Dear Customer ,
Thank you for your message.
We understand your disappointment regarding the customs duties, and we’re sorry that this aspect of your experience was not satisfactory. That said, we would like to clarify that customs charges are applied directly by the UK authorities upon import and are entirely independent from 7Camicie. These are not charges we impose, nor do we have any control over how they are calculated or collected.
To ensure full transparency, we make this information available on several parts of our website, including within each individual product page, specifically to help customers be informed before completing their purchase. Many of our UK-based customers are aware of this and regularly shop with us understanding these conditions.
We appreciate your suggestion about highlighting this at checkout, and we will certainly consider whether the information can be made even more prominent.
We’re always open to constructive feedback and sincerely regret that this has affected your perception of our brand. Nonetheless, we stand by the clarity and accuracy of the information provided on our site