World Paint by Numbers Opiniones 87

TrustScore: 1.5 sobre 5

1,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Seriously. I ordered 1 pairing in beginning of October and it still hasn’t been delivered. I’ve sent numerous emails trying to reach them to track my order but COMPLETE SILENCE!! I ordered once before... Ver más

Valorada con 1 estrellas sobre 5

Ordered beginning of December still no delivery nor a response to emails at the beginning of February. Parcel tracking via China post for the first day says parcel still in China. Company doesn’t advi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Service in this store is great. The product is in full set-a picture-a portrait for drawing, a sketch for this portrait, paints, brushes. Communicative seller, sends a sketch for negotiation and appro... Ver más

Valorada con 1 estrellas sobre 5

Ordered two kits in April. After two months the delivery finally arrived and only contained one kit. Attempting to resolve via their customer support was a fruitless endeavour with a range of excuses... Ver más

Información sobre la empresa


Información de contacto

1,5

Muy malo

TrustScore: 1.5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Don’t buy!!!!!!

Don’t buy!!! It takes two month for delivery and you get it in multiply packages which means one toll decleration fee for each!

9 de febrero de 2021
Logotipo de World Paint by Numbers

Respuesta de World Paint by Numbers

Hi Karin,

We are sorry that the delivery time did not meet your expectations, unfortunately, the pandemic situation is affecting the delivery time of our orders.

We are committed to minimizing the impact of deliveries during the pandemic.

We fully understand that you do not want to pay extra custom taxes for your online purchase, so we do our best by selecting the best shipping method.
World Paint by Numbers Adults cannot control and is not responsible for any fees / taxes applied to your package.

For this reason, before purchasing, we advise you to consult your local customs office for more information.

Valorada con 1 estrellas sobre 5

Ordered beginning of December still no…

Ordered beginning of December still no delivery nor a response to emails at the beginning of February. Parcel tracking via China post for the first day says parcel still in China. Company doesn’t advise it is based in China. Company Trades under a completely different name. Falklands Marketing. SCAM - DO NOT USE

2 de febrero de 2021
Opinión espontánea
Logotipo de World Paint by Numbers

Respuesta de World Paint by Numbers

Rob, we are sorry to hear that your experience with the delivery time was not satisfactory.

Our logistics team has been working so that our consumers do not feel the impact of the global situation, but the coronavirus impacts delivery services.

From what we can see in our system, your order arrived on March 9th, if this information is not accurate, we await your return for the reshipment of your item.

Valorada con 1 estrellas sobre 5

I ordered 3 paintings and 3 frames on…

I ordered 3 paintings and 3 frames on 11th November. Both were buy 2 get one free. It is now 28th of January and have only received 1 painting. one tracking number was wrong another said on 3 different dates that it had been shipped. I have sent emails and messages on chat with no reply. To be honest I don't think the chat is real because Julie seems to be the only person that works there. I wouldn't recommend this company to my worst enemy. I hope these people never have a day of happiness.

29 de enero de 2021
Opinión espontánea
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Respuesta de World Paint by Numbers

Richard, thank you for sharing your experience.

We ship our items from multiple locations abroad, so orders with multiple items can arrive separately and at slightly different times.

Due to COVID-19, we are having problems tracking the number updates but our logistics team continues to monitor orders so that it arrives in the best possible way.

We would like to know if all your items arrived correctly. If possible, we ask that you contact us by email (help@worldpaintbynumbers) or inform us of your order number.

Looking forward to your reply,

Valorada con 1 estrellas sobre 5

Absolute SCAM!

Absolute SCAM!! Ordered a parcel back in March 2020 to keep myself occupied in lockdown...still no parcel! Have emailed several times...no refund...tracking number doesn't work...says still in China!? Stay clear of this company...hopefully someone has the power to shut them down for good!

