Airbnb Opiniones 

Totally Disappointed with Airbnb – No Refund Despite Not Staying

We’re a family with three small kids, on our one holiday of the year, and we feel completely scammed. We booked an entire property, but what we got was part of a property that wasn’t separated from the main house as promised.

We didn’t even stay at the property, yet Airbnb refuses to refund us, which makes no sense. The service has been horrible, with no meaningful support or resolution. This experience has completely destroyed our trust in Airbnb.

I was given an Airbnb gift card purchased in New Zealand for $500. When I tried to redeem it in Australia, where I reside, I received an error message stating, "This can only be redeemed in NZ."

I contacted Airbnb support and initially spoke with Muhammad, who assured me that the issue would be escalated to the relevant department so the gift card could be redeemed in Australia. However, he couldn’t provide a timeline for resolution, so I requested to speak with a supervisor.

The supervisor, Shahenssah, contradicted Muhammad and firmly stated that the gift card could only be used in NZ, with no possibility of it being redeemed elsewhere. When I asked for a refund, Shahenssah outright refused.

At the time the gift card was purchased in NZ, the purchaser was never informed that it could only be used there. This is clearly misleading and amounts to misrepresentation. Now, $500 has essentially gone down the drain.

This experience has left me incredibly frustrated and disappointed. I’ll never use Airbnb again. If you’re considering purchasing a gift card, beware of their restrictive and unclear policies.

I have had bad experience with air bnb, I was processing a booking of $1,960 which gone up to 3,930, when I sent the host a message which was read by Airbnb, the answer was that the cost changes on demand which wasn’t my problem as I was in the middle of processing the payment.
What unfair is that you can only contact the host once, if you have another enquiry, you have to setup a payment method before respond to him, and the reply tab gets replaced with “request to book” which if it reaches him, the payment gets debited from your card,
Bottom line is, you can’t contact the host unless you pay.
Proof uploaded.

Je suis chez un host Airbnb, pas moyen de dormir, bruit, lumière. Appartement qui devrait être interdit à la location.
Airbnb pas bon

Warning to Fellow Hosts: I recently had guests who caused significant damage to my property and forced me to cancel the next booking. Despite providing Airbnb with all necessary documentation, including photos with time/dates on them, as well as invoices, they declined to reimburse me for the loss of rent and issued only $97 to repair a bench top.

Nikki S from Airbnb's AirCover team continuously sent generic response that was clearly cut and paste.
This experience has made me question whether hosts can truly rely on Airbnb’s support in protecting our properties. I urge other hosts to consider this when using the platform.

If there were 0 stars thats what they would get. Host did not fully describe the premises so Nicolas in Seminyak definitely misdescribes. Immediately upon arriving I saw the place was not suitable and advised Nicolas I had to check out and could not stay. I had to book a hotel elsewhere and asked Airbnb for a refund. They went through the rigmarole of asking the host who obviously refused. Thats where it stops for Airbnb. They wont do anything past that to protect them getting more fees from the host. I lost over $500 due to no fault of my own. I have deleted airbnb account and will never use them again. I suggest you do the same

Airbnb are an unsafe platform. I was shouted at and threatened by my host, whose house was dirty, grimy and amenities unusable. They ignored my safety request and did not offer me an alternative place to stay, after having to flee in terror. They also seem to be taking the host’s side and allowing them to decide on my refund. UNSAFE PLATFORM - you will loose money and your life and possessions with be under threat and they will do nothing. Save yourself the hassle and book a hotel.

Booked accommodation where the host had fraudulently misrepresented the property by posting false photos. Airbnb CS refused to remedy situation and even sunk so low as to refuse to provide the local Australian entity's details for service of court documents. CS are based in a third-world country and simply click boilerplate phrases to paste in to almost any response.

I wish to give minus 5stars to be truthful. I've used Air for many years and had not one bad review, ever. Ive been a Superhost and still not one bad review ever.
We unfortunately booked Beach house in Beachmere Luke was not honest about the condition of his property to which I quickly reported to him, he was rude and uncaring. We were near the beach but in a bad part of a suburban neighbourhood. One Air conditioned bedroom, all the rest were old fans that were loud and wonky. The blinds were terribly old and banged against the windows when the fan was on. The toilet seat was 2 sizes too small and therefore slid from left to right. The beds- I've slept on more comfortable concrete! All of the beds. The cooking utensils were putrid, unusable. There were many discrepancies in his Air post. After notifying Air after our departure they didn't care! Luke put a review up about me which was defamatory, fabricated, and so very Untrue. I advised Air we have proof and 5 guests to verify but Air won't remove his slanderous review.
Please, do not ever Ever book here, this man is dishonest, a scammer and fraudulent. I will be pressing charges. #beachmere beach house Luke is the rotten host. Avoid this place!

I wish I could give 0 stars. So appalled by my experience with Airbnb Australia. They didn't make it clear there would be extra charges for a date change and when I tried to talk to them about it they handled it SO poorly. I asked for proof and they failed to provide any. I spoke to 9 different people because I kept getting passed off or ignored and had conversations deleted before a resolution had been reached. It was 3 weeks of me having to follow up and chase answers. They called me at 2:30am and 6:30am and called me by the incorrect name. Also quite hard to understand some of them as they had thick accents. There was no sympathy and no apology for how badly they handled it and they did not offer anything to compensate for wating my time.

