Work-tops.comOpiniones 

Respuesta de Work-tops.com

9 sept 2025

Thank you Steve, for your kind words and recommendation. We’re delighted to know you were happy with the supply and installation, and we truly appreciate your recognition of Kumar and our team’s efforts. Your satisfaction means a lot to us and we look forward to assisting you again in the future.

Regards
Work-Tops.com Team

Respuesta de Work-tops.com

Actualizada el 4 sept 2025

Dear Shantelle,

We are truly sorry and disappointed to read your review, and we would like to clarify the facts for transparency:

Initial Enquiry:

You first contacted us on 21 May 2025 regarding Absolute Black Granite Polished 30mm and Elegant Grey Honed.

Payment & Templating:

On 24 July 2025, you made a payment of £480 via BACS. This payment was not a deposit; it specifically covered the cost of the templating service.
Templating is a skilled and labour-intensive process carried out at your property to ensure the worktops are cut and fitted accurately. Our team completed this service on 25 July 2025, and, as with any professional service, this charge is non-refundable once delivered.

Slab Viewing & Material Change:

On 28 July 2025, we arranged a slab viewing at our warehouse, after which you decided to change your selection to Indian Jet Black Premium Granite Polished 30mm and Eclipse Granite Dual Finish 30mm. Naturally, these changes impacted the pricing, and we explained this in detail to you on multiple occasions.

Order Progression:

You accepted the revised pricing and authorised us to proceed. The supplier then delivered the slabs to our factory, where they were held at our cost for over a week while awaiting your payment clearance. Later, you informed us of financial difficulties and requested further material swaps, which resulted in repeated changes, additional costs, and delays.

Our Advice:

We consistently advised you to finalise one material choice to keep the project straightforward and cost-effective. Unfortunately, you were unwilling to proceed on that basis. At this stage, it was not possible to reduce the pricing further while maintaining our quality standards.

Refund Request:

You then requested a refund of £480. However, this was not possible because the templating service had already been completed. This fee was for work delivered, not a holding deposit. In addition, you remain liable for supplier delivery and return costs.

Conclusion:
It is not correct to state that money was “stolen” or that we acted unprofessionally. You paid £480 (not £500 as claimed) and received the full templating service. At all times, our team acted with professionalism, providing clear explanations and multiple options to help you make an informed decision.

We regret that you chose not to continue with us, but we must stand by our policies, which are fair, transparent, and consistently applied. Work-Tops.com serves many satisfied customers who value our expertise, clear communication, and quality workmanship.

Sincerely,
Work-Tops.com Team

Respuesta de Work-tops.com

2 sept 2025

Thank you so much for your wonderful 5⭐ review Della! We’re absolutely delighted to hear that you had such a positive experience with us. Kumar and the whole Work-Tops team always strive to make the journey smooth from start to finish, so it means a lot to know you felt supported every step of the way.

We’re thrilled that you love your new island worktop it truly makes us proud when our customers are happy with both the product and the service. We’ll be sure to pass on your kind words to our delivery team too.

We look forward to working with you again in the future. Thank you for trusting Work-Tops and for recommending us so highly! ✨

Warm regards,
The Work-Tops Team

Respuesta de Work-tops.com

19 ago 2025

Hi Shannon,

We’re sorry to hear about your experience. At Work-Tops.com, we always aim to provide the best service possible, and it’s concerning to learn we may not have met your expectations.

Unfortunately, We couldn’t locate your details in our database, so we’re unable to reach out directly. Could you please share your email address and phone number with us. This will help us identify your order and better understand what went wrong so we can resolve the matter promptly.

Thank you for bringing this to our attention, your feedback is valuable in helping us improve.

Warm Regards,
The Work-tops Team

Respuesta de Work-tops.com

18 ago 2025

Thank you so much, Alex, for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Work-tops.com.

Clear communication and a personal touch are values we truly believe in, and it’s great to know our WhatsApp service made things easier for you. We’re also glad we could adjust and provide a solution with the offcut, as your satisfaction is always our priority.

It’s rewarding to hear that the delivery process was smooth and flexible around your schedule. we always aim to make the entire journey as hassle-free as possible.

We’re grateful for your trust in us and for giving us the opportunity to serve you. Thank you once again, Alex, and we look forward to assisting you with your future projects!

Respuesta de Work-tops.com

18 ago 2025

Thank you so much, Shabir, for your kind words and for trusting us throughout this project.

