1MD Nutrition Opiniones 198

Respuesta de 1MD Nutrition

8 mar 2025

Hi Suzanne,

We sincerely apologize for the frustration and inconvenience you've experienced regarding your subscription and recent charges. Your feedback is important to us, and we are committed to resolving this matter promptly.

Our records indicate that your subscription was canceled, and a full refund was issued to your original payment method. A transaction receipt was sent to your email address on file. If you did not receive this email or if the details appear incorrect, we recommend contacting your bank or credit card company for further verification.

We understand that unauthorized subscriptions can be concerning. To prevent such issues, we encourage customers to review our subscription policies and terms of service available on our website.

For assistance with subscription cancellations or modifications, please contact our customer support team via email at support@1md.org. Our team would love to assist you to promptly resolve this issue.

We value your feedback and are here to ensure your satisfaction. Thank you for your understanding.

Margaux
1MD Nutrition
Customer Service

Respuesta de 1MD Nutrition

10 feb 2025

Hi Brenda,

We sincerely apologize for the frustration you experienced with your order and the PayPal payment process. We completely understand how upsetting this must have been, especially when you were expecting to use the "Pay in 4" option.

While we do offer PayPal as a payment method, PayPal's terms and payment processing—including whether the "Pay in 4" option is available—are determined by PayPal directly. Unfortunately, we don’t have control over how they approve or apply installment payments at checkout. We understand this wasn’t the experience you were expecting, and we’re truly sorry for any inconvenience this caused.

We’ve reached out for your order details and want to ensure you receive your product. Please contact our customer support team at support@1md.org or (888) 393-4030—we’d be happy to assist you right away.

We appreciate your feedback and hope that the product meets your expectations. Please let us know if we can be of further assistance.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

29 ene 2025

Hi Helen,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our probiotics have exceeded your expectations and that you've experienced such positive results. At 1MD Nutrition, we’re committed to providing high-quality products that deliver exactly what they promise.

It’s great to hear how our probiotics have supported your health, and you’re not alone—79% of people agreed they experienced less occasional bloating since taking BiomeMD®. Our commitment to excellence has also been recognized with industry awards, including Top Probiotic Supplement – Wellness Brand Awards 2022 and the 2024 Alive Award Silver for Favorite Women's Supplement for BiomeMD for Women.

We thank you for being a valued 1MD Nutrition customer!

If you have any questions or would like to share more about your experience, please don’t hesitate to reach out to our customer support team at support@1md.org or (888) 393-4030. We're always here to help.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Evalee,

We’re so sorry to hear about your payment concerns, and we completely understand how frustrating and unsettling this must feel. Please let us reassure you that your trust and privacy are incredibly important to us, and we never intend to save any payment information without your consent.

We have accessed your account and have manually removed your payment information to ensure that your preferences are respected. We’ve also followed up via email regarding this matter.

At 1MD Nutrition, saving payment details is an optional feature designed to make future purchases more convenient. If you prefer not to save your information, you can manually enter your payment details for each order. Additionally, you can always edit or remove saved payment methods in your 1MD Nutrition account at any time.

Please don’t hesitate to let us know if you have any further questions or if there’s anything else we can assist you with. Our customer support team is here to help—feel free to reach out to us at support@1md.org or (888) 393-4030, and we’ll work quickly to address this for you.

Thank you for bringing this to our attention, and we appreciate your feedback as we continuously strive to improve.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 22 ene 2025

Hi Michael,

We’re truly sorry to hear that you’ve been experiencing ongoing issues with canceling your subscription, and we completely understand how frustrating this must be. We strive to make our cancellation process straightforward and reliable, and we sincerely apologize for the inconvenience this has caused.

Thank you for providing more information about your account. We worked with our customer service team to confirm that we received one email on January 19th regarding this issue. Our team promptly canceled your order on the 19th, and you will no longer receive future orders. If you have any outstanding questions, please reach out to our support team at support@1md.org or (888) 393-4030 with any additional details, and we’ll ensure they are addressed promptly.

