The team at Work-tops.com were key a helping me navigate the journey of selecting the right material and features that fit our family. We had a few bumps along the way, but Kumar and his team wo... Ver más
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We had been looking for a worktop with a warm inviting feel. I explained to Kumar what we wanted and he put forward a couple of options. The worktop has been installed and looks just the way we wa... Ver más
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I received excellent work tops worth the wait. Kumar was excellent by keeping in touch. I would definitely use this company again and recommend it to all who needs new kitchen equipment. Thank you. B... Ver más
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Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... Ver más
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Información sobre la empresa
- Proveedor de piedras
- Exportador de piedra natural
- Proveedor de piedra natural
- Mayorista de piedra natural
- Cortador de piedra
Escrito por la empresa
Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.
Información de contacto
1 De La Warr Way Cambourne, CB23 6DX, Cambridge, Reino Unido
- 0330113 5868
- info@work-tops.com
- work-tops.com
4,3
Excelente
143 opiniones
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Very helpful
Kumar was very helpful and went out of his way to make sure we were happy with the stone we chose. He is also very good at finding ways to keep costs down. I would recommend Work-top.com especially if you need help and advise when choosing you work top
3 de abril de 2025
Opinión espontánea
Respuesta de Work-tops.com
Hi Caroline,
Thank you so much for your lovely feedback!
It was a pleasure helping you choose the right stone, and We are really glad we could find something that worked for both your design and budget. We always aim to make the process as smooth and supportive as possible, so it’s great to hear that you felt well taken care of.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
The Work-tops.com Team
Very efficient and prompt service
Very efficient and prompt service. The team worked weekends to get this done for me!
29 de marzo de 2025
Opinión espontánea
Respuesta de Work-tops.com
Thank you Cem,
Thank you so much for your kind words! We're glad to hear you were happy with our efficient and prompt service. It was our pleasure to go the extra mile and work over the weekend to get everything done for you. Please don't hesitate to reach out if you need anything in the future!
Best regards,
Work-tops.com
Team Customer Service
Good service and skillful fitters.
Good service and skillful fitters.
5 de abril de 2025
Opinión espontánea
Respuesta de Work-tops.com
Hi Richard,
Thank you for your kind words! We're glad to hear you were happy with the service and our fitting team. If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Best Regards
Team Customer Service
Work-tops.com
Amazing experience start to finish
Amazing experience start to finish. We had picked stones that were pushing our price out of our budget, Kumar helped us find the right stone that matches our kitchen units and our budget! When our stone sizes changed post templating, Kumar again arranged for larger stones to meet our requirements. The team is super responsive on WhatsApp. I've never waited more than a couple of.mins for a response even when I send a message on a thread that has been idle for days! Couldn't have asked for a better experience!
31 de marzo de 2025
Opinión espontánea
Respuesta de Work-tops.com
Hi Suhas,
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you had an amazing journey with us from start to finish.
We understand that choosing the right stone can be overwhelming, especially when balancing aesthetics with budget considerations. It was our pleasure to assist you in selecting the perfect stone that complemented your kitchen while staying within your budget. We believe that every customer should have access to the best options without compromising on quality, and we're glad we could help you achieve that.
When your stone size requirements changed after templating, we were more than happy to source and arrange for larger stones to meet your new specifications. Flexibility and customer satisfaction are at the heart of what we do, and we appreciate your recognition of our efforts.
We're also delighted to hear that you found our team responsive and proactive on WhatsApp. Providing timely and efficient communication is a priority for us, as we want to ensure a smooth and stress-free experience for all our customers. Your kind words reinforce our commitment to excellent customer service.
Thank you once again for your trust in us. We truly appreciate your recommendation and are so pleased that you are happy with the final result. If you ever need anything in the future, we’re just a message away! Enjoy your beautiful new worktops!
Best Regards
Team Customer Service
Work-tops.com
Proactive service
Proactive service, competitive and fast services. Quick resolution of problems
13 de marzo de 2025
Opinión espontánea
Respuesta de Work-tops.com
Hi Neil,
Thank you for your feedback! We're glad you found our service proactive, competitive, and efficient. Providing quick resolutions and a smooth experience is always our priority. We appreciate your support!
