Service was very good, delivery was prompt and updated regularly. I had to chase a few things to get the process moving but once I did i got results. The only negative is the ac unit I ordered came w... Ver más
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Consulta las opiniones de los clientes
Absolutely would not recommend this company. I was sent a faulty portable air conditioning unit. It did not come with the window installation kit as advertised in the product listing. This whole exper... Ver más
La empresa ha respondido
Delivered when promised and AC as expected. We took a chance ordering a fairly expensive unit given that we’d never heard of the company before, but we needn’t have worried. It was hard to find any po... Ver más
La empresa ha respondido
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Información de contacto
Reino Unido
- www.aircondirect.co.uk
4,0
Muy bueno
3 mil opiniones
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I’m still waiting for my refund……
I’m still waiting for my refund……. It’s been over a month l. Weeks since they picked up the unit
1 de julio de 2026
Opinión espontánea
Respuesta de Aircon Direct
Hi Zara,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Had a few payment problems with our…
Had a few payment problems with our bank but aircon direct was very helpful to sort our purchase out fab service from them
20 de julio de 2026
Respuesta de Aircon Direct
Hello,
We are delighted to hear that you found our service at Aircon Direct to be helpful in sorting out your purchase, despite the payment issues you experienced. Providing excellent customer service is our top priority, and we are pleased we could assist you effectively. If you ever need assistance with any other home appliances, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Really help my 95 Yr old mother in law
Very good service - arrived on time and has been really appreciated by my 95 year old mother in law who was sweltering in her flat.
Thanks Barney
16 de julio de 2026
Respuesta de Aircon Direct
Dear Barney,
We are delighted to hear that the air conditioning unit arrived on time and that it has been a great relief for your 95-year-old mother-in-law during the hot weather. It's wonderful to know that our product has made a positive impact.
If you ever need any more home appliances, we recommend visiting Appliances Direct for a wide range of products that might be useful for your household.
Best regards,
Ivy
Delivered before the date that was…
Delivered before the date that was estimated
Emails with delivery schedule
Everything in the package works very well
Will be ordering more from them
19 de julio de 2026
Respuesta de Aircon Direct
Hello,
We are delighted to hear that your order from Aircon Direct arrived earlier than expected and that everything in the package is working well. We aim to provide a seamless shopping experience for our customers, and we are thrilled to