Your feedback is extremely valuable, and we’re committed to improving our processes to ensure a seamless experience for all our customers. Thank you for your patience, and we look forward to resolving this for you.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Chris,

We’re sorry to hear about your experience with canceling your subscription, and we sincerely apologize for any frustration caused. At 1MD Nutrition, we strive to provide clear and helpful information about our subscription options. It seems there was a misunderstanding, and we want to make sure we assist you in the best way possible.

Each year, 1MD Nutrition proudly serves over 1 million customers with a 99.9% accuracy rate in shipping and fulfillment, ensuring our commitment to excellence. While rare, situations like this can happen, and we deeply regret any inconvenience it has caused.

We offer both subscription and one-time purchase options, with nearly 50,000 1MD Nutrition customers benefiting from our subscription plans. Managing your subscription is entirely in your control through our online customer portal where you can pause, modify, or cancel anytime, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind.

We’d love to help you with this issue. If you haven’t yet, please reach out to our customer support team at support@1md.org, and we’ll make sure to assist you and find a solution.

Thank you for bringing this to our attention, and we hope to resolve it swiftly for you.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Mayamoto,

We’re sorry to hear about the confusion regarding your order, and we understand how frustrating it must be to receive additional shipments after selecting a one-time purchase. We apologize for the inconvenience caused.

At 1MD Nutrition, we strive to make our ordering process as clear and simple as possible, and we’re sorry if it wasn’t clear that you were signing up for a subscription. If you didn’t intend to receive recurring orders, we’re happy to help resolve this and ensure you’re no longer charged or sent products moving forward. We offer both subscription and one-time purchase options, with nearly 50,000 customers benefiting from our subscription plans.

Managing a subscription, whether started intentionally or by mistake, is entirely in your control through our online customer portal, where you can pause, modify, or cancel anytime with just a click, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind.

Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.

Thank you for bringing this to our attention, and we hope to resolve the situation promptly.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Mabel Lee,

Thank you for sharing your feedback, and we apologize for the issues you’ve encountered. We’re genuinely sorry to hear about the difficulties with your recent experience, especially regarding the additional charge and the missing package.
We take these matters seriously, and we sincerely apologize for not fulfilling your cancellation request as you asked. Our goal is to provide excellent service, and it’s clear we missed the mark here. As for the future credit, we completely understand how frustrating it must be to be charged for a product you did not receive, and we agree this was not handled appropriately.
We are truly honored that you have entrusted us on your health journey, alongside millions of other 1MD Nutrition customers over the past decade. We hope you will give us the opportunity to make this right and continue supporting you with the care and service you deserve.
Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you further and process the refund for the charge you received. We appreciate your patience as we work to resolve this for you.
Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Brian,
We’re truly sorry for the frustrating experience you’ve experienced with your order of VisionMD®. We understand how disappointing it is to pay for a product and not receive it, especially after waiting for over a month. We also deeply apologize for not responding to your previous emails; this is not the level of service we strive for.

We take your concerns seriously and want to make sure we get this resolved. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll investigate the status of your order, ensure you receive your product, or provide a refund if necessary.

Thank you for your patience, and we look forward to resolving this issue promptly.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Dennis,
We’re sorry to hear that CholestMD® didn’t meet your expectations. At 1MD Nutrition, we’re committed to providing high-quality supplements, and we truly value your feedback. Our products are carefully formulated to support overall health, and they undergo rigorous third-party testing for purity and potency to ensure they meet the highest quality standards. We always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that CholestMD® users who noticed healthy cholesterol levels typically reported these results within 12 weeks or less^. Additionally, 1MD Nutrition was honored with the Top Probiotic Supplement award in the Wellness Brand Awards 2022, showcasing the effectiveness and credibility of its product portfolio. As part of this trusted brand, CholestMD® benefits from the same reputation for quality and science-backed solutions.