Best Regards
Team Customer Service
Work-tops.com
Satisfied customers
We were very happy with all aspects of getting our new granite worktops through this company. We received excellent advice at the beginning about colours, thickness and design. The templating was very straightforward and on the day of fitting everything ran smoothly and to plan. We are really delighted with the end result, and wouldn't hesitate to recommend to other customers.
14 de marzo de 2025
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your kind words! We're delighted to hear that you had a smooth experience from start to finish and that you're happy with your new granite worktops. It was a pleasure assisting you with the design and installation, and we truly appreciate your recommendation. Enjoy your new space! 😊
Best Regards
Customer Service Team
Work-tops.com
New kitchen island worktop
I recently bought a kitchen worktop for an additional kitchen island - the prices were the most competitive and the customer service was excellent. I phoned with a few questions - the person was knowledgeable and professional. Delivery took less than 2 days which was brilliant. Highly recommend A+
1 de marzo de 2025
Opinión espontánea
Respuesta de Work-tops.com
Dear Sonia,
Thank you for your fantastic review! We're delighted to hear that you found our prices competitive and our customer service excellent. It's great to know our team could assist you professionally and that your worktop arrived so quickly.
We truly appreciate your recommendation and your support. If you ever need anything in the future, we’ll be happy to help!
Best regards,
Customer Service Team
Work-tops.com
Fantastic service!
Fantastic service!! Kumar was incredibly helpful, delivery was so fast, and the tiles are beautiful 🤩
20 de enero de 2025
Opinión espontánea
Respuesta de Work-tops.com
Dear Melanie,
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience and that Kumar was able to assist you. It's great to know you were pleased with the fast delivery and beautiful tiles.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Customer Service Team
Work-tops.com
Respuesta de Work-tops.com
Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you’re happy with our service and quality. Looking forward to working with you again in the future!
Best regards,
Work-tops.com
Customer Service Team
Fantastic service all through out
Fantastic service all through out. Kumar’s knowledge of granite was incredibly helpful, offering expert advice suited to our specific needs. The installation team was outstanding, even staying late to make sure everything was perfect. I highly recommend them!
10 de febrero de 2025
Opinión espontánea
Respuesta de Work-tops.com
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with our service. Kumar and the entire team truly appreciate your kind words. It was our pleasure to assist you, and we’re glad our expertise and dedication made a difference. We look forward to working with you again in the future!
Best regards,
Work-tops.com
Customer Service
Do not deal with this company
I had an appalling experience with this company. The upshot: do not trust them with your money. They give every impression of being on the verge of going bust. I put a deposit down on a quartzite slab, made an appointment through them to see it in person at the wholesaler. I travelled quite some distance to see it, only to discover that the slab had not arrived (the wholesaler had told them that it wouldn’t be there, but they hadn’t bothered telling me). I picked out a different (more expensive) slab and negotiated a price to have that made up to my requirements. I was provided with an invoice for worktops in the new material, White Cristallo Quartzite. This is explicitly stated on the invoice. I then paid all but the templating and installation costs as they told me that doing so would secure both the slab and the agreed price. When I contacted them to arrange a templating date, however, they issued me with a revised invoice for £1500 more than the agreed price, despite my having an invoice that clearly stated they were committed to providing the worktop to me at the previously agreed price. In their response to my review, they claim that the change in price was due to a change in material, but this is simply false. Both invoices state exactly the same materials, worktop dimensions and finishes. In my dealings with him, the owner Kumar was extremely rude, talked over me, gave a whole lot of completely spurious reasons why he could not honour his company’s commitment to me, which essentially amounted to the claim that he could “not operate his business at a loss.” I was initially adamant that he honour his commitment. However, the fact that he would knowingly incur a bad review (as I told him I would write) rather than honour a commitment, when the loss in question must be less than £1500, suggests strongly to me that his company is not in good financial standing. I therefore asked for my money back. It took them two days to reimburse me, and I was extremely relieved to eventually get it back. Out of curiosity, I rang the wholesaler and told him the story. He said that he was not surprised, as he had been chasing work-tops.com to pay for my White Cristallo Quartzite slab for quite some time and that they had not done so. They had taken my money without honouring their commitment secure the slab. All of my dealings with them suggest that they are financially desperate. They are certainly dishonest.
