World Fitness Australia Opiniones 

424
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

DELIVERY-prompt & as promised right to gym door PACKAGING-very well labelled & protected INSTRUCTIONS- reasonable in total assessment; great regarding order of process but diagrams cluttered & sign... Ver más

Valorada con 5 estrellas sobre 5

Delivery was fast, equipment was as described and has given me decent results for the time I've put in. Thank you!

Valorada con 5 estrellas sobre 5

Very happy with purchase and decision to go for the more expensive slate barbell - very solid, spins freely and hopefully lasts forever. Weight plates are as expected although I still have the new ru... Ver más

Valorada con 1 estrellas sobre 5

Terrible poor communication lost postage of item no sorry given to customer only excuses . Not very happy not answering email why and very rude . I wouldn’t go here again :( 0 stars they delete my las... Ver más

Información sobre la empresa

  1. Tienda de deportes
  2. Tienda de equipos para fitness
  3. Mayorista de equipos para fitness

Información proporcionada por diversas fuentes externas

Home gym , Gym Equipment , dumbbells , barbells, multi gyms, power racks, kettlebells, medicine balls, exercise equipment Treadmill, Elliptical, Cross Trainers


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

424 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(424)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Delivery was fast

Delivery was fast, equipment was as described and has given me decent results for the time I've put in.

Thank you!

4 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bodycraft Functional trainer-LCFTG

DELIVERY-prompt & as promised right to gym door
PACKAGING-very well labelled & protected
INSTRUCTIONS- reasonable in total assessment; great regarding order of process but diagrams cluttered & significance of tension rope helping plates settle into alignment not explained as initially the plates would not sit so as to be able to use the pin to adjust the weight- we thought we had done something wrong
Machine-in a word brilliant; smooth & very versatile; has reduced time needed to perform certain exercises & increased the variety

12 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with purchase and decision…

Very happy with purchase and decision to go for the more expensive slate barbell - very solid, spins freely and hopefully lasts forever. Weight plates are as expected although I still have the new rubber smell several months in despite having cleaned them - I suspect however this is no different from any other rubber plates. Easy and smooth collection process - will use again.

19 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lack of customer care

Product was shipped in 4 separate packages and 1 has gone missing. Took courier 2 weeks to deliver from Melbourne to Sydney, and I'm still missing a package which means that can't build the product. I understand that it wasn't the fault of WFA, as they'd shipped on time, but the fact that they are not willing to assist with refunding me the $70 freight charge for the inconvenience really demonstrated that they are simply box movers and not concerned about customer service nor customer care. I have spent hours calling and chasing my delivery over the past 2 weeks with the courier and I still only have 3 packages. WFA is refusing to ask their courier to refund the freight cost, because it would jeopardise their future relationship. Thanks for your lack of support and care.

21 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sold me a bike that has major design…

Sold me a bike that has major design fault, patch fixed it until warranty expired. I had said I wanted to return as a believed it was a poor product but was told I would have to send back to Melbourne. Of course they offer free delivery to purchase. I cannot give review on Facebook to warn other customers it circles back. I doubt if I can visit when I go. Don’t buy here.

30 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't Recommend

Recently purchased a Marcy Roman Chair from this business and this product by the way it was designed was impossible to use, to the point of causing injury. I voiced my complaint over the phone to a staff member from this business about the design of the product they sell and how it's impossible to use and their response was I can see the product design in the description before buying, therefore implying I am somehow at fault here. It's obvious from my experience here, the use of the product did not match its online description. How can I trust them for any other products they sell, if the product I purchased, it didn't work as described.

6 de febrero de 2023
Opinión espontánea
Logotipo de World Fitness Australia

Respuesta de World Fitness Australia

Hi Jacob,

As discussed yesterday – the product description is very clear with the specific design of this unit, included photos and a minute long video showing all angles of the machine used. The product received matched the description, video and photos, we do our best to convey all information possible so the customer can make the most relevant choice to their goals.

The product does have extremely good review specific to it and is a great unit for under $300.

If there is something else we should add to our description or anything we could do to make this clearer so the issue doesn’t happen in the future please let us know.

Kind Regards,

Valorada con 1 estrellas sobre 5

Canned email messages

Canned email messages, non-delivery of paid order.
I ordered wrist straps and have been receiving canned email messages asking me to contact them at a number that never picks up. Will demand a refund. Absolute rubbish. Waste of time and money.

17 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

I had ordered the Body Weight Gym from World Fitness for my sons birthday. Unfortunately, the product arrived and the frame was bent and cannot be used. It has been six weeks since my original order was placed and I have still not received a replacement part or new equipment, with World Fitness blaming the equipment supplier and then the courier company. I have made several calls and have sent emails trying to get an outcome, however, I continue to get delayed responses that communicate the same runaround with a complete lack of ownership from World Fitness. It does not seem fair at all that I am out of pocket for goods that cannot be used, however, they are happy to retain my money and not offer a refund or alternative solution. At the end of the day, this was a birthday present for my son back in October, it is now November! I understand that at times faulty goods and delivery mishaps can occur, however, the lack of care, follow-up and solution from World Fitness indicates the incredibly low level of customer service that this company provides. Still waiting!

5 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely in love with this machine

Absolutely in love with this machine. It fulfils all my needs for a complete body workout. Happy using this every morning. Had to call professionals to install it safely and securely. Price is a little high but I think it is worth it because this is a pin- loaded machine that hardly takes up space and no hassle with loading plates etc. Dealing with the company was super pleasant as well. Highly recommend!
:)

12 de abril de 2021
Opinión espontánea

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