28 de enero de 2021
Opinión espontánea
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Respuesta de World Paint by Numbers

Our supply chain and logistics networks are experiencing delays in global shipping as a result of the coronavirus (COVID-19), as many businesses are facing the same issue.
In normal situations our items do not take that long, unfortunately we are experiencing global adversity.

We apologize for everything that happened, we would like to repair the damage caused. We kindly ask, send us an email and we will find the best way to fix the situation.

help@worldpaintbynumbers.com

Valorada con 1 estrellas sobre 5

DO NOT BUY

I wish I had read the reviews for this before purchasing. I ordered something and it’s been so long that I can’t even remember what it was. I wrote an email about a month ago explaining that it still hadn’t come and they simply replied by saying it is on its way. I never got a tracking code and the second time I emailed I didn’t even get a response. I’ve given hope now and I’m sure that my $30 have gone down the drain. I repeat DO NOT PURCHASE ANYTHING FROM THIS COMPANY. You’ll be sending your money down the drain

28 de enero de 2021
Opinión espontánea
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Respuesta de World Paint by Numbers

Hi,

We apologize for what happened, we will report your dissatisfaction to our quality team.

We would like to resolve this misunderstanding, please contact us by email and we will find the best way to compensate for everything that happened.

help@worldpaintbynumbers.com

We hope to have a second chance with you and our paintings by numbers.

Valorada con 1 estrellas sobre 5

2 kits ordered still waiting since May…

2 kits ordered still waiting since May 2020
ordered 2 kits in May 2020 kept giving them the benefit of doubt, due to covid. have emailed loads of times with no reply, they wont refund money. they give a tracking number which does not work.
i am now $38:00 light, which i will never see again.
WPN6624

23 de enero de 2021
Opinión espontánea
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Respuesta de World Paint by Numbers

Hi Terrence,

We appreciate your feedback.
We regret that the narrated episode occurred.

If it is of interest to you, we would like to resend your items so that it arrives correctly.
We are waiting for your reply by email help@worldpaintbynumbers.com

Valorada con 1 estrellas sobre 5

SCAM

SCAM
They take money, they do not reply e-mail or chat.
They do not deliver ordered items
They do not return money

22 de enero de 2021
Opinión espontánea
Logotipo de World Paint by Numbers

Respuesta de World Paint by Numbers

Dragana, we apologize for your bad experience with your purchase.

We hope that the refund made on January 23 has been satisfactory. Unfortunately, the world is going through a time when our deliveries were hampered, we are working to minimize the impact.

We look forward to a second chance to provide you with a better experience.

Valorada con 1 estrellas sobre 5

BIG SCAM!!!

BIG SCAM!!!
I maid my ordered in November for my Granddaughter for Christmas and after many e-mails they stopped replying it is now 15th January and no painting has arrived, If only I had checked trustpilot review, Do NOT ORDER ANYTHING FROM THIS COMPANY.

15 de enero de 2021
Opinión espontánea
Logotipo de World Paint by Numbers

Respuesta de World Paint by Numbers

Martin, we are sorry for what happened to your order.

We understand all your dissatisfaction, our logistics team has been working so that our consumers do not feel the impact of the global situation, but the coronavirus impacts delivery services.

We are reporting all occurrences to our logistical partners and we will do our best to review your experience.

We will contact you by email to resolve the incident.

Valorada con 1 estrellas sobre 5

No sign of delivery

I ordered this mid November for a Christmas gift, didn't receive a shipping confirmation and had to request the tracking number multiple times, still no sign of it arriving yet. Emailed Julie but she has not been in anyway helpful.

8 de enero de 2021
Opinión espontánea
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Respuesta de World Paint by Numbers

We regret your frustration. We will report to our quality team your negative experience on our website.

Your opinion is very important to add value to our services.

Valorada con 1 estrellas sobre 5

Still no delivery after 2 months

Ordered in beginning of november - still no delivery and after serveral e-mails to customer service, i still got no reply. Not recommended to but from here!!

