Absolutely useless just sends you around in circles saying report a fraud then no matter what section you go into it jus says learn more and sends you round and round you don't actually get anywhere.... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Absolutely pathetic, claiming to help, but more than likely part of the scamming world as well. Do not trust them, they don't help, they create more dilemmas and never own up to there words. They don... Ver más
I can conclude that they’re the diversion team for fraud: reported an insurance/broker/solicitor/police fraud. With an evidence (which online kept kicking me off the portal).Yeah they don’t deal with... Ver más
Absolutely no support and not interested in sellers scamming sellers on platforms such as vinted . They could very easily investigate platforms such as vinted for not protecting sellers from scammers... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Action Fraud is the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. The service is run by the City of London Police working alongside the National Fr...
Información de contacto
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Buki is a breath of fresh air she is a…
Buki is a breath of fresh air she is a asset to this company. Thank you so much for your help and kind words in such a stressful time.
Laura

Respuesta de Action Fraud
Action Fraud have been extremely…
Action Fraud have been extremely helpful & professional. My car & reg have been cloned & I have been harassed and pressured by TRACE DEBT RECOVERY to pay for fines under the cloned car & reg. Action Fraud backed me up against the debt company - Thank you 😊

Respuesta de Action Fraud
Incompetent
Incompetent systems, ask for further information but I cannot attach documentary proof to reports. Also, they lie. Despite inviting further information because report had (apparently) insufficient information to identify a line of enquiry, when pushed to allow evidence to be given (which they refuse to allow) they change their story and claim that there was sufficient information to make a judgement. This is lip service to fraud with a refusal to accept any evidence. Report made was of perjury and perversion of the course of justice involving losses of in excess of £100,000. Not surprising that fraud is on the increase in this country, the "authorities" really don't understand what they are doing and they refuse irrefutable evidence out of hand. Shameful organisation run by City of London Police (the NFIB).
Response to Action Fraud (AF) reply:
Email received from AF stated:
"based on the information currently available, it has not been possible to identify a line of enquiry"
and:
"if you have additional information about your crime which you believe could change the assessment, please log in to your account and submit that information"
I responded and said I wanted to send attachments, information that "could change the assessment" (THEIR words).
The reply was they could not accept attachments and therefore I was unable to give the further information THEY had requested. The last email I received from AF stated:
"the NFIB have said your report did not meet the criteria to pass on to a police force for investigation at this time".
So, the story changed and the first email I received from AF asking for further information was clearly a lie, they did NOT want further information.
Conclusion - do not take Action Fraud seriously. They do not have a system in place to allow the reporting of serious crime (in this case, a fraud amounting to in excess of £100,000). If they did have a system in place to take reports of fraud seriously, they would not just ask for "hearsay" (for that is all that their website asks for, and they limit the number of characters you can input), they would ask for proof in order to ensure that fraud is dealt with properly by the law. Action Fraud (unwittingly?? - I am giving them the benefit of the doubt) assist in the obstruction of the prosecution of serious crime. Based on the last message from them, the report made about this serious fraud involving misuse and abuse of the justice system is not being passed on to any police force and hence is going nowhere. Congratulations, AF and the NFIB, a criminal is being allowed to enjoy their ill-gotten gains with impunity.
FOOTNOTE: I REPORTED THIS FRAUD ON BEHALF OF A FRIEND WHO NOT ONLY HAS BEEN DEFRAUDED OF A SIGNIFICANT AMOUNT OF MONEY (HER INHERITANCE AND MORE) BUT ALSO HAD TO SUFFER THE DEVASTATION OF SEEING HER DECEASED MOTHER'S ASHES ANGRILY THROWN AWAY FOR FINANCIAL GAIN - THIS IS DOCUMENTED, A WRITTEN CONFESSION BY THE FRAUDSTER WHO SUBSEQUENTLY LIED IN COURT ABOUT THEIR ACTIONS AND MUCH MORE. ACTION FRAUD AND THE NFIB HAVE REFUSED THE DOCUMENTARY EVIDENCE OF ALL OF THIS, A FRAUD THROUGH MISUSE AND ABUSE OF THE JUSTICE SYSTEM. THEY SHOULD BE ASHAMED OF THEMSELVES, THEY ARE INHUMAN.

