I have no problem with sneyds wonderdog have fed to my dogs for years. However, the delivery service is not so good. For my recent delivery I requested they leave with my neighbour as I would not be... Ver más
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Consulta las opiniones de los clientes
There was a delay to my order due to some production problem, but I was contacted about this and offered an alternative product if I wished to take this up. I elected to wait and was pleased to receiv... Ver más
All our working dogs look great on the special, we swapped to it when the transitioning the youngest from puppy food because she wouldn’t eat our previous brand of premium working dog food. We ordered... Ver más
They produce a food my dogs love and thrive on and three Rhodesian Ridgebacks have tired of other food brands but this is a very firm favorite with them and i will continue to feed them food they enjo... Ver más
Información sobre la empresa
Escrito por la empresa
Sneyds Wonderfeeds is a distinguished family-owned business specializing in the manufacturing of dry dog and small animal foods. Established with a profound commitment to pet health and nutrition, the company has carved a niche in the pet food industry through its dedication to quality and innovation. At the core of Sneyds Wonderfeeds' philosophy is a deep understanding of the nutritional needs of dogs and small animals. This knowledge is reflected in their diverse product range, which caters to various dietary requirements and life stages of pets. From puppies to senior dogs, and addressing specific health conditions, their formulations are designed to provide optimal nutrition. This focus on health-centric products has earned Sneyds Wonderfeeds a reputation for excellence in pet care. The company's approach to manufacturing is also noteworthy. Emphasizing stringent quality control, Sneyds Wonderfeeds ensures that every product batch meets the highest standards. This attention to detail extends to the selection of ingredients, with a preference for high-quality, natural components that promote the well-being of pets. Innovation is a key driver for Sneyds Wonderfeeds. The company invests in research and development to continually improve its product offerings. This includes exploring new formulations, enhancing taste profiles, and ensuring that their products meet the evolving standards of pet nutrition. Sneyds Wonderfeeds also places a high value on customer satisfaction. Understanding that pet owners seek the best for their pets, the company engages in active communication with its clientele, offering advice and support. This customer-centric approach has helped in building a loyal customer base and a strong community around the brand. Furthermore, as a family business, Sneyds Wonderfeeds embodies values of tradition and a personal touch. This is evident in their business practices, where relationships with suppliers, customers, and employees are nurtured with care and respect. In summary, Sneyds Wonderfeeds stands out in the pet food industry for its commitment to quality, nutritional excellence, innovation, and customer service. As a family-owned business, it combines professional expertise with a personal touch, making it a trusted name for pet owners who seek the best for their furry companions.
Información de contacto
11 Hebden Road, DN15 8DT, Scunthorpe, Reino Unido
- 01724872448
- info@wonderdog.co.uk
- wonderdog.co.uk
4,6
Excelente
236 opiniones
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As it’s the first time I have bought…
As it’s the first time I have bought the product don’t know yet , the thing that that confuses me is why I need twice as much of this food compared to the one I have I have been using , which is good food that my older dogs are fed on .
11 de junio de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback, and we really appreciate you giving our food a try. If you ever have any questions or concerns, we’d always recommend getting in touch with us directly first — we’re more than happy to help and advise.
Regarding the feeding amounts: the guides on our packaging are just that — a guide. They’re based on average requirements, but every dog is different, and things like activity level, age, and metabolism can all affect how much food they need. We're more than happy to help tailor a recommendation based on your dog's individual needs, so please feel free to contact us.
Lifetime Sneyds fan!
Our dog was weaned on Sneyds and he's still loving it at 5 years old. His health, teeth and coat are superb. The delivery is always prompt and rewards and offers mean it's the affordable nutrition he deserves.
17 de junio de 2025
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your lovely review and for being such a loyal customer! We're thrilled to hear your dog has been enjoying Sneyd’s since day one and is thriving on it — that's exactly what we love to hear. It's great to know the rewards and offers are helping too. Thanks again for your continued support!
A good small business that produces…
A good small business that produces quality food and delivers reliably
9 de junio de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your review and thank you for your support for our family business
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your review, we are glad to hear delivery was quick
Excellent service from Sneyds
I've always had the most prompt and efficient service provided by Sneyds. I have recently contacted them when I urgently needed a supply of dog food whilst away from home and they were able to help me without any problem to them at all.
In addition, my dog has been enjoying Sneyds food since he was a puppy and he's a healthy 6 year old now! Thank you Sneyds!