Your patience and confidence in us, especially during the challenging moments, made all the difference. Even when a company with over 40 years of experience and advanced tools was unable to complete the work, you continued to believe in us and gave us the time to find the right solution.

Seeing the final outcome was truly rewarding, and we’re delighted it met your expectations. Special credit goes to our installation team, who delivered outstanding workmanship despite having half the experience of the company first approached.

We’re grateful for the opportunity to bring your vision to life and proud to have been part of creating such a unique, high-end finish.

Respuesta de Work-tops.com

15 ago 2025

Thank you for your feedback! We’re so pleased you had a great experience with us. Your satisfaction means a lot, and we’d be grateful if you could recommend us to your friends and family. We look forward to serving you again!

Warm regards,
The Work-tops Team

Respuesta de Work-tops.com

15 ago 2025

Thank you so much for your kind words! 🌟

We’re delighted to hear that you’re happy with the stone quality and our service. Our team always strives to provide prompt delivery, excellent communication, and the finest materials. We look forward to working with you again in the future.

Also, your recommendation to your circle would mean a lot to us!

Warm regards,
The Work-tops Team

Respuesta de Work-tops.com

23 jul 2025

Dear Moji Osuntubo,

Thank you so much for taking the time to leave us this wonderful review!

We're absolutely delighted to hear that your purchase and installation experience with us was seamless. Clear communication and respectful service are core values we strive to uphold, and it’s rewarding to know our team delivered just that. Your recommendation truly means a lot to us.

Should you need any assistance in the future be it for maintenance, advice, or even your next stone project we're always here to help. Thank you once again for choosing Work-tops. We wish you many happy moments enjoying your new installation!

Warm regards,
The Work-tops Team

Respuesta de Work-tops.com

Actualizada el 19 jul 2025

Thank you so much for your kind words Aj !

We're thrilled to hear you had a great experience with our team. It means a lot to us that you found our company trustworthy and appreciated the installation.

We truly value your support!

Regards,
Work-tops Team

Respuesta de Work-tops.com

14 jul 2025

Thank you so much for your kind words and detailed feedback!

We're thrilled to hear you love your first quartz top and had a great experience using our design tool. It's fantastic to know the polished white marble finish turned out just as you’d hoped. We always aim to go the extra mile with communication and aftercare, so we’re glad you appreciated that too.

We’d love to work with you again on any future projects — thank you once again for choosing us!

Warm regards,
The Work-Tops Team

Respuesta de Work-tops.com

14 jul 2025

Thank you for your kind words!

We really appreciate your honest opinion and are glad you found our pricing competitive. It means a lot to us, and we look forward to working with you again!

Best regards,
Customer Service Team

Respuesta de Work-tops.com

8 jul 2025

Thank you so much for your kind words and recommendation! We're thrilled to hear you had a smooth experience from templating to installation. It was a pleasure working with you, and we're glad you're happy with your new worktops. If you need anything in the future, we're just a call away!
Regards,
Work-tops Team

Respuesta de Work-tops.com

19 jun 2025

Dear Lizzie,

Thank you for your detailed feedback.

Firstly, we’re pleased to hear you are happy with the quality of the worktop and installation — we truly appreciate your recognition in that regard.

However, we’re genuinely sorry to hear that your experience with our communication and coordination did not meet your expectations. We take all feedback seriously, as it helps us improve our service.

We have looked through our system and, unfortunately, we cannot find a record UNDER YOUR NAME OR EMAIL ADDRESS OR INVOICE NUMBER. If you could kindly provide us with your order number or the name under which the job was booked, we would like to investigate this further and ensure your concerns are addressed appropriately.

Regarding your comments:

WhatsApp Communication: We use WhatsApp alongside email to ensure fast and flexible communication, particularly during templating and installation stages. However, we understand that it may not be everyone’s preferred method, and we sincerely apologise if this approach felt unprofessional or caused confusion. Your preference for email should have been respected.

Multiple Contacts: We do assign internal teams based on stages of the project (sales, scheduling, installation), which sometimes results in different team members being involved. That said, your feedback has highlighted the need for clearer single-point communication, which we are currently working to improve.

Subcontracted Teams: We do subcontract some areas with trusted professionals for templating and fitting, which is standard across much of the industry. However, this should not affect the consistency of communication, and we apologise if this led to a fragmented experience.