10 de enero de 2025
Opinión espontánea
Respuesta de Work-tops.com
Dear Catharine Abell,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and frustration caused by your experience with us. At Work-tops, our goal is to provide a smooth and satisfactory service for all our customers, and we regret that we did not meet your expectations during this process.
We would like to take this opportunity to address the key issues you raised and provide further clarification on each matter:
1. Material Selection and Warehouse Visit
- Initially, you had selected Bellagio Quartzite (30mm), and we scheduled a warehouse visit on **23rd November** for you to view the slab.
- On **22nd November**, we informed you via email that due to the slab’s unavailability, the appointment was rescheduled to **30th November**. However, we understand that you visited the warehouse on **23rd November** without confirming the new date.
- During your visit, the warehouse team informed you that the Bellagio Quartzite slab would not arrive until the following week. As you expressed that waiting for the delivery was not ideal, you chose an alternative material, White Cristallos (30mm), which unfortunately is priced higher than the Bellagio Quartzite.
2. Invoice Adjustment
- The original invoice was created based on the Bellagio Quartzite material, which was the one initially selected.
- After your decision to switch to the White Cristallos (30mm), a revised invoice was issued, reflecting the higher cost of the new material.
- It's important to note that, given the price of the White Cristallos, we could not cover the additional cost of approximately £1500 within the original invoice amount of £6000.
3. Refund Process
- On **13th January 2025**, you notified us of your decision to cancel the order for the White Cristallos material and requested a refund.
- On **14th January 2025**, we promptly contacted you to confirm your BACS details so we could process your refund.
- The full refund was successfully completed on the same day, **14th January 2025**, and we confirmed receipt of the refund from your side as well.
Please Note: As a genuine customer-focused company, we acted swiftly to process the refund, and we are proud to have done so immediately after your request, ensuring a timely resolution.
We deeply regret that the communication and processes surrounding your order did not meet your expectations and led to frustration. We understand how important it is for our customers to feel confident and informed, and we will take your feedback to heart as we strive to improve our operational procedures and communication in the future.
We genuinely value your feedback, and we truly appreciate your patience throughout this matter. If there is anything further we can do to address your concerns or provide additional clarity, please don’t hesitate to reach out to us directly.
Best regards,
Work-tops.com
Kitchen- fantastic.
I found work- tops on a google search and what struck me was the vast choice of stone and there the process started.the team were easy to talk to and new exactly what I was looking for.all instructions were clear from templating to installation, they even organized the template to be done on a Saturday just to fit with my plans.The guys that did the install were absolutely brilliant, first class job very polite and hard working with a good sense of humour.If I had another project then this is the company I would use, the whole experience was first class and I highly recommend them.well done work-tops.
16 de enero de 2025
Opinión espontánea
Respuesta de Work-tops.com
Dear Andrew Hall,
Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with us.
It's great to know that our wide selection of stones caught your attention, and we’re glad to hear that our team was able to guide you seamlessly through the entire process. Providing clear communication and flexible scheduling, like arranging templating on a Saturday, is something we strive to do to ensure our customers’ convenience, so we're delighted it worked out for you.
We're also pleased to hear that the installation team exceeded your expectations. We always aim to deliver top-notch service, and it’s wonderful to know that the team’s professionalism, expertise, and sense of humor helped make the experience even better.
Thank you for your kind words and recommendation. We’re honored to have been a part of your kitchen project, and we’d be thrilled to work with you again on any future projects.
Best regards,
Work-tops.com
The fitters were very professional and…
The fitters were very professional and polite. They did a great job and finished it to a high quality impressed with the mastic pointing. The colour was very close as the fitter told me he had a lot to do with it.
