Windows plus Roofs Opiniones 

2057
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The sales and planning process worked effectively. Was able to organise finance (a year at 0%) with a deposit. Surveyor was efficient and made a few helpful suggestions. Communication from office w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant sales person came to our home (Chris) super polite, understanding, worked around what we needed both in quality and price, took time to give us best options and ideas. So glad we've booked i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Competent company who did their best to sell their product to us. Unfortunately they were not price competitive. Would recommend a quotation request.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I haven't had my windows fitted yet but certainly when surveyor(s) came round, were polite & helpful. Had a provisional / approximate date of starting so keeping fingers crossed. I feel that this qu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Instalador de doble acristalamiento
  2. también en la categoría
  3. Proveedor de ventanas
  4. Proveedor de ventanas de PVC
  5. Proveedor e instalador de terrazas cubiertas
  6. Servicio de instalación de ventanas
  7. Tienda para la reforma del hogar

Escrito por la empresa

Windows Plus Roofs is your trusted supplier of high-quality UPVC windows and doors in the North East of England. Our commitment to excellence extends to helping you upgrade your home's energy efficiency. By replacing your old UPVC windows and doors with our new AAA-rated products, you can significantly improve your energy bills. Our UPVC windows and doors not only enhance your home's aesthetics but also offer exceptional energy efficiency, making them a smart investment for the long term. They help keep your living spaces comfortable year-round while reducing energy consumption, ultimately saving you money. In addition to our energy-efficient products, we are proud to introduce the innovative Thermoroof replacement conservatory roofs, known for their outstanding energy efficiency. These roofs maintain a comfortable conservatory environment, further contributing to energy savings. At Windows Plus Roofs, our dedicated team of professionals is committed to delivering exceptional customer service. We aim to provide a seamless experience from consultation to installation, ensuring your home improvement project is hassle-free. Choose Windows Plus Roofs for superior home improvements in the North East of England, and experience the benefits of high-quality products and enhanced energy efficiency. Your satisfaction remains our top priority.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(2057)

43 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

2years on and my windows still leak

2years on and my windows still leak
Despite multiple conversations this company refuse to accept responsibility for my leaking bay windows
Windows that had never leaked - just required upgrading glazing for efficiency now let in more water than the old wooden windows let in draughts….

Thank you for your reply - however your management are aware and have stopped replying to me ….

29 de enero de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Updated 26th Jan 10.27am

Dear Nicole, thank you for providing your details, I’ll ensure that you are contacted by senior management tomorrow and if you have any further issues please highlight them to complaints@windowsplusroofs.co.uk and I will instruct them to escalate the matter immediately. We are a customer service driven business Nicole and I can only apologise on behalf of the company that we haven’t been able to resolve your issues before now.

Dear Nicole, I’m sorry to hear that you are having issues with your windows, it’s certainly not what we would want to be the case and is very unusual as we install thousands of frames each year and rarely have this sort of problem. If you could kindly provide some further information, I will ask our management team to look into your file and they will come back to you as soon as possible.

Valorada con 5 estrellas sobre 5

Fitting

Had windows throughout house and a door fitted early in January. Would recommend Windows Plus without problem.
Job was quick clean and efficient.
Fitters Dan and Phillip were excellent, pleasant guys and very respectful of my home. Thank you

7 de enero de 2025
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Julie, thank you very much for your kind words about your experience with us, we really do appreciate it. I’ll be sure to let Dan and Phil see this and I’m sure they’ll be delighted.

Valorada con 5 estrellas sobre 5

Sorry it took me so long to write this…

Sorry it took me so long to write this guys
Had new conservatory roof and new windows and doors (for the conservatory)installed August 2024.
The difference this winter has been amazing...I am so impressed...conservatory in full use mid winter no electric heaters even had the top windows open when the heating on.
Even still had snow on the roof when all house Roofs clear.
Deb a big shout out to you...amazing kept me well informed and so polite.
The guys were fabulous ...plasterer top notch and the guys who installed worked like trojans. Would easily recommend..one happy lady thanks guys 😘

21 de agosto de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Sharon, thank you so much for your lovely review and please don’t apologise for the delay, your feedback is very welcome whenever it arrives. I’m obviously delighted to hear how pleased you are with Deb and also the installers, they’ll all be thrilled when they see this. The biggest compliment of all though is that you’d recommend us, so thanks again for that Sharon.