Regarding the refund, we understand that your situation may not fall within our standard 90-day satisfaction guarantee. However, we want to ensure you’re satisfied with your experience. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll work with you to find a suitable solution that addresses your concerns.

Thank you for sharing your experience, and we look forward to resolving this for you!

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Donna,

We’re truly sorry for the frustration you’ve experienced with your order, and we completely understand your concerns. It’s upsetting to hear that your cancellation requests were ignored and that you were charged for the shipment after you made the effort to reach out to our customer support team. At 1MD Nutrition, we pride ourselves on providing excellent service, so it’s disappointing to hear that we fell short in your case.

We want to assure you that resolving your concerns is our top priority. It’s important to note that managing, canceling, or modifying orders is incredibly simple and can be done directly through your online customer portal with just a few clicks, no need to call or email. However, if you prefer assistance, please don’t hesitate to contact our customer support team at support@1md.org or (888) 393-4030. We’ll make sure to assist you immediately and resolve any issues you may have.

We sincerely apologize for the delay in responding to your emails, and we appreciate your feedback. We are committed to ensuring your experience with 1MD Nutrition is a positive one, and we will do everything we can to resolve this promptly.

Thank you for bringing this to our attention.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Michael,
We’re truly sorry to hear about your negative experience, and we completely understand your concerns. To clarify, 1MDnutrition.net is in no way affiliated with our company, 1MD Nutrition, and we agree that their website causes confusion for consumers trying to purchase authentic 1MD Nutrition products. We are a trusted, USA-based brand that has been serving millions of Americans for over a decade, with more than 9 million bottles sold and over 20 prestigious brand and product awards, including Newsweek’s Product of the Year. Our physician formulators have hundreds of years of combined clinical practice in the U.S., and we remain committed to providing high-quality, doctor-formulated nutritional supplements backed by science. We are actively investigating any confusion caused by this misleading website and take protecting our customers seriously.

It’s unfortunate that you had a negative reaction to one of our probiotic supplements, and we deeply regret that it caused you discomfort. Our products are third-party tested for purity and potency and manufactured in a GMP-certified facility to ensure the highest quality standards. They are carefully formulated to support overall health, and we always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that 77% of users experienced less abdominal discomfort with continued use of our Complete Probiotics Platinum®, which also holds an outstanding 4.8-star rating from satisfied customers.

Our iron-clad 90-day money-back guarantee ensures all 1MD Nutrition customers can receive a full refund, as long as the three easy steps for processing a return are followed. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll be happy to assist you with completing your refund request.
We value your feedback and are committed to resolving this issue for you as quickly as possible.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Sakshath,

Thank you so much for your wonderful feedback! We’re thrilled to hear that CardioFitMD® exceeded your expectations and has been so effective in helping with your health goals. At 1MD Nutrition, we’re incredibly proud of this product, which has won six prestigious awards, including Newsweek’s Product of the Year. CardioFitMD® has helped countless individuals improve their heart health, with 82% of users experiencing healthy circulation and blood pressure levels. Additionally, 90% of users who noticed optimal improvements in circulation reported seeing these results in 12 weeks or less. CardioFitMD® is not only trusted by everyday customers but also loved by professional athletes like Christie Rampone and Bode Miller. Formulated by board certified interventional cardiologist, Dr. Heather Shenkman, it’s designed to provide the highest quality support for your cardiovascular health. We're committed to delivering products that work as promised.

If you have any questions or would like to share more about your experience, please don’t hesitate to reach out to our customer support team at support@1md.org or (888) 393-4030. We're always here to help. We understand that convenience is important, and we encourage our customers to purchase our products through whichever official channels are easiest for them, including Amazon.com, Walmart.com, and 1MD.org, to ensure they are getting authentic 1MD Nutrition products. However, the benefits of purchasing directly at 1MD.org are numerous. You’ll receive free shipping, a free consultation with a registered dietitian for subscribers, special discounts for repeat customers, as well as access to exclusive sales, promotions, and events with our doctors. We’re committed to providing you with the best experience possible.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 26 ago 2024

EDIT: Hi Julius, thanks for allowing us to look into this. Our records show your subscription was cancelled on August 21st upon your request. We have additionally removed the credit card from the account. Thanks for your patience.

