WLS (West London Security) Opiniones 

69
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I had the most terrible experience with WLS straight from the start . As soon as we got into contract with them. I was waiting exchange the security batteries for six months and at the end they insta... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I live in a block of flats and we have used WLS for some years now and have found them to be first class in everything they do. Today we had a service call and Eriglen attended from WLS, I could not h... Ver más

Valorada con 5 estrellas sobre 5

well recommended london based company. Theres a lot of cowboys out there but ive used this company for over 10 year. They deal with intruder, fire alarms, access control and much more. All engineers a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We contracted WLS to fix an issue that we've been having with the intercoms for months and had many other call outs with another company. With WLS it was a breath of fresh air. Eriglen and Daisy have... Ver más

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4,4

Excelente

TrustScore: 4.5 sobre 5

69 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(69)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great helpful service

I live in a block of flats and we have used WLS for some years now and have found them to be first class in everything they do. Today we had a service call and Eriglen attended from WLS, I could not have wished for a nicer or more helpful engineer, nothing was too much trouble and always with a smile on his face, he was an absolute pleasure. I must add that I have had several engineers in the past and they, like Eriglen were all highly professional and helpful. I would recommend this company and their staff to anyone.

10 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service by WLS

I thought WLS were extremely professional and polite when installing our security grate. We are very happy with their service.

3 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had the most terrible experience with…

I had the most terrible experience with WLS straight from the start . As soon as we got into contract with them. I was waiting exchange the security batteries for six months and at the end they installed used ones without dates and one even burnt and sent us an expensive invoice assuming I won't notice. Totally disappointed with them.

15 de diciembre de 2025
Opinión espontánea
Logotipo de WLS (West London Security)

Respuesta de WLS (West London Security)

Hi, thank you for sharing your experience with WLS. Although we value the honest thoughts of all of our customers, it is important that we refute certain allegations made within this review. We would never use old batteries on any project, and we even supplied you with the invoice to show the purchase of new batteries for these works. To suggest otherwise is insulting. Furthermore, all of our pricing, throughout the project, was completely in-line with our normal rates. These rates are standard within the industry, and all prices are always sent to the customer to approve prior to any work commencing. Despite this, as a gesture of good-will, we completely refunded the cost of your electrician's time on site and did not charge for the EML unit replacement that was requested and required. Although we never like to hear that our customers have had a negative experience, we feel, in this instance, that we did all we reasonably could to resolve any issues that arose.

Valorada con 5 estrellas sobre 5

What an Amazing Service

This company was amazing. I received helpful and prompt advice on the telephone from Sadie which then resulted with an engineer visiting my home and dealing with my problem within 30 minutes of my call. So unusual these days to receive such a service. I'd highly recommend.

28 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Frequent shopper

I frequently go to WLS for assistance. the whole team are fantastic. George and Russell in particular always go over and above to try to ensure we are not inconvenienced.

13 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

FANTASTIC!

We recently contracted WLS to enhance the security features at our nursery entrance, and we could not be happier with the entire experience.
From start to finish, the team demonstrated an impressive level of professionalism. Steve, who did the site visit, handled all the paperwork and organised the work, was fantastic; extremely efficient, communicative, and meticulous about sticking to proposed deadlines and timelines.
The engineers, Zack and Marek, were an absolute dream to work with. Despite the often-hectic nature of nursery drop offs and pick ups, they remained respectful, calm, and accommodating. They patiently answered all our questions, explained the process clearly, and walked us through how everything would work once the installation was complete.
Sam, who oversaw the logistics of operation, also took the time to check in with us afterward to ensure we were satisfied and everything had gone smoothly.
We highly recommend WLS to anyone considering similar work. It has been one of the best contractor experiences we have had, and we are grateful to the team for making this project stress free and successful. Thank you!

22 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

WLS - recommended

Great service. Good communication, engineer arrived on time and was able to fix the fault efficiently. WLS also followed up with a detailed report which was useful.