6 de enero de 2021
Opinión espontánea
Logotipo de World Paint by Numbers

Respuesta de World Paint by Numbers

Hi Cecilie,

We are sorry to hear that your experience with the delivery time was not satisfactory.

Our logistics team has been working so that our consumers do not feel the impact of the global situation, but the coronavirus impacts delivery services.

Your opinion is very important to us, we will contact you by email to ensure that your items have been received.

We hope that we have a second chance to provide a better experience.

Valorada con 1 estrellas sobre 5

VERY DISAPPOINTED

VERY DISAPPOINTED. SLOW DELIVERY WITH MISSING PAINT.  poor service from paint by number and Julie from help desk.

I ordered an item in early May for my girlfriends birthday in June.  After sending 4 emails to chase the order, i received it in mid July.

After my girlfriend received the item, we then found out, it did not contain half of the paints required to complete it.

We then emailed Julie at help desk to rectify this issue. After emailing 13 times,  we no longer received any replies to our email or help in getting a refund

DO NOT BUY FROM THIS COMPANY. There are better options on amazon and victoriamoons

28 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

AWFUL

This company is complete bush league. One of the paintings they sent us was wrong. We paid extra to have frames and we paid extra to have our paintings shipped quicker. It took over a month for them to arrive, the frames were not included, and the quality is garbage. Similar to so many other people who share my frustrating experience, Julie kept giving me the run around and blaming COVID. Technically it's my fault because I didn't do my research beforehand; but, I've learned the hard way so you don't have to. Do not buy from this company. Buy off of Amazon, or even better, your local supplier.

24 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’ve been waiting over 6 months for my…

I’ve been waiting over 6 months for my painting!! The service is utterly disappointing and they were no help when I first asked how much longer it would take. I sent an email over a week ago complaining and they didn’t even bother getting back to me. I’m currently STILL waiting for my order and a response. I wouldn’t recommend this company to anyone, I’d actually go out my way to recommend that people don’t use it!

18 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I placed an order nearly a month and a…

I placed an order nearly a month and a half ago, so I could get it for the holidays particularly Christmas for my son. I am still waiting it is now December 6 and when I look at their track package I can’t decide if it’s in the United States yet or where the hell it is. I’m furious I’m really furious because there was no indication when I made this purchase that it was going to take nearly a month and a half to get this order I believe they should say upfront that they are slow to sell their merchandise I would never buy anything from them again!Very angry in California, I’ve tried to reach out and they just reassure me that oh it’s on its way great like OK when is it getting here?

6 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order arrived short

I ordered 4 painting kits and eventually the parcel arrived, but it only contained 3 kits. Having paid by PayPal I opened a dispute, they have closed it as the company provided a tracking number which states the parcel arrived. I dont dispute that, just the contents. Having contacted the company I was told by Julie that Covid was to blame, but this excuse had worn thin now after waiting for nearly 6 months for my kit. This company takes your money and does not deliver the goods. World Painting By Numbers is a bad company to deal with.

1 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM ALERT!

SCAM ALERT!
Never recieved what I paid for, no response from customer service, no refund, no nothing, lost 100 dollars

0 STARS

26 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Awful
Ordered a couple of canvasses from them in May (and paid for faster delivery) which finally arrived at the end of August/beginning of September. I had emailed several times asking where my order was and was constantly given excuses. The dispatch tracking that they provided just showed the packages bouncing around in China for months. They stopped replying to emails and so I complained to Paypal - miraculously after this the packages arrived.
The actual product is fine, but I would never order from them again and would not recommend.

13 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sent partial order and support non existent

Ordered two kits in April. After two months the delivery finally arrived and only contained one kit. Attempting to resolve via their customer support was a fruitless endeavour with a range of excuses given (including saying their system only had one ordered) and then an endless non-reply or run around. Stay away from this site.

3 de octubre de 2020
Opinión espontánea

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