A great job
23 de noviembre de 2024
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your kind words! We’re delighted to hear that you were impressed with the professionalism and craftsmanship of our fitters. Attention to detail, including the mastic pointing and color matching, is something we take great pride in. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards
Work-tops.com
Customer Service
Fitted defective worktop and won’t refund
Fitted defective worktop that stains very easily, even from water. They acknowledged it was faulty and now won’t offer a refund.
Have offered a “replacement” at a vastly higher cost!
We are now having to go through the effort of making a refund claim through our credit card company.
12 de octubre de 2024
Opinión espontánea
Respuesta de Work-tops.com
Dear Benedict Lister,
Thank you for taking the time to share your thoughts. We’ve been in touch regarding your concerns, but I wanted to provide a more detailed summary here as well.
As you’re aware, the Seapearl worktop was selected and installed with complete transparency. Prior to installation on July 25, we shared high-resolution images and videos to ensure you were fully informed about the material’s appearance and quality.
When you later raised concerns about water staining, we acted swiftly by arranging an inspection. While resealing the worktop could have resolved the issue, we respected your preference for a full replacement. Despite this request falling outside of our standard policy, we agreed to replace the worktop without charging you any labor costs, asking only for you to cover the material cost difference, which you agreed to.
The first replacement option you chose, the Taj Mahal quartzite, unfortunately presented some hairline cracks, which we informed you about immediately after inspecting the slab. To provide you with more options, we arranged for you to visit a different supplier warehouse, where you selected two new options: Monte Cristo Macchia Oro and Madreperola. As these are premium materials, we communicated the price difference to ensure clarity before moving forward.
Please bear in mind that while we strive to source the highest quality natural stone, inherent characteristics such as hairline cracks or slight imperfections can sometimes be present due to the nature of the material. Although these occurrences are rare, they are a part of working with natural stone. We are, however, fully committed to resolving the matter and ensuring your satisfaction.
As the worktop has already been fabricated and installed, a full refund is not possible at this stage, but we remain ready to promptly replace the worktop once the final material is selected and confirmed. We sincerely regret any inconvenience caused and appreciate your continued cooperation.
We are committed to working closely with you to ensure a satisfactory resolution.
Best regards,
Work-tops.com
**Terrible Experience with…
**Terrible Experience with Work-Tops.com**
I had a very negative experience with Work-Tops.com. After giving them a deposit, they vanished and stopped responding to my messages and calls. They seemed only interested in my money, with no intention of delivering the promised service.
To make matters worse, they asked me to remove my worktops and sink but never showed up. This damaged my kitchen, and now I’m pursuing legal action to recover my deposit and cover the costs. They have been untrustworthy and dishonest throughout this entire process. I would strongly advise against working with this company!
12 de septiembre de 2024
Opinión espontánea
Respuesta de Work-tops.com
Dear Shim,
We are sorry to hear that you’re unhappy with your experience, and we sincerely appreciate your feedback. Our goal is always to provide a smooth and seamless process with excellent customer service, but it seems there have been continued misunderstandings along the way. Due to this ongoing miscommunication, we are unable to continue and complete your project.
To provide some clarity, we made every effort to communicate all the necessary details regarding the project, both in writing and through phone conversations. From the beginning, we were transparent about the scope of our services, the terms and conditions, and the preparation required for your site visit.
Checklist & Communication:
We provided the checklist via email and WhatsApp to ensure you were fully prepared for the template visit on 14th September 2024. You had mentioned issues downloading the file from the email link, so we sent it again via WhatsApp. You have consistently insisted that you were ready for the template appointment and requested that we book it on an urgent basis. Unfortunately, when we arrived for the template appointment, the old worktop had not been removed as required. This prevented our team from proceeding, and as stated in our terms, this resulted in a rescheduling fee.
Scope of Work:
We clearly outlined the charges in both the estimate and the invoice, and these terms were accepted upon payment. Additionally, we communicated that our services cover only worktop installation and do not include plumbing, gas, or sink installations, as we are not licensed for those tasks. This was explained both in the estimate and the scope document.
Efforts to Assist:
Despite the issues encountered, we made several efforts to go beyond our standard services. We offered to remove the worktop for an additional £350 and agreed to glue the sink onto the worktop at no extra cost as a goodwill gesture. We even reduced the rescheduling fee from £250 to £150 to help ease the situation.