10 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

They are wast of time and the don’t…

They are wast of time and the don’t know what is need to be fix I been waiting for months to fix the gate then the send me email of £4800 to fix the gate which cost me £100 10 minutes to be fix
I would not recommend this company they are useless and wast time

24 de septiembre de 2024
Opinión espontánea
Logotipo de WLS (West London Security)

Respuesta de WLS (West London Security)

Hi Arif,

Thank you for leaving your review with WLS. I am sorry to hear about your experience. I have spent some time researching your complaint to try to resolve this situation.

At WLS we adhere to DHF legislation, meaning we can only work on gates that are deemed compliant and safe. As your gates had neither safety edges nor meshing, they were deemed unsafe and we were unable to work on them without installing safety devices. We provided you with a non-obligatory quote for a full safety upgrade, which you refused. We subsequently provided you with a full refund of your initial call out/ survey.

We are sorry you had a negative experience, but at WLS it is really important to us that our customers are and remain safe.

All the best,

WLS

Valorada con 5 estrellas sobre 5

I highly recommend WLS

I highly recommend WLS, Their customer service is second to none.The product quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Also a special thanks to Daisy and Sam for there amazing customer service and knowledge of the security industry

29 de agosto de 2024
Opinión espontánea
Logotipo de WLS (West London Security)

Respuesta de WLS (West London Security)

Hi Matt, thank you for your kind review. We are very glad we could help! Please let us know if there is ever anything else we can do. All the best, WLS.

Valorada con 5 estrellas sobre 5

Very professional and efficient

Eriglen from WLS came to fix our broken buzzer and he was able to do so really efficiently. He was very professional and polite, and quality checked his work to ensure the issues were resolved. Great service, thank you.

12 de julio de 2024
Opinión espontánea
Logotipo de WLS (West London Security)

Respuesta de WLS (West London Security)

Thank you for your review! We are glad we could help. Please do not hesitate to get in touch should you ever need our assistance again.

Valorada con 5 estrellas sobre 5

They sent someone out on the same day…

They sent someone out on the same day to fix an alarm issue. Our Galaxy 2 alarm system was going into alert mode repeatedly. It all now works.

22 de mayo de 2024
Opinión espontánea
Logotipo de WLS (West London Security)

Respuesta de WLS (West London Security)

Hi Danny, thank you so much for your feedback. Really great to hear that we were able to help! Have a lovely weekend.

Valorada con 5 estrellas sobre 5

Full marks to Eriglen

Eriglen from WLS attended to update our security cameras. He was very polite and knowledgeable. Afterwards, he checked that everything was in good working order and ensured that we understood how to use the app.

18 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing! Prompt, professional, experienced!

We contracted WLS to fix an issue that we've been having with the intercoms for months and had many other call outs with another company. With WLS it was a breath of fresh air. Eriglen and Daisy have been super communicative and were able to see us in such a short amount of time. Eriglen arrived and within an hour had fixed the issue that had been plagueing us and previous contractors for months. He was super friendly, knowledgeable and professional. A great ambassador for WLS! I highly highly recommend them.

12 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cctv cameras

Eriglen was very informative and instructional. It would appear that some of our equipment needed replacing and onl after a year. He was extremely polite and knowledgeable I would recommend him and his Company to everyone interested in security and access

26 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impeccable Service

Impeccable Service. Lets face it, getting someone in your home for a CCTV service is not the most pleasant way to spend your time. Emanuel from WLS provided superb service : punctual, tidy, very knowledgeable and very tenacious. My alarm company could not figure out what was wrong with the system. Emanuel just would not let go and ended up fixing it, preventing me the cost of a new DVR. I am switching to WLS for maintenance from now on. Phone service by Monet was also second to none. It did not know companies like WLS still existed in London......Thank you

20 de octubre de 2023
Opinión espontánea

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