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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery was slightly later than scheduled but the team where friendly and hardworking. The hot tub was well protected and moved into place without any problems. It took some time to fill due to its s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a used hot tub but had a slight problem with it then we decided to upgrade to an ex display finally decided to bye a new one thay were brilliant with all the changes we made we would recommend... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole experience was simple and made easy from start to finish. Sam couldn’t have been more helpful and was there for any queries throughout the process. I would definitely recommend.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de jacuzzi

Escrito por la empresa

Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

351 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Amazing hot tub installation

Didn't have an long time to wait for it to delivered. We dealt with Tom in the first instance and he was great. Harry delivered it today and was amazing. Did all on his own - awesome! Recommended!!

3 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good spa, delivery was postponed twice

Delivery was postponed twice, hence only 4 stars.
We now have the hot tub.
Haven't used it yet, as doing the water treatment and heating it up..
It looks really good, so very much looking forward to trying it out in a day or two.
Tom was very helpful, and Harry, the delivery driver was incredible.
Installed the tub, which took about 2 hours, in the pouring rain,
and then came back about 20 minutes after he'd left, as I had noticed a leak. All fixed now, but it's a good idea to partially fill the spa before the installer leaves to check for this.

31 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

be wary of this companys aftersales care and read ALL small print

bought tub 18 months ago was not told the grey colouring on both headrests or cover would bleach and leave scum at waterline every day thereafter.told eventually that in the Ts andCs it recommends removing these when not in use!! was sent Whatsapp offering replacement headrests IF WE REMOVED REVIEW!! this was on Trustindex and declined. noticed that 6 recommends were posted on 06/03/2023 someone even making 2 comments on same day?

6 de marzo de 2023
Opinión espontánea
Logotipo de Wild Water Spas

Respuesta de Wild Water Spas

Dear Linda,

Thank you for taking the time to leave us a review. We are sorry to hear that you are experiencing issues with your hot tub and that you are not satisfied with our after-sales service and warranty.

Regarding the discolouration of your headrests and "leather" cover, we would like to advise you that you should leave your lid off for 20 minutes after putting the chemicals in before closing the lid, and take the headrests off after use to deter discolouration. We apologize if this was not communicated to you before.

We apologize for any frustration you may have experienced and we would like to address any concerns you may have. Please feel free to contact us directly to discuss this matter further.

Thank you for your feedback and we hope to have the opportunity to better serve you in the future.

Valorada con 5 estrellas sobre 5

Had my spa delivered it was fantastic…

Had my spa delivered it was fantastic service fantastic product the guy that fitted it couldn’t be more helpful would recommend this company As the after sales is brilliant any questions are answered very quickly would like to thank the company for the hassle free experience

27 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great price and excellent communication throughout. Very quick to respond to queries. I had to organise a separate crane hire to get the hot tub into the garden and was worried about the logistics of co-ordinating two different companies, but needn't have - everything went very smoothly.

17 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tom was very helpful

Tom was very helpful, gave advice and made the purchase of my hot tub very easy. The guys who delivered and installed it were first class. I would highly recommend this company

4 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering our new spa was so easy

Ordering our new spa was so easy, all was done on line and by E-mail , Thomas was great and always quick to respond to any questions, delivery was easy to organise and accommodating, however be aware that a payment of £500 ( and removed of total invoice price ) is required to confirm the date, so don’t be alarmed as it’s only because of previous time wasters that it’s asked for. Delivery was made by Raj and I can not praise him enough, he was polite and helpful and made it so easy, I will certainly recommend this company to friends and Family

20 de enero de 2023
Opinión espontánea

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