Installation Delays: We fully understand the inconvenience caused by last-minute changes, especially where third-party trades (like plumbers) are involved. While some delays are unavoidable due to logistics or material readiness, we should have communicated these more proactively and with greater consideration.

We’d really like the chance to make this right or at least to learn more from your experience. Please do get in touch with us directly at info@work-tops.com, referencing your order or project details so we can properly look into it.

Thank you again for your honest feedback — it is only through constructive reviews like yours that we can grow and improve.

Warm regards,
Zara
Customer Care Team

Respuesta de Work-tops.com

31 may 2025

Hi Craft and Common,

Thank you so much for your kind words! We're thrilled to hear that you're loving your terrazzo worktops and tables — and even more delighted that they've transformed your bar just the way you envisioned.

It was a pleasure working with you, and we're so glad the process felt smooth and easy. Your recommendation truly means a lot to us!

Wishing you continued success with your beautiful space.
– The Work-tops Team

Respuesta de Work-tops.com

21 may 2025

Hi Oliver,
Thank you so much for your kind words! We're delighted to hear that you were happy with our quick service and competitive pricing. It means a lot to us that you chose us over other companies. If you ever need assistance again, we're always here to help!

Warm regards,
The Work-tops Team

Respuesta de Work-tops.com

Actualizada el 17 abr 2025

Dear Melinda,

Thank you for your review. We’re truly sorry to hear that you're dissatisfied with your aftercare experience, and we appreciate the opportunity to clarify the situation.

Before your purchase, our customer service team took the time to explain the pros and cons of natural stone, including how it should be maintained. Not all natural stones are porous, but in cases where the selected material is, as with your choice, we make sure to specifically inform customers and advise them to take extra care, particularly around sealing and ongoing maintenance.

You confirmed and proceeded with the purchase of a porous natural stone, fully aware of its nature. Your worktop was professionally installed on 22nd June 2024, and you kindly left us a very positive review immediately after, praising both the product and our service.

We received your first complaint about staining nearly than two months after installation. This delay unfortunately makes it difficult to assess the exact cause of the staining. The issue reported was minor—two stains of less than 4 cm on an overall worktop area exceeding 5 square metres.

Nonetheless, we took your concerns seriously and made two on-site visits, carrying out two full resealing services at no cost to you. We've even offered to do a third resealing, also free of charge. Please note that sealing work is officially a chargeable service, but we have gone above and beyond in this case to support you—even though natural stone typically does not come with a manufacturer’s warranty or guarantee due to its organic characteristics.

We always strive to provide excellent service and long-term support, even beyond what’s contractually required. We're still more than happy to provide guidance or assistance as needed, and we truly hope we can move forward positively.

Kind regards,
Work-tops.com Customer Service Team

Respuesta de Work-tops.com

17 abr 2025

Dear Tom,

We’re truly sorry to hear about your disappointing experience, and we appreciate you bringing this to our attention.

We acknowledge the pricing error and completely understand how frustrating it must have been—especially after making the payment. While we strive for accuracy across all listings, this was an unfortunate oversight on our part, and we sincerely apologise for the inconvenience caused.

Refunds typically take a few working days to process, but we regret that yours took longer than expected. We also apologise for the delay in our follow-up communication, which clearly fell short of the service standard we aim to provide.

We value your feedback and are reviewing our internal processes to ensure such issues are avoided in future. While we regret losing the opportunity to serve you this time, we hope you’ll consider giving us another chance down the line.

Kind regards,
Work-tops.com Customer Service Team

Respuesta de Work-tops.com

11 abr 2025

Hi Sh,

Thank you so much for taking the time to share your experience with us!

We're delighted to hear that you had a smooth and satisfying journey from selection to delivery. It's always our goal to make the process as easy and enjoyable as possible for our customers—guiding you through material choices, offering timely updates, and ensuring on-time delivery are all part of the service we’re proud to provide.

We’re especially happy to know the tiles met your expectations and have beautifully transformed your bathroom.

Warm regards,
The Work-tops.com Team

Respuesta de Work-tops.com

11 abr 2025

Hi Kelly,

Thank you so much for your kind words!

It was a pleasure working with you. We’re really glad we could help source the right marble and coordinate with your designer to ensure a perfect match. We’re delighted to hear you’re happy with both the result and the quick turnaround!

Looking forward to assisting you again in the future.

Best regards,
Customer Service Team
Work-tops.com