Be very careful booking through Airbnb. I have just been caught out where the host is actually a realestate agent and the night before our booking I was supposed to sign up to a completely different set of terms and conditions outside of Airbnb and provide my credit card details to cover any any perceived damages including $50 for a dirty BBQ!!!! And Airbnb is saying that this is ok. Terribly disappointing

This company has to be the worst one I have ever used to book accommodation. If you have any problems these ppl will do anything not to give your money back. Look at the reviews as there are thousands of negative comments on the websites everywhere.

I have had only good experiences with Air Bnb. Have not had below par accom in many years of booking with them. They have been prompt and helpful with refunds when I have had to cancel a stay. Their app is fantastic as it summarises your itinerary and accom details plus the message service is really helpful.

I've used airbnb for many years but it's becoming increasingly geared towards hosts - the most recent of which me agreeing with a host to cancel for a refund despite this not being in the terms. I cancelled, the host had someone else take my spot and airbnb then told me it's up to the host whether they honour it. They did give me some, but not the full amount and profited from more than 1.5x the revenue for those days. Having spent thousands of dollars on stays over the years I've personally had enough.

We booked an apartment is Brisbane and received a confirmation email showing the reservation had been booked. However the day before our group was due to travel we checked our account and could not see the Trip. We then called Support who claimed the reservation had been cancelled due to a billing issue.

I find this ridiculous as we were not contacted by either the Hosts or anyone at Airbnb to resolve an issue with payment or to inform us there was an issue at all.

If we had not checked on this reservation our group would have arrived in Brisbane and been stranded with no accommodation due to the complete lack of courtesy and professionalism displayed by the Hosts and Airbnb.

The person from Support was entirely unhelpful and unsympathetic to the fact that our group was now 1 day away from travelling an have been left to book new accommodation at the last minute which also means we will be paying significantly more than what we would have paid for this booking.

I stayed at an Airbnb in Albury on the labour day weekend. I put up an honest review but the part about the filthy windows was omitted. After numerous on line chats and phone calls this week, thought it was all sorted out. But no , review was still the same. It’s like Airbnb don’t want negative reviews . Windows were disgusting and the couch was very dirty. Rest of house was good. All the reviews for this place were excellent. I’m sure other guests would have supplied same information. But nothing on there. Not sure if the host can delete bad reviews.
Very disappointed in Airbnb.

Not our first negative experience with AirBNB where we have received limited to no satisfactory outcome.
Took my 83 year old Mother to visit my son and daughter-in-law on the Gold Coast for the weekend.
Booked two nights (Fri/Sat) in Surfers Paradise with host Lisa. Property was advertised as "Luxury apartment with ocean & hinterland views". We read the reviews; all reviews indicated that the host's advertisement of the property was accurate.
The only accuracy turned out to be the views.
First red flag was the challenges encountered checking-in. Had to prove to host that we had requested and been granted an earlier check-in (than 4pm).
Second red flag was the smell of the apartment; it reeked of mould. All the linen, bedding, pillows (that were usable) and towels were permeated by the smell of mould. Much of the bed linen was dirty, marked and stained - including mattress protectors.
Cockroaches in the dishwasher; months of lint built up in the clothes dryer filter. The lounge in the living room was so badly stained and marked we were reluctant to sit on it. The throw rug (used to cover the worst of the stains) and the throw cushions were dirty, pilled and damaged. We wasted our own holiday time washing/drying linen just so we could sleep between clean sheets!
Every aspect of this apartment was filthy dirty.
We communicated with the host. She offered an additional clean (during our stay) or suggested we go elsewhere (where, I ask?). We provided images evidencing our complaints. She was appreciative and offered to pursue a refund on our behalf. Not surprisingly, no refund was actioned and she ceased communication with us. We had to pursue Airbnb ourselves. Their "Resolution Centre" deemed that we were entitled to a $174.40 refund from $715.13 payment.
That's it for us - we are done with Airbnb!

I cancelled my trips to the North Island of NZ because of the problems there. Airbnb would only refund to the account that initially paid for the accommodation even though I told them that I shut the account down two months ago. They wouldn't tell me where the money financial institutions rejected goes. I am out of pocket and they don't seem to care at all.

I entrusted my property to a host and I have encountered so many problems. Air Bnb are very difficult to talk to .They have hidden policies and you never know from day to day if your property is even going to be on the platform. They are uncaring and ruthless.

We have entrusted airbnb with our money only to find they misrepresented their integrity and professionalism. They claim to provide aircover free with every booking which they say is protection for guests against listing inaccuracies- yet they forwarded our $2500 to a host who listed their property as “entire home” when it was only 3 bedrooms and a bathroom. We couldn’t stay, as we required a kitchen or at least a refrigerator (which was not provided) made all the recommended complaints and airbnb released out money $2500 to the host anyway. We were forced to pay for alternative accommodation- and that host kept our money given to her by airbnb / including the $185 cleaning fee.

Very unprofessional in their mediation of this situation and totally bias towards the host - who was a first time host and obviously I’ll informed on how to list her property.

I’m now forced to seek my own legal representation to get my money back from the unprofessional and misleading organisation that is Airbnb. When asked about aircover, the company representative said it was merely a term they used to describe their complaints process. Which in our experience is simply their customer service staff making poor judgment calls to cover their own system failures that allow money to be transferred without due process, in the event of a false and misleading listing that lead to a loss of $2500 for us.