World Fitness Australia Opiniones 

424
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

DELIVERY-prompt & as promised right to gym door PACKAGING-very well labelled & protected INSTRUCTIONS- reasonable in total assessment; great regarding order of process but diagrams cluttered & sign... Ver más

Valorada con 5 estrellas sobre 5

Delivery was fast, equipment was as described and has given me decent results for the time I've put in. Thank you!

Valorada con 5 estrellas sobre 5

Very happy with purchase and decision to go for the more expensive slate barbell - very solid, spins freely and hopefully lasts forever. Weight plates are as expected although I still have the new ru... Ver más

Valorada con 1 estrellas sobre 5

Terrible poor communication lost postage of item no sorry given to customer only excuses . Not very happy not answering email why and very rude . I wouldn’t go here again :( 0 stars they delete my las... Ver más

Información sobre la empresa

  1. Tienda de deportes
  2. Tienda de equipos para fitness
  3. Mayorista de equipos para fitness

Información proporcionada por diversas fuentes externas

Home gym , Gym Equipment , dumbbells , barbells, multi gyms, power racks, kettlebells, medicine balls, exercise equipment Treadmill, Elliptical, Cross Trainers


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

424 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(424)

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Valorada con 5 estrellas sobre 5

Prompt communication and dispatch, product spot on

World Fitness Australia let me know immediately when a product I needed (a packet of spare parts) was back in stock, and dispatched my order very promptly, with reasonably priced shipping. I was so pleased to finally get the spare parts I needed after searching high and low all over the internet for them.

29 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great foam roller

Great foam roller. The trigger points along the whole roller are great at working at knots in your back. Definitely recommend this foam roller.

28 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. I got the damaged monkey bar due to poor packing. They offered to send me the paint to repair them myself. I denied and requested to send the new to exchange. After the reminder a week later, I got the connote for returning the damaged bar. They refused to send the new bar to exchange. They said the policy is not allow to send a bar until receipt of confirmation of returning order. Insane.

19 de marzo de 2021
Opinión espontánea
Logotipo de World Fitness Australia

Respuesta de World Fitness Australia

Hi Thomas - We apologise for the initial mishap due to product damage in transportation, however we're glad that this issue has now been resolved and that you were able to swap out your damaged monkey bar for a brand new one here at WFA. We look forward to helping you out with any other fitness equipment in future! Thanks heaps, WFA team

Valorada con 1 estrellas sobre 5

Horrible customer service

Horrible customer service.
Extremely unhelpful, I was going to make a very large order, and tried to communicate for weeks. They have lost my buisness with them for good.

24 de febrero de 2021
Opinión espontánea
Logotipo de World Fitness Australia

Respuesta de World Fitness Australia

Hi Amelia

We can see we have responded to all your emails and sent you more than one quote/invoice, and answered all questions we had thought. We are sorry we couldn’t offer a larger discount than we originally offered as most items had already been marked down. We do our best to give our best pricing first round sorry we couldn’t get your business this time.

Best of luck with your set up.
If we can be of any further assistance please don’t hesitate to reach out.

Valorada con 1 estrellas sobre 5

Shocking service I went into the shop…

Shocking service I went into the shop and purchased a spin bike for $2200 ( the price was on the bike) and a few hours later I received a phone call saying the bike was another $600. I asked to speak to the owner and was told they will not ring me as they don’t care.

20 de febrero de 2021
Opinión espontánea
Logotipo de World Fitness Australia

Respuesta de World Fitness Australia

Hi Kirsten,

There was a miscommunication between staff and you did not end up purchasing the spin bike you wanted.
We explained the difference between the two spin bikes and offered you either a refund or pay the difference for the upgrade at a discounted price.
We apologize for the inconvenience.

Valorada con 1 estrellas sobre 5

Worst online shopping experience

Very poor customer service , no answer, no follow up, nothing. I won't buy anything from World Fitness Australia and don't recommend it.

13 de enero de 2021
Opinión espontánea
Logotipo de World Fitness Australia

Respuesta de World Fitness Australia

Hi Bruno

We have gone through our correspondents with both you and the delivery company and can see your package was rejected by your buildings concierge two times.

We then with your permission organised the order to be returned and cancelled with you receiving a refund for the product.

Any further information please email World Fitness at Sales@worldfitness.com.au.
World Fitness Team

Valorada con 5 estrellas sobre 5

Was really happy with the service…

Was really happy with the service provided by World Fitness Australia. Great communication from the sales team when my item was held up by the courier. Thanks especially to Mitchell who contacted me every day with updates.

25 de diciembre de 2020
Valorada con 5 estrellas sobre 5

Quick Arrival and Great Warranty Support.

Order a rower and it arrived within 3 days.
The rower (BodyWorx) was faulty but the process to get it serviced was quick and easy.
Contacted WorldFitness and they forwarded my warranty request (incl the video of the fault) to the manufacturer.
The repairmen ordered the parts necessary and contact me to tend to the repairs at my house when they arrived. The only reason the repair took a week was because the parts took long to arrive (Christmas season and all).
The service took about 30 mins and everything was fixed and ready to go...
There are advantages to ordering local (I am a Melbourne resident, WorldFitness is a Melbourne retailer and GPI Sports is a Melbourne service centre).

21 de diciembre de 2020
Valorada con 5 estrellas sobre 5

home gym.

Hi, Your home gym is perfect, the build quality is good, the only gripe that i had was the instructions, the nuts bolts and washers were numbered well but the rest of the assembly instructions left a bit to be desired. Overall your nfhg-10350 home gym i would recommend to anyone. Regards Ken Bleechmore.

19 de diciembre de 2020
Valorada con 5 estrellas sobre 5

Great after sales service

The golf bag I purchased arrived on time and did the job well but one zip failed. I sent a photo and explanation and a new bag was immediately dispatched to me. Thank you for the great service .

19 de noviembre de 2020

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