I have no problem with sneyds wonderdog have fed to my dogs for years. However, the delivery service is not so good. For my recent delivery I requested they leave with my neighbour as I would not be... Ver más
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Consulta las opiniones de los clientes
There was a delay to my order due to some production problem, but I was contacted about this and offered an alternative product if I wished to take this up. I elected to wait and was pleased to receiv... Ver más
I have used Sneyds wonderdog for years & my dog loves it! Sneyds have been very helpful & supportive especially when my dog had puppies. Thank you!
All our working dogs look great on the special, we swapped to it when the transitioning the youngest from puppy food because she wouldn’t eat our previous brand of premium working dog food. We ordered... Ver más
Información sobre la empresa
Escrito por la empresa
Sneyds Wonderfeeds is a distinguished family-owned business specializing in the manufacturing of dry dog and small animal foods. Established with a profound commitment to pet health and nutrition, the company has carved a niche in the pet food industry through its dedication to quality and innovation. At the core of Sneyds Wonderfeeds' philosophy is a deep understanding of the nutritional needs of dogs and small animals. This knowledge is reflected in their diverse product range, which caters to various dietary requirements and life stages of pets. From puppies to senior dogs, and addressing specific health conditions, their formulations are designed to provide optimal nutrition. This focus on health-centric products has earned Sneyds Wonderfeeds a reputation for excellence in pet care. The company's approach to manufacturing is also noteworthy. Emphasizing stringent quality control, Sneyds Wonderfeeds ensures that every product batch meets the highest standards. This attention to detail extends to the selection of ingredients, with a preference for high-quality, natural components that promote the well-being of pets. Innovation is a key driver for Sneyds Wonderfeeds. The company invests in research and development to continually improve its product offerings. This includes exploring new formulations, enhancing taste profiles, and ensuring that their products meet the evolving standards of pet nutrition. Sneyds Wonderfeeds also places a high value on customer satisfaction. Understanding that pet owners seek the best for their pets, the company engages in active communication with its clientele, offering advice and support. This customer-centric approach has helped in building a loyal customer base and a strong community around the brand. Furthermore, as a family business, Sneyds Wonderfeeds embodies values of tradition and a personal touch. This is evident in their business practices, where relationships with suppliers, customers, and employees are nurtured with care and respect. In summary, Sneyds Wonderfeeds stands out in the pet food industry for its commitment to quality, nutritional excellence, innovation, and customer service. As a family-owned business, it combines professional expertise with a personal touch, making it a trusted name for pet owners who seek the best for their furry companions.
Información de contacto
11 Hebden Road, DN15 8DT, Scunthorpe, Reino Unido
- 01724872448
- info@wonderdog.co.uk
- wonderdog.co.uk
4,6
Excelente
237 opiniones
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Good customer service
The website wasn't working but I received a response to an email very quickly and was able to place an order. Fast delivery and my dogs are fit and healthy with the help of this food.
28 de noviembre de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We’re sorry you had trouble with the website, but we’re glad we could assist you quickly and get your order sorted. It’s great to hear your delivery was fast and, most importantly, that your dogs are thriving on our food! We truly appreciate your support and look forward to serving you again.
Great feed, great customer service - thank you!
Thank you for excellent customer service when I managed to run low on our dog's favourite food!
25 de noviembre de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your lovely feedback! 🌟 We're so glad we could help when you ran low on your dog's favourite food—it’s all part of the service. 🐾
Keeping your pup happy and well-fed is our top priority, so it’s wonderful to know we could be there when you needed us. If you ever need anything else, just give us a shout!
Warm regards,
The Sneyd’s Wonderfeeds Team
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your kind review! 🌟 We’re so glad to hear you were happy with the quick delivery and found our communication helpful when needed.
Providing great service is what we strive for, so it’s lovely to know we’re meeting your expectations. If there’s anything else you need, we’re always here to help! 🐾
Warm regards,
The Sneyd’s Wonderfeeds Team
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your kind words! 🌟 We’re so pleased to hear you were happy with the service we provided.