13 de mayo de 2025
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your kind words and continued support! We’re really pleased to hear we were able to help when you needed us, and it means a lot to know your dog has been thriving on Sneyd’s food for the past six years. It’s always a pleasure to support our customers and their dogs—especially in a pinch! If you ever need anything, we’re only a call or message away.
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your review, glad to hear delivery was quick
Brilliant customer service ask
Brilliant customer service ask
Great dog food our gsd just loves the smell and the crunch in the biscuit
Normally get 5 bags well worth the money
29 de mayo de 2025
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your kind words! We're really pleased to hear your GSD is enjoying the food — we know how important it is to get both taste and texture just right. We truly appreciate your continued support and are always here if you need anything!
I was so pleased with your delivery…
I was so pleased with your delivery service thank you.As all ways a smooth journey on line.Just hope my points stay on record as my last order points said there had expired which i don’t know why. But thank you for your service sir
12 de mayo de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Hi Claire, thank you for your review, with regards to your points, we have now extended the expiry date to 12 months so providing you order within this period your points will still be active :)
Delivery was fast
Delivery was fast. And it was easy to get into my account and access the types of dog food I wanted.
3 de mayo de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for the great feedback! We're glad to hear your delivery was quick and that you found it easy to log in and find the food you needed. We really appreciate your support and look forward to serving you again soon!
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your 5 star review
Quick delivery but split over 2 days
Quick delivery but split over 2 days. Would be useful to know before delivery so not left wondering!
29 de marzo de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Thanks so much for your order and for taking the time to leave a review!
Just for future reference, you should receive either an email or a text message from DPD with a 1-hour delivery timeslot on the day your parcel is due—so hopefully that’ll help avoid any wondering next time!
Also, sometimes when orders include multiple items, they can get split up while in transit and arrive over separate days. It’s not ideal, but it does happen occasionally depending on how DPD handles the parcels at their depot.
We really appreciate your feedback and your support—thank you again!
Over a month from ordering to delivery
Over a month from ordering to delivery
This is not acceptable when ordering dog food
I had to email several times and it only finally arrived after I threatened a dispute on the transaction via my bank
The food is good as we have had it before but I doubt I'll order again
16 de enero de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
I’m really sorry for the delay with your order and completely understand your frustration. The food had already been delivered by the time we received notification of the chargeback, but I fully appreciate that the initial delay was unacceptable.
We’ve now put measures in place to prevent this from happening again, and we’d love the opportunity to prove this to you. If you’re willing to place another order with us when you're ready, we’re confident we can provide the service you expect.
Thank you for your past support, and again, I sincerely apologise for the inconvenience.
Best regards,
They just get worse ....
Absolute shambles of a business, lead by a director that can't make on his promises. I placed an order just over four weeks ago and have yet to recieve. In that time, I havent had a single email, text, phone call explaining why my product hasnt arrived. I complianed via their web page twice, no answer. I emailed their customer service, recieved a response from the director - Purchase will arrive by this Saturday at the latest, guess what hasnt arrived. I've had a handful of similar experiances this year, if this wasn't my dogs diet I'd have left a long time ago. Offered 20% off my next order, great that £8 might make up against the £40+ I've had to pay elsewhere, muppets.
15 de febrero de 2025
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
We're really sorry to hear about your experience, and we completely understand your frustration. This certainly isn’t the level of service we aim to provide, and we sincerely apologise for the delay and lack of communication.
Emails were sent to all affected customers regarding delays, so we’re currently looking into why you didn’t receive these. If there was an issue on our end, we will ensure this is corrected moving forward to prevent it from happening again. That being said, we fully expect this not to be an issue in the future.
We appreciate your loyalty despite these difficulties, and we’d really like to make this right. If you’d be willing to get in touch with us directly, we’d be happy to sort something out as an apology for the inconvenience you’ve experienced with this order.
Please reach out to us, and we’ll do our best to resolve this for you.
Updated reply:
We’ve noticed that you’ve placed two further orders since leaving this review, both of which were fulfilled without any issues. We're really pleased everything went smoothly and hope this reflects our usual level of service. If you feel comfortable doing so, we’d really appreciate it if you considered updating your review to reflect that things are now back to normal.
Please don’t hesitate to reach out — we’re always here to help.
Terrible delivery but good food
I ordered on the 27th January with an expected delivery of 3 days!!!!! It’s now the 12th February and still no dog food. There was no suggestion that the food I ordered was out of stock and it took me to chase them before they could be bothered to inform me they had supply issues!! If that’s the case just say it’s out of stock on your website rather than take people’s money. As it stands you have £153 of my money, with no expected delivery date, and tomorrow I need to find an alternative food. Just awful. The food, when you can get it, is excellent.