Valorada con 4 estrellas sobre 5

Service review

Salesman Benwas very polite and respectful explaining products and demonstrating products. Keen eye to please and ensure that customer happy with chosen product Follow up visit from the surveyor who made a few tweaks and then phone call from the office to let us know the fitting date so far so good

8 de enero de 2025
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Respuesta de Windows plus Roofs

Dear Amanda, that’s very much for your feedback about Ben, it means the world to us and is greatly appreciated. I look forward to hearing from you once your installation is completed.

Valorada con 5 estrellas sobre 5

Windows plus are A*

Windows plus have been perfect from start to finish, from our initial consultation right through to fitting and making sure we were happy with a follow up phone call from Jane, who has been a delight to speak to throughout this whole process. She has kept me so well informed, is really lovely and polite and clearly cares about the customers experience. Our fitters Dave and Dale were the definition of professional but also so easy to talk to. They made sure to show us how to use the new doors and windows which sounds simple but is an important touch. Great team and great final product.

17 de enero de 2025
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Respuesta de Windows plus Roofs

Dear Georgia, thank you so much for posting such a lovely review, it’s really is so important to us to have happy customers and we greatly appreciate the feedback. I’ll be sure to let Jane and the installers see this and I’ve no doubt they’ll be over the moon, so thanks for that too.

Valorada con 5 estrellas sobre 5

Great experience .

Everything that i asked , I got a reply , Great friendly people can't fault anyone . No fault whats so ever .

15 de enero de 2025
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear William, thanks so much for your feedback, it’s greatly appreciated.

Valorada con 5 estrellas sobre 5

Good company

Good company, good quality and reasonable prices

4 de enero de 2025
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Respuesta de Windows plus Roofs

Dear Valentin, thank you very much for your feedback, it's really important to us and greatly appreciated.

Valorada con 5 estrellas sobre 5

Thorough and Respectful

Ben, the representative, was measured, thorough & informative throughout the session. At no point did we feel pressured to buy. All our questions were answered respectfully & equally thoroughly. We felt he was a very good salesman who understood our needs and quoted accordingly. The product was impressive.

18 de diciembre de 2024
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Respuesta de Windows plus Roofs

Dear Alan, thanks a lot for your feedback about Ben, it’s really important to us and greatly appreciated.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, the company rep was very informative and polite. Additional curtesy calls were a nice touch.The surveyor that attended my property was also informative and identified additional problems that are to be covered at no extra cost. Would highly recommend

29 de noviembre de 2024
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Respuesta de Windows plus Roofs

Dear Gary, thanks so much for saying you’d recommend us, that really is the highest compliment we can get and I’m thrilled to hear how happy you are.

Valorada con 5 estrellas sobre 5

Excellent workmanship and quality…

Excellent workmanship and quality products. Have to mention Deb Smith for constantly keeping us updated and following up to make sure everything was done properly. Highly recommended

10 de diciembre de 2024
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Respuesta de Windows plus Roofs

Dear Louis, thanks very much for your kind words about Debs, she does a great job and I’m sure she’ll be delighted to read your review.

Valorada con 5 estrellas sobre 5

Exceptional!!

Professional from start to finish. Everyone I came into contact with, in person or via phone, was friendly and knowledgeable which put me at ease. The whole process was a joy and I love my new composite front door.

6 de diciembre de 2024
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Respuesta de Windows plus Roofs

Dear Jean, thanks very much for your feedback, we really do appreciate it.

Valorada con 5 estrellas sobre 5

Excellent job.

From start to finish, everything was sorted through Deb in the office. I didn't have to worry about organising anything. All the work was completed on time, the builders/installers cleaned up after themselves and were really polite. I'm really happy with the end product and would highly recommend.

11 de noviembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Thank you so much for your kind words, they mean a lot and I’m thrilled to hear that you’d recommend us, that’s the best form of advertising possible.