It’s always our goal to deliver the best experience for you and your furry friends. If there’s ever anything more we can do, don’t hesitate to let us know! 🐾
Warm regards,
The Sneyd’s Wonderfeeds Team
Always respond promptly to my requests…
Always respond promptly to my requests about my order
23 de agosto de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your review, glad to hear you are happy with our service :)
Quick and efficient service
Quick and efficient service
answered my questions about my previous order
My small cocker has been difficult to feed to give her enough to keep her satisfied without putting weight on this food has done the trick she is working hard and loving life so glad I found it thank you
1 de agosto de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your lovely review! We're delighted to hear that our food has been the perfect fit for your cocker. It's always a challenge to strike that balance, especially with an active dog, so it's fantastic to know she's thriving and enjoying life. If you ever have any questions or need anything else, don't hesitate to get in touch. Thanks again for choosing us!
The best company for my dogs food am…
The best company for my dogs food am going to buy again and forwith each month once out of hospital.
21 de julio de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your kind words! We’re delighted to know you consider us the best for your dog’s food. Wishing you a speedy recovery, and we look forward to being a part of your dog’s routine again once you're back home. If there’s anything we can do in the meantime, don’t hesitate to get in touch. Take care and get well soon!
Easyset up a subscription and quick delivery
Easy to set up a subscription and quick delivery - can put on hold easily and unpause easily. My dog (Labrador) loves his Sneads Wonderdog food and it gives him a lovely shiny coat.
3 de julio de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your wonderful review! We’re so glad to hear that setting up and managing your subscription has been easy, and that our delivery has met your expectations. It’s also fantastic to know that your Labrador is loving his Sneyd’s Wonderdog food and that it’s giving him a shiny coat – that’s exactly what we love to hear! If you ever need anything, just let us know.
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your kind words! We're so happy to hear you're consistently pleased with the quality of our food. We work hard to maintain high standards, and it’s great to know we’re delivering. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you so much for your loyalty over the years! We truly appreciate your continued trust in Sneyd’s Wonderfeeds, and it’s fantastic to have been a part of your journey for so long. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out!
Reliable service & happy customer
Reliable service and my dog loves this food!
Delivery was delayed a few days but did receive notification warning me of delay.l so all good.
16 de junio de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We're so glad to hear your dog loves the food and that you’re happy with our service. Apologies for the slight delay in delivery, but it’s great to know the notification kept you informed. We’re always working to ensure smooth service, and we appreciate your understanding!
Dog food is always good and I use it…
Dog food is always good and I use it for all my puppy needs.
Delivery is also excellent and arrives within 2 days of order every time.
15 de junio de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your great feedback! We're thrilled to hear our dog food meets all your puppy needs and that the delivery is consistently quick. We're always here if you need anything else!
Great food and prompt delivery thankyou…
Great food and prompt delivery thankyou xx
31 de mayo de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your lovely feedback! We’re so glad to hear you’re happy with the food and delivery. If you need anything else, don’t hesitate to reach out! xx
Great really easy to order and delivery…
Great really easy to order and delivery great
30 de mayo de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback! We're glad to hear that ordering was easy and the delivery was great. If you ever need anything else, we’re here to help!
Poor quality
I've used Sneyds wonderdog for many years and usually buy in bulk for my working dogs. The cost of the food has gone up the last three times I've purchased a supply. The last bulk order I received was totally different from the food I'd had before, there was a lot of dust and sold lumps of something in the bags. The dogs have eaten it but all five have now taken to eating grass all the time. I contacted Sneyds who said they would look into it, I've heard nothing back. For what I paid the standard of the food was very poor. I'm now looking to change to a different supplier.
27 de marzo de 2024
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Good morning, Peter
Thank you for reaching out and sharing your concerns. I'm truly sorry to hear about your recent experience with our Wonderdog food. Your feedback is incredibly important to us, and I apologize for any inconvenience caused.
I completely understand your frustration with the recent issues you've encountered with our product. Quality and consistency are top priorities for us at Sneyd's Wonderfeeds, and it's clear we've fallen short of your expectations this time.
Upon reviewing our past communications, we identified that the issue was related to the weetsweet and the change in kibble size, which contributed to the dust in the bags. We have since increased the amount of weetsweet applied to the food, and I'm pleased to report that the situation has been resolved.