Timeline of Events:
Deposit Paid: £480 paid on 12th September 2024 at 13:12 PM.
Receipt Issued: 13:21 PM the same day.
Template Checklist: Sent via email at 13:22 PM and resent on WhatsApp at 15:54 PM. You confirmed receipt at 16:04 PM.
Template Appointment: Booked for 14th September 2024, confirmed multiple times before the visit.
Unfortunately, on 14th September 2024, our team was unable to proceed due to incomplete preparations on-site, which led to the rescheduling fee as per our terms.
Next Steps:
We understand this situation has been frustrating, but all of our terms and procedures were communicated clearly through different channels to ensure full transparency. We are ready to process the partial refund as detailed in our previous email.
We deeply regret that we couldn’t meet your expectations and sincerely wish you success with your project moving forward. Should you have any further questions or need additional clarification, we remain available to assist.
Please Note: We are a small company dedicated to helping homeowners bring their dreams to life with the utmost care and efficiency. We’ve taken all necessary steps to ensure our customers avoid unnecessary costs, and we kindly ask for your understanding in this matter.
Thank you for your cooperation.
Best regards,
Work-tops.com Team
Amazing service and fitting
Amazing service and fitting. They helped me pick the right stone for my budget. Very responsive greta customer service and organised. This has transformed the kitchen on the project and has the wow factor. Thank you so much!
11 de septiembre de 2024
Opinión espontánea
Respuesta de Work-tops.com
Hi Philippa,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the service and the Bianco Araki marble worktop. It’s great to know that our team could help you find the perfect stone for your project and budget, and that the result has transformed your kitchen with a wow factor.
Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need anything in the future, don’t hesitate to reach out!
Best regards
Team Work-tops
Very happy customer !
Our quartz worktops were fitted yesterday. I have been waiting a very long time to be able to do this- 25 years infact! We are absolutely delighted with the outstanding professionalism of
work-tops.com
Pricing,customer service,
communication and workmanship have all been excellent. Having waited so long, I cannot recommend this company highly enough!
11 de septiembre de 2024
Opinión espontánea
Respuesta de Work-tops.com
Thank you so much for your glowing review, Nicola! We're thrilled to hear that you're delighted with your new Forest Magnolia Quartz worktops. It’s wonderful to know that our pricing, service, communication, and workmanship met your expectations, especially after waiting 25 years for this moment.
Your recommendation means the world to us, and we're so glad we could be a part of making your dream kitchen a reality. If you ever need anything else, don’t hesitate to reach out.
Enjoy your beautiful new space!
Best regards,
Work-tops.com Team
Appalling wouldn't go even if i get…
Appalling wouldn't go even if i get quartz for free, after repeated calls and messages couldn't book viewing, no hd videos of worktops that were promised were sent. Wasted too much time.
22 de julio de 2024
Opinión espontánea
Respuesta de Work-tops.com
Dear Nash,
We sincerely apologise for the inconvenience you experienced.
Unfortunately, we do not have any customers by the name of Nash Pro in our system.
Can you please email info@work-tops.com or call us directly at 0330 113 5868, so we can personally assist you with your viewing and provide any additional information you may need.
Thank you for bringing this to our attention. We value your feedback as it helps us to improve and serve our customers better.
Warm regards,
Work-tops.com
Respuesta de Work-tops.com
Thank you for your kind words, Rafal!
We're thrilled to hear that you had an excellent experience with our service. If you ever need assistance again or know anyone looking for stone worktops or slabs, please recommend us. We have a fantastic collection to offer.
Best regards,
Work-tops.com
Really happy with the worktop
Really happy with the worktop, great workmanship and a pleasure to deal with
22 de junio de 2024
Opinión espontánea
Respuesta de Work-tops.com
Thank you for your positive review, Melinda!
We're delighted to hear that you had a great experience with us. All the efforts we put into good customer service feel worth it listening to such great feedback.
May you enjoy your White Macaubas Kitchen.
Do recommend us to your friends and family :)
Regards
Team Work-tops
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