Valorada con 5 estrellas sobre 5

Great service

Great service. Mark came out to check if our windows could be replaced. Very prompt in replying back the quotation and very helpful to let us spread the cost of the payments too. Got the windows replace. Very neat work done. Glad we used this company and would highly recommend them.

3 de diciembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Smruti, thanks so much for saying your recommend us to others, it means the world to us to have happy customers and that is the best thing to hear.

Valorada con 5 estrellas sobre 5

Excellent workmen

Just had all of our windows replaced and couldn’t be happier. Chris and Callum were brilliant. Both hardworking and friendly and professional. They arrived when expected and didn’t finish until the light faded. Cleaned up after themselves and explained everything they were doing.

3 de diciembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Thanks very much for your valuable feedback, it’s very important to us and greatly appreciated.

Valorada con 5 estrellas sobre 5

Absolutely fantastic windows and doors…

Absolutely fantastic windows and doors fitted from this company. Great service from start to finish. Windows are fab and the quality is so good compared to the previous pvc windows I had in. My new door is just amazing I feel posh haha. The fitters done a fab job and done it all in two days unfortunately I wasn’t able to be there as was working but everything was left tidy. Also Jane from the office for ringing and checking up how things were going and also had a visit from someone on the first day to make sure everything was going ok but didn’t catch his name. Sorry. Great service would highly recommend.

25 de noviembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Lauren, thanks very much for taking the time to post your review, we really do appreciate the feedback. I’m delighted to hear how pleased you are with the work carried out and even more so that you’ve said you’d recommend us, there really is no better compliment you can give. Thanks again.

Valorada con 5 estrellas sobre 5

Quality workmanship

We can't praise Windows & Roofs enough. Got a pleasing quote with no pushy salesman. From start to finish the lovely Debbie rang us daily making sure we knew what was happening an getting done that day.Firstly we had Cam & Frazier who made a fantastic job of the new warm conservatory roof.Went beyond expectations of their job. Secondly we had Steve the plasterer who did a beautiful smooth job of the large ceiling. Lastly we had the electrician who fitted new sockets,ceiling spotlights plus outside soffit lights. Another amazing job. The whole team were friendly an left no mess as tidied up each day. We just want to say a big thankyou to each an everyone of you for transforming our conservatory. 👏

13 de noviembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Pauline, thank you so much for sharing your experience with us, we really do appreciate it and it’s great to see so many of the team involved get a mention. I’ll be sure to pass on your kind words to them and I’ve no doubt they’ll be delighted. Thanks again and I hope we may be able to assist you again in the future if you require any further works done.

Valorada con 5 estrellas sobre 5

Amazing service wouldn’t go anywhere else

Windows plus roofs made our new home transition stress free
They came our several times to check we were happy with plans, they showed us samples etc before installing the windows with ease

After installation they were all checked to make sure we were happy, and windows plus came out on several occasions to quality check

Service is second to none
I wouldn’t hesitate in recommending them to anyone.

We absolutely love our windows

We then went on to buy our kitchen

Thank you

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Cherrie, thanks so much for your lovely review, it really means the world to us to hear from our customers and of course especially so when they’re so happy. I’m delighted to hear that your experience was so good that you decided to get a kitchen from our sister company Kitchens plus Bathrooms and hope that if you ever need any further work carried out in your home that you’d give us the chance to provide a quotation. Thanks again.

Valorada con 5 estrellas sobre 5

New windows

The windows were fitted very quickly by Craig & Lee they were very pleasant, efficient & tidy. I am very pleased with all the work carried out. I have used this company before as everyone including Jane were very helpful.

19 de noviembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Mrs Williams, thanks very much for your feedback about Craig and Lee, we really do appreciate it.

Valorada con 5 estrellas sobre 5

Great service.

Window fitters Steve and Keith did a great job in a speedy and efficient manner. 8 windows 2 doors and a patio door fitted in 2 days. Pretty impressive. They were also polite and respected our property. Builder required to put in a lintel and thanks to Jane tne Project Co-ordinator it was completed in 3 days. Well done guys.

18 de noviembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Linda, thanks very much for your lovely review, we really do appreciate the feedback and I’m thrilled to see so many of the team get a mention for their work, I’ll be sure to let them all see this.

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