We value your continued patronage and would like the opportunity to serve you again in the future. If you're interested, we can send you a small order to try out the improved product. Please feel free to contact us to place a trial order. We look forward to hearing from you.
Look forward to hearing from you
Kind Regards
Ryan
Top quality dog food
High quality products with 1st class customer service. I keep several breeds and there are foods to suit them all.
24 de junio de 2024
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Hi Anthony,
Thank you for your fantastic feedback! We're delighted to hear that you're pleased with the quality of our products and our customer service. It's great to know that our range suits all your different breeds.
If you ever need any advice or have questions about our foods, feel free to reach out. We're always here to help.
Thanks again for choosing Sneyd's!
Best regards
Ryan
Failure of order again.
Well this is the second order on the trot with delivery issues. This order was placed 14th June and they said they were waiting for ingredients and it would be delivered midwk. Well after no word or email, as promised by Ryan, I contacted them today, 21st June. I was told it will be middle of next wk before they receive the items needed, and I said I had already had to buy some food from a shop they supply, which shouldnt be happening. So im expected to wait 12 days whilst theyve had the money for the order, why dont they tell you before accepting the order that theres a delay in production? I have today asked them to change my order to something similar, for urgent delivery. Told me they would but ive heard nothing, with no tracking number or when its coming. This shouldnt be happening and im wondering if its down to Hannah leaving and the ordering of stock is failing? I didnt want to write this review but if the service is failing, what else can you do?
As per your reply, I have had NO emails until I questioned where my order was today since last wk, as for your website, I never bother with it, so how am I supposed to see it.
If this is your attitude when you get criticism and I have held back as I couldve posted this after the last failed order when I waited a wk, May I suggest you re employ Hannah, as the system never failed when she was in the chair.
Well its quite clear that the Owner/MD doesnt like the criticism as he started emailing off here late last night, and after he promised to send 4 replacements out urgently to replace my existing order, he hasnt done and so now I have to go and buy the dog food as he also refunded my order in full after I questioned him about the replacements he promised. I told him if he couldnt then to refund and I would go take my business elsewhere, bare in mind this is a order for over £100 every 4 to 5wks, it used to be more but we lost our big gurl recently. see emails below from him.
Sneyd's Wonderfeeds
Fri, Jun 21, 3:04 PM (16 hours ago)
I understand this, we have put messages on the website plus on any email confirmation on the orders so people are aware, shall i send just 1 bag or swap all 4?
Bryan Thomas Dunn
Fri, Jun 21, 3:08 PM (16 hours ago)
to Sneyd's
I was awaiting an email but heard nothing thats why I came back to you? Just swap all four please.
Thanks.
These are the words from the MD on email. If this is what hes like over one order hes not going to have a business long pushing custom away.
21 de junio de 2024
Opinión espontánea
Respuesta de Sneyd's Wonderfeeds Ltd
Hi Bryan
As per the emails I sent today. There is a clear message on the website stating that we are working on a delay at the moment and products state they are on back order when placing orders. You also get emails notifying you that we are working behind on orders. The majority of customers have been understanding about this delay.
Took a week to get my dog food this…
Took a week to get my dog food this time, normally takes a couple of days even had to ring up & chase the order!
18 de mayo de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Thank you for your feedback, and I’m sorry to hear about the delay with your recent order. This isn’t the usual standard we strive for, and I understand the frustration of having to chase it up. We’re working hard to make sure this doesn’t happen again in the future. If there’s anything else we can do to improve your experience, please let us know. We really appreciate your continued support!
I still do not have my order and they…
I still do not have my order and they are not responding to emails. I am going away so will have to cancel my order.
15 de mayo de 2024
Respuesta de Sneyd's Wonderfeeds Ltd
Good morning Susan, thank you for your review. I am sorry that on this occasion we have let you down. We have had problems recently with materials being delivered on time to produce however your order is due to leave today for delivery tomorrow for you. Emails have been sent out to notify customers of delays, whilst a notice is up on our website homepage also.
Wonder dog food
Wonder dog food
The dog food is always enjoyed by my dogs, the price is responsible, the service is excellent, usually I receive my order next day if I order before 12.00 otherwise it's 2 days.
6 de mayo de 2024
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