers

Stunning flowers I used them for my bridal bouquet. I did end up with flower dye on my dress but that’s only because I didn’t put them in water overnight! They really were the most beautiful flowers I’d ever seen and delivered in a gorgeous box.

10 de octubre de 2025
Valorada con 5 estrellas sobre 5

The most gorgeous autumnal wreath was…

The most gorgeous autumnal wreath was received with delight from a close friend! I have been told the compliments they have received have been endless! Thank you for helping me send such a memorable gift!

7 de octubre de 2025
Valorada con 1 estrellas sobre 5

I honestly regret hiring this company…

I honestly regret hiring this company for my birthday party. I only chose them because their Instagram and website looked amazing, but what I got was nothing like what we agreed on — not even close.

We had discussed a specific floral style and color palette, and I paid a high price expecting quality and professionalism. On the day of the event, I was so upset that I even told the owner directly that I hated it. The arrangements looked completely different from our references and felt rushed and careless.

Communication throughout the process was poor — emails went unanswered for days, and getting updates was a constant struggle. After the event, I asked for a partial refund because what they delivered wasn’t what I paid for, but their response was basically “not bothered.” No accountability, no regret, nothing.

I truly wish I had read other reviews before booking. It seems I’m not the only one — I later discovered they’ve ruined special occasions for other people too. Such a disappointment, especially from a company that presents itself so beautifully online

20 de septiembre de 2025
Opinión espontánea
Logotipo de Wild at Heart

Respuesta de Wild at Heart

Dear Anissa,

We’re very sorry to hear that you were disappointed with the flowers for your birthday celebration. We fully appreciate how special this occasion was and regret that the final result did not reflect what you had imagined.

However, we do want to clarify that all designs, details and budgets were fully reviewed and signed off in advance. The floral concept delivered on the day followed the approved proposal in both style and specification. At no stage prior to the event were alternative reference images or changes to that design shared with our team.

With regard to communication, our Event Manager kept in regular contact throughout the planning process, and automatic replies were always in place when she was travelling or on annual leave to ensure you could reach the wider events team if needed.

We take pride in our transparency and care across every project and we’re sorry that your experience did not meet your expectations. Your feedback has been noted and will be taken into account as we continue to uphold the highest standards in our work.

Kind regards,
The Wild at Heart team

Valorada con 5 estrellas sobre 5

Fabulous flowers and experience!

Fabulous flowers and experience!
The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it perfectly for our travel by coach to Bristol. The quality of the flowers on offer at Wild at Heart is exceptional - the variety of colors, textures and scents. I was inspired to take a photo the day before, and we decided to go back the next day to purchase a special bouquet. My mother in law loved it and said it was very special to get one from Liberty's!

4 de septiembre de 2025
Valorada con 1 estrellas sobre 5

Hugely disappointing and a very poor reflection of the company.

I purchased the Hedgerow’ bouquet Saturday 30/09. By the following Monday, many of the flowers had died, spoiling the look of the whole bouquet. Rather than write a public review, I contacted the company directly and attached photos. The company offered me a replacement bouquet, which arrived Friday 05/09 and was beautiful, but by Monday, once again, lots of the flowers had wilted and died. Once again, I contacted the seller, but have yet to hear back.
I am extremely disappointed, not least as I have ordered from Wild at Heart in the past and the flowers lasted for at least a week.
I really do think that a luxury florist such as this, selling bouquets well north of £100, should be able to source better-quality and longer-lasting flowers.

26 de agosto de 2025
Logotipo de Wild at Heart

Respuesta de Wild at Heart

Hi!

Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused and for missing the opportunity to respond to your last email. We did receive it, however the images weren’t attached. We apologise that this was overlooked. If you could kindly resend the photos, we would be grateful so that we can properly investigate what happened.

Our bouquets are always created using the freshest flowers available, so we are keen to understand why yours did not last as expected. We also include a detailed care guide with every delivery, as correct conditioning and placement can make a real difference to longevity.

Please do resend your images so we can look into this thoroughly - we truly value your loyalty and want to restore your confidence in us.

Many thanks,
The Wild at Heart team

Valorada con 3 estrellas sobre 5

A next day order was not delivered the next day

The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.

1 de septiembre de 2025
Logotipo de Wild at Heart

Respuesta de Wild at Heart

Hi!

Thank you for your review and for choosing us for such a special occasion. We’re very sorry to hear there was any confusion regarding your delivery.

We’ve checked your order, which requested delivery on the 3rd of September, and our carrier receipt confirms the bouquet was delivered at 12:33 on the 3rd. Could we kindly ask you to check your confirmation email to see if there may have been any mix-up with the selected date?

If you could come back to us, we’d love the opportunity to put this right and ensure everything feels perfect for you.

Many thanks,
The Wild at Heart team

Valorada con 1 estrellas sobre 5

Bruised and Wilting Flowers in bunch

We ordered a bunch of flowers (sketch) When the bunch arrived, the roses were bruised and other flowers wilting. I complained about the state, attaching pictures of one of the roses bruised, but received an unsatisfactory well written response. There were many more, but I didn’t have time to take photos of all of them.

This is quite disappointing given the cost of the bunch (£175) and I won’t be ordering again from this flourish.

26 de agosto de 2025
Logotipo de Wild at Heart

Respuesta de Wild at Heart

Hi!

Thank you for taking the time to share your feedback. We are, of course, very sorry to hear that you were disappointed with your bouquet. After carefully reviewing the images you kindly provided, we were only able to identify one rose showing slight bruising and an ami stem that needed rehydrating. Based on this we were unable to offer a refund on this occasion.

We take great pride in the quality of our flowers and service and it is always disheartening to learn when a customer feels let down. Your comments have been shared with our floristry and customer care teams to ensure we continue to uphold the highest standards.

We truly value your support and regret that this experience has left you dissatisfied.

Many thanks,
The Wild at Heart team

Valorada con 3 estrellas sobre 5

Flowers were beautiful(though some…

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to the right address. I won't go on, but bemused why the deliverers didn't ring the recipient's mobile at any point.

21 de agosto de 2025
Logotipo de Wild at Heart

Respuesta de Wild at Heart

Hi Sally,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful, though we’re truly sorry for the issues you experienced with the delivery. Your order should have arrived in perfect condition and at the correct address and we regret that this wasn’t the case.

Please know we’ll be raising this with our carrier to ensure this doesn’t happen again.

Warm regards,
The Wild at Heart Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más