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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AWM are an appalling company. They do not keep appointments, they don't return calls. They have taken huge fees for giving no service whatsoever. Now, they have effectively blocked me from my own p... Ver más

Valorada con 5 estrellas sobre 5

I have been working with Mark Smith at Abbey Wealth since September 2022 as I tried to move my various pension pots into 1 manageable place. My funds aren't the largest but at every step he has been v... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richard Duncan has been a most outstanding wealth manager. 6 months ago, his new regime totally overhauled my portfolio. He has already made me over 10% profits in this short time, which has... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ever since our first contact with Ben, his service has been second to none. From our first chat, he took into consideration our current situation, our fears and where we would like to be in t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de inversión
  2. Fondo de pensiones

Información proporcionada por diversas fuentes externas

Expert financial advice for expatriates, helping you make the most of your money - whatever your wealth status or life stage.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

964 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Thank you Victor France

Thank you Victor France . I was stressing after a previous advisor had left and not done as he promised . I appreciate it can be hard to just get a be advisor so quickly . My previous advisor had then phoned me up claiming it was all AWM fault to take the blame away from him . I did go a few months with communication but all good now . Thanks you

29 de octubre de 2024
Opinión espontánea
Logotipo de Abbey Wealth

Respuesta de Abbey Wealth

Dear Karen. We are grateful to you for sharing your experiences and appreciate your feedback.
I am sorry that your previous adviser did not deliver what they had promised. In your case, it very much appears the adviser had 'checked out' before they 'left the building'.
I am pleased you are now engaged with your new adviser.
A word of warning to anyone else reading this: When an adviser contacts you after they have left Abbey Wealth, it means they have stolen your data for their own personal gain. In Spain, this is a criminal offence, with penalties including imprisonment. Thank you again Karen for taking the time to post.
Kind regards. Vesper France

Valorada con 1 estrellas sobre 5

Avoid at all costs! Don't believe the apparent 36 5-star reviews in the last 72 hours!

I feel obliged to give my experience, given that, somewhat miraculously, 36 5-star reviews appeared for Abbey within 72 hours (and counting!) after years of negative reviews.

I won’t give specifics as there is ongoing mediation with Abbey Wealth, but the reviews below are telling.

I had been a client of Abbey's for over 8 years. They managed the UK pension that I transferred and my investments. The performance had never been the most groundbreaking, but I appreciated that there was a cost to the service I was receiving, which itself impacted the performance. I never felt that my investments were at significant risk of loss.

However, the ongoing relationship and service I received from my adviser and their team kept me at Abbey Wealth.

Things changed around mid/late 2023 when my adviser left; I've had four different advisers since then! In the last twelve months, it's been all but impossible to contact anyone. I've been promised paperwork, calls, and assistance, which never arrived. I have now taken on managing my investments, which are much better at a lower cost (but not for the faint-hearted).

My last discussion in April 2024 recommended that I move all my investments into a New Horizon strategy and receive a proposal outlining the rationale behind this. I was very sceptical of the reasoning, and it has since transpired that this is the only proposed investment that they will give you so much for being independent and having the client's best interests at heart in considering the open market.

The proposal I was assured would follow never did; eight months have passed without contact despite my follow-up emails.

I can only conclude that the form is on the verge of collapse, and the recent influx of positive reviews seems highly suspicious to me, given past trends and their appearance all within 24 hours!

I have spoken to several other advisers offering a much more professional and cost-effective service.

Beware!

24 de enero de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Ex Client. There are so many inaccuracies and inconsistencies in your defamatory review raising my own suspicions that you may not be a genuine 'client'.
83% of 1000 reviews are 5 star from genuinely satisfied clients. This is no recent influx.
We work with a number of product providers, all approved by our investment committee, and recommend only the services that match the needs of clients. For some, the value of their investment or pension amounts will limit the choice of providers available.
If you have a genuine matter to raise please contact me on vesper.france@abbeywealth.com.

Valorada con 5 estrellas sobre 5

I highly recommend AbbyWealth to anyone…

I highly recommend AbbyWealth to anyone looking to invest, as my personal experience with them has been outstanding. The staff are incredibly helpful, offering personalized advice and ensuring every step of the process is smooth and stress-free. Thanks to their expertise and dedication, I feel confident in my financial decisions and would recommend them to anyone seeking a reliable investment company.

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Ashley.
Thank you for your review and your personal recommendation.
Your experience is what we strive to achieve for all clients and we appreciate you taking the time to share your comments.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Great experience so far!

Received a lovely response from the start. Have been working with Phil who is professional, friendly and knows his stuff!

13 de diciembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Louise.
Many thanks for sharing your review and comments. As one of our Relationship Managers, Phill has worked closely with your adviser to ensure that your financial plan is on track to meet your goals. They will both appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

The Go to Guy.