Respuesta de Action Fraud
Inaction Fraud
A much better name would be "Inaction Fraud". I have contacted this organisation twice with incontrovertible evidence of fraud and each time I receive an email telling me that there has been no fraud to pursue! Totally useless organisation that is a complete waste of taxpayers' money.

Respuesta de Action Fraud
No use at all!
Cumbersome and useless - no wonder so many people don't bother to report fraud. I am the main carer for my 95-year-old father and explained that I did not have much time. Issues were left unresolved after an inordinate amount of time...and my father now has wet pants.
Action Fraud have been given the opportunity to contact me directly to discuss but, not unexpectedly, they have responded with yet another useless email.

Respuesta de Action Fraud
Banging our heads against a brick wall
My father with dementia was scammed numerous times by evil cold callers selling useless household appliance insurance, setting up direct debits he didn’t know about. Just helping themselves to his hard earned money.
I thought that contacting action fraud would be the best thing to do.
All these firms are well known for victimising elderly people.
But after hours of frustrating time consuming form filling, apparently these firms do nothing illegal.
It’s pathetic, and we need to change the culture in this country where the elderly are treated as a cash cow for unscrupulous companies.
Totally understand the frustration of people who have had similar experiences with Action Fraud.
Something needs to be done - contact the media, and demand a crack down on these nasty scamming companies.Otherwise we are just banging our head against a brick wall.
NO ACTION FRAUD
Waste of time don't even bother, just a service for collating information and taking no action what so ever

Respuesta de Action Fraud
I was robbed and actionfraud didnt want to contact the company keeping the thiefs information even after providing the email and company details
A couple months ago I was robbed and a money laundering service called FixedFloat was used to cover up the hackers trail. Representatives of FixedFloat said they'd only work with authorities so I provided all the details which includes contact information (email, company name, website) of FixedFloat to actionfraud. The response I got was "couldn't establish a viable line of enquiry"...what does that even mean... as if a company name, email, phone number and website isn't enough for actionfraud to know where to start. Even representatives of FixedFloat confirmed that the thief used their platform but refused to share any details. I responded to actionfraud repeating the contact details and that FixedFloat would only share details of the thief with authorities but actionfraud decided not to respond the 2nd time...a couple months later someone from actionfraud called to ask how my experience with their service was and that they dont have any control over the case, they just want to know how im doing (at this point i feel like swearing).
Here's my response, the UK is in such a messed up state that they only go after major crime, individuals being robbed aren't high enough on their radar unless you're famous or extremely wealthy (in the latter case you get a lawyer as any government service doesnt care about anything other than getting our tax money). It seems not just police but also actionfraud will turn a blind eye to crime even if you hand them evidence which includes contact details on a silver plate. If they're too busy they won't bother looking into your case (why can't they just delay handling it? No idea...this place has become lawless, petty theft has no repercussions)

Respuesta de Action Fraud
Stress you out even more and no help at all!
Another automated reply giving the same excuse! Anyone thinking of reporting a crime against themselves to this " Government run institution ", don't waste your time! Remember, " Crime always pays ", it starts from the top!!!

Respuesta de Action Fraud
What a crap website
What a crap website. Cannot even report a simple SMS text fraud without first creating an account and then filling in irrelevant information that most people will not be able to complete.
How do we know if the fraudster is an invidual or a company when it's a text message scam? It even asks for the fraudster's details as if I would know. WTF.
There was also no victim since I didn't fall for the scam but this information is still mandatory.
I went through half the process and gave up because it wouldn't allow submission of the report because I didn't fill in a landline number (which I don't have). Pointless waste of tax payer money.
They made it an uphill struggle to report such simple scams so no wonder most people don't report anything.

Respuesta de Action Fraud
We reported a fraud on hotelvalue.com…
We reported a fraud on hotelvalue.com some months ago (see hotelvalue.com reviews on here) but not heard anything from them apart from the original confirmation email. So is it time to ask what they have done?
30/05/2025 - A waste of time reporting to Action Fraud as hotelvalue.com are still scamming people with fraudulent hotel bookings with additional charges.