27 de enero de 2025
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the delays and frustration caused. We completely understand how disappointing this situation must have been, especially when relying on us to feed your dogs.
We’ve reached out to you directly and offered 20% off your order, as well as a free pack of treats, as an apology for the inconvenience caused. We truly appreciate your patience during what has been a challenging period for us.
Since the start of the year, we’ve been facing supply chain issues that have affected our ability to meet delivery expectations. We recognize that this isn’t the level of service you deserve, and we’ve taken several measures to ensure this doesn’t happen again. We’re turning a corner now and are fully committed to getting back to the reliable service you should be receiving from us.
Your kind words about the quality of our food mean a lot to us, and we’re grateful for your loyalty. Please rest assured we are doing everything possible to rebuild your trust and provide the service you’ve come to expect.
If there’s anything further we can do to resolve this for you, don’t hesitate to reach out.
Kind regards,
Unknown when delivery is due…
Supply issues with little sign of delivery more than a month after initial order. Originally Xmas demand was the issue then equipment failure were to blame. Looks like they’re still taking orders…prior to this, no real issues..
9 de febrero de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for taking the time to leave your review. We sincerely apologize for the delay you've experienced with your order and the frustration this has caused. We understand your concern about the lack of delivery information and want to assure you we're working hard to catch up following the earlier issues with Christmas demand and subsequent equipment failure.
We appreciate your patience and want to let you know that we are prioritizing all affected orders and are aiming to process and dispatch them this week. You should receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.
As a further apology for the inconvenience, we've offered a 20% discount code for future purchases and a free pack of treats with your delayed order. If you haven't received your discount code, please let us know at info@wonderdog.co.uk and we'll be happy to forward it on to you.
Again, we apologize for the inconvenience and thank you for your understanding. If you have any further questions, please don't hesitate to contact us directly at info@wonderdog.co.uk.
Poor Delivery
Ordered food on 6th January and it still hasn't been delivered! First reason given was trouble with supply deliveries. This has reason has been given for late deliveries before. Then I was told there has been a breakdown at the factory causing further delays
6 de enero de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
I’m really sorry for the delays you’ve experienced with your order. We completely understand how frustrating this must be.
Unfortunately, we’ve faced unexpected supply chain issues and a factory breakdown, which have caused delays beyond our usual service levels. We’re working hard to resolve these issues, and from next week onwards, we should be back to normal production.
We truly appreciate your patience and support, and we’re doing everything we can to ensure this doesn’t happen again.
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We’re glad to hear you’ve found our deliveries prompt. We appreciate your support and look forward to serving you again soon!
Orders three bags of food weeks ago.
Orders three bags of food weeks ago.. nothing arrived as yet! ☹️
3 de enero de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
I’m really sorry to hear that you haven’t received your order yet – I completely understand how frustrating this must be. Please rest assured that we’re actively working on getting it to you as soon as possible.
We’ve been in touch to provide an update on the situation and, as a token of our apology, we've also offered you a 20% off voucher for your next order. We truly appreciate your patience and understanding during this time.
If you have any further questions or need assistance, please don’t hesitate to get in touch with us.
We’re committed to making things right and ensuring you receive your order soon.
Disappointed
Having used the company for a couple of years now and have recently been left disappointed. My order which is due end of December I agreed delivery beginning of January because of the Christmas shut down, no problem with that. Money taken as usual and here we are nearly at the end of January and still no delivery. This is not the first time this has happened. Feeling let down
3 de enero de 2025
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback, and I’m truly sorry to hear that you’ve been left disappointed. We completely understand how frustrating the delay has been and appreciate your patience during this time.
We’ve been in touch via email to explain the situation and provide you with an updated delivery timescale. As a gesture of goodwill and to show our appreciation for your continued support, we’ve also sent you a 20% off voucher for your next order.
We sincerely apologise for any inconvenience caused and truly value your loyalty. If you have any further concerns, please don’t hesitate to reach out – we’re here to help.
Good customer service
The website wasn't working but I received a response to an email very quickly and was able to place an order. Fast delivery and my dogs are fit and healthy with the help of this food.
28 de noviembre de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We’re sorry you had trouble with the website, but we’re glad we could assist you quickly and get your order sorted. It’s great to hear your delivery was fast and, most importantly, that your dogs are thriving on our food! We truly appreciate your support and look forward to serving you again.
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