Good, sound advice from a very knowledgable and well grounded guy.
I would happily recommend Phill if you need financial advice.

12 de diciembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear David
We very much appreciate you sharing your review and comments. As one of our Relationship Managers, Phill works closely with the advisory team ensuring your financial plan is on track to meet your goals. They will both appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Lost pension funds now working

After CWM had lost part of my pension investment I soon moved to Abbey wealth , I wasn’t too happy with a guy called Nic . I got swopped again and again , seems these guys have all now left thank god as their communication was useless . Client services have been as helpful as possible and my new Advisor Barry is spot on . Thanks to Victor for his reassurance . Pension pot is in safe hands .

12 de febrero de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Jan
We were sorry to learn of your experiences with another expat advisory firm, and pleased the advice and services you are now receiving better meets your needs.
Having a financial plan is key and the client services team and your new adviser will very much value your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Really good service

Amazing service, Client Services are of incredible help. Had some issues but they sorted everything out quickly and efficiently

6 de noviembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Richard.
Thank you for your feedback. We appreciate you taking the time to post and our Client Services team will value your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Great Service

Phill is great to deal with and has excellent knowledge

1 de octubre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Peter. Thank you for your feedback. As one of our Relationship Managers, Phill works closely with the advisory team ensuring your financial plan is on track to meet your goals. They will both appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Nest egg i never knew i had !!!!!

I have dealt with Phil for a while now.... excellent service, he put me onto the fact that i had a pension that i had completely forgotten about and i thought it wasnt worth looking at.... Well how wrong was i !!!!! Thanks to Phil i now have a tidy little nest egg invested in a very good plan. Great service, sometimes a little slow with communication but i put that down to being extremely busy :-) As i know i am.

12 de diciembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Mark
We very much appreciate you sharing your review and comments. As your former adviser, and now one of our Relationship Managers, Phill works closely with your new adviser ensuring your financial plan is on track to meet your goals. They will both appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

I am very thankful for the financial…

I am very thankful for the financial advice from Abbey Wealth , especially Phill was a big help and very professional as I had a lot of questions about investment.So thanks for your patience,explaining me all I need to know .

10 de octubre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Michaela
We very much appreciate you sharing your review and comments and to have the opportunity to provide some financial planning advice to you.
Our advisory team look forward to sharing our recommendations in the new year.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Fantastic service received

Fantastic service received. Everyone in the team is friendly, helpful and knowledgeable. Felt very well taken care of.

21 de octubre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Ana
We appreciate your feedback. Many thanks for taking the time to comment and rate our service.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Very professional company

Such nice staff, very professional. They helped me sort everything. Nothing was too much hassle.

21 de noviembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear P (you haven't used your name, so will only use the initial)
Thank you so much for your feedback. Many thanks for taking the time to comment and rate our service.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Phill has been a great advisor at Abbey…

Phill has been a great advisor at Abbey Wealth. He has been responsive to my questions and given me detailed advice on my investments. I would highly recommend him to my family and friends.

11 de diciembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Ken.
We very much appreciate you sharing your review and comments. As one of our Relationship Managers, Phill works closely with the advisory team to ensure your financial plan is on track to meet your goals. They will both appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Excellent customer service

I have found Abbey Wealth to be extremely helpful whilst using them for my investments. Although I have dealt with a few various advisors over the past 12 months (as mentioned in others reviews), they have all tailored their advice to be clear, concise and provided excellent customer service in my opinion.

31 de diciembre de 2023
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Sarah.
Thank you for your review and comments.
Both the advisory team and client services team will appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Great work

A very personal service. Great advice, easy to contact. Always looking to resolve the issue and find solutions at the earliest opportunity.

11 de diciembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Andrew
Thank you for your review and comments.
We are delighted to be meeting your needs and very much appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Professional

Amazing great guys to work with, real professionals

4 de diciembre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Thank you Nicola. We appreciate your comments.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Financial Advice

Went to Abbey Wealth for some financial advice, and Phil was a great help, friendly and approachable. Nothing was too much - would definitely recommend to friends and family

17 de octubre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Dear Stephanie
We very much appreciate you sharing your review and comments. As one of our Relationship Managers, Phill works closely with the advisory team. They will both appreciate your feedback.
Kind regards. Vesper France

Valorada con 5 estrellas sobre 5

Great service!

What great service, Abbey Wealth exceeded my expectations!

27 de octubre de 2024
Opinión espontánea
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Respuesta de Abbey Wealth

Great to hear from you again and pleased that the information was what you needed.
Let us know when you are ready to take the next steps.
Kind regards. Vesper France

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