Respuesta de Action Fraud
These lot are a bigger fraud than the fraudsters
Conman used a fake banking app and call centre to make it appear as though funds were being transferred to my account for the purchase of a laptop. I also have the phone of the perpetrator in my possession but this was still not deemed sufficient for a line of enquiry. Basically a waste of time and evidence that in the UK fraud is fair play and not in the interest of the authorities to tackle. My advice is to save your time and take matters in to your own hands as these lot will do nothing to help you

Respuesta de Action Fraud
SO BAD
i was told by a police officer after i was subject to fraud dont bother using action fraud... well.... they were right . worse than trying to book an appointment at my doctors. im afraid this country has had it.. its going to be like the wild west soon.. a
NFRC240906879937
On 5 July 2024 the Labour Prime Minister Keir Starmer hailed his win as historic, saying: “Change begins now” and further saying, he will lead a “government of service” on a “mission of national renewal” and promised to "rebuild Britain."
Six months later, change has not yet come to the UK’s national reporting centre for fraud and cybercrime, Action Fraud, an entity with no apparent mission and no accountability.
On 11 September 2024 I contacted Action Fraud regarding a matter involving £47.5 Million Pounds Sterling and the HM Treasury, Revenue & Customs [Cryptocurrency Recovery Division] London UK.
The response was a message that my enquiry had been assigned NFRC240906879937.
A further response? Nil.
A declared outcome to my request for an investigation of unethical behaviour by HM Treasury? Nil
This is a pathetic outcome.
Do I contact the parliamentary wing of government, or do I speak with the UK tabloid press about this alleged gross injustice?

Respuesta de Action Fraud
Lifestylehomeappliances.com
Fraud Ref NFRC241207088024
If Action Fraud haven’t gathered enough clear evidence of what’s going on with the website of “Lifestylehomeappliances.com” then they might just as well shut down. They are just a waste of time.

Respuesta de Action Fraud
Action fraud covering up Fraud since my…
Action fraud covering up Fraud since my last review about Action fraud they have still haven't bothered to look at my case despite making a written complaint to them complaint dated 22nd Nov 2024 reference number NFRC240706759101 ...they just don't care and can't be bothered to investigate any fraud. So don't bother reporting any fraud to them they will just tell you that Fraud is not a police matter or a criminal matter that's just a very poor excuse to do nothing because they just can't be bothered they are just a waste of time. so if you have been a victim of fraud or any crime you are wasting your time reporting it if Action fraud or the police won't even look into it for you just take the law into your own hands it's the only way to get justice it's up to you if you do it....because of Action fraud and the police not doing anything I have lost a large sum of money and will never get it back I haven't even got the money to sue them for covering up Fraud

Respuesta de Action Fraud
Hopeless
Hopeless, hopeless, hopeless. Please don't waste your time reporting anything to Action Fraud.

Respuesta de Action Fraud
Well what a waste of time ActionFraud…
Well what a waste of time ActionFraud is. Don't listen, do nothing and endorse criminals. Brilliant.
The reason online fraud, impersonation and data harvesting happens is because no one cares about preventing or dealing with it.
We may as well all bend over and just take it. Less stress, once you've accepted it!!!!!

Respuesta de Action Fraud

Respuesta de Action Fraud
WASTE OF TIME REPORTING A SCAM TO ACTION FRAUD
I knew that they are not there to assist in recouping money lost to fraud. I went to them to draw attention to a scam sent to me in my Google newsfeed. They had obviously paid to be promoted so it's not a one-off scam to get a few hundred quid from me. Presumably they're intending to scam many hundreds of victims - so the public should be aware - hence my drawing Action Fraud to it's nature. However, I hadn't imagined that I would be met with a hostile & aggressive female who virtually accused me of some kind of scam. That was because I have zero details of who took my money from my credit card. She thought that sounded suspicious on my part - I thought that it confirmed it was the work of a clever scammer - my money ended up in Gibraltar - another clue that they were dodgy.
But not dodgy enough for the Action Fraud personnel who refused to take any notice of my report and sent me packing. Anybody would have thought that I'd asked her personally for a refund.
So one less scam for them to concern themselves with.
I RECEIVED ANOTHER MESSAGE FROM A GOOGLE SPONSORED WEBSITE OFFERING THE SAME SERVICE TODAY. EXACTLY THE SAME MO - THE CUSTOMER GIVES THEIR DETAILS TO AN ONLINE WEBSITE FORM - THE SCAMMERS DETAILS ARE NOT REVEALED.

Respuesta de Action Fraud
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