Hi Julius, thank you for bringing this to our attention. We've reached out via TrustPilot for more information so that we can assist.

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi K.,

We’re sorry to hear there was confusion regarding our subscription terms. At 1MD Nutrition, we aim to provide clear information, and apologize if this wasn’t communicated clearly at checkout. We offer both subscription and one-time purchase options, with nearly 50,000 1MD Nutrition customers taking advantage of our subscription plans, which can be paused, modified, or canceled at any time directly through your online customer portal, no need to call or email. Additionally, we provide an ironclad 90-day money-back guarantee to ensure your satisfaction.

We are truly committed to your experience with 1MD Nutrition, and if you haven’t yet, please reach out to our team at support@1md.org or (888) 393-4030. We’ll be happy to assist you further and help resolve any concerns.

Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 23 jul 2024

Update: Thank you again for sharing this with us. We sincerely apologize and have issued a full refund which you can expect to receive shortly. It appears the package was lost in fulfillment or transit. This is not typical and we regret that it happened. Thank you again for making us aware.

Hi Melinda, thank you for bringing this to our attention. We'd like to learn more so that we can look into this for you. We've sent a request for more information via TrustPilot. Thank you!

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Sean,

We’re truly sorry to hear that you had difficulty canceling your subscription, and we understand how frustrating that must have been. We strive to make our cancellation process as simple and transparent as possible, and we apologize if it didn’t meet your expectations.

At 1MD Nutrition, you can cancel your subscription at any time through your account settings or by contacting our customer support team directly. If you ever encounter issues, we’re here to help guide you through the process.

Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and resolve any outstanding concerns. We appreciate your feedback, and we’re committed to improving the experience for all of our customers.

Thank you for your patience, and we look forward to resolving this for you.

Thank you,
Eric
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Chris,

We’re sorry to hear that CholestMD® didn’t meet your expectations. At 1MD Nutrition, we’re committed to providing high-quality supplements, and we truly value your feedback. Our products are carefully formulated to support overall health, and they undergo rigorous third-party testing for purity and potency to ensure they meet the highest quality standards. We always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that CholestMD® users who noticed healthy cholesterol levels typically reported these results within 12 weeks or less^. Additionally, 1MD Nutrition was honored with the Top Probiotic Supplement award in the Wellness Brand Awards 2022, showcasing the effectiveness and credibility of its product portfolio. As part of this trusted brand, CholestMD® benefits from the same reputation for quality and science-backed solutions.

We offer both subscription and one-time purchase options, and nearly 50,000 1MD Nutrition customers take advantage of our subscription plans, which can be paused or canceled at any time. Additionally, we provide an 90-day money-back guarantee.

If you haven’t yet, please reach out to our team at support@1md.org, and we’ll be happy to assist you further and help resolve any concerns.


Thank you,
Margaux
Customer Service Team
1MD Nutrition

Respuesta de 1MD Nutrition

Actualizada el 24 ene 2025

Hi Anthony,

We’re sorry for the confusion regarding our subscription terms. At 1MD Nutrition, we aim to provide clear information, and we apologize if this wasn’t communicated clearly at checkout.

We offer both subscription and one-time purchase options, and nearly 50,000 1MD Nutrition customers take advantage of our subscription plans, which can be paused or canceled at any time. Additionally, we provide an 90-day money-back guarantee.

We are glad to hear this issue has been resolved, please reach out to our team at support@1md.org, and we’ll be happy to assist you further and help answer any concerns.

Thank you,
Eric
Customer Service Team
1MD Nutrition"

Respuesta de 1MD Nutrition

18 jun 2024

Hi Helen, thanks for reaching out. We are sorry to hear that this has been your experience. This does not sound like the standards we aim to uphold. We've sent a request for more information via TrustPilot so that we can look into this for you if it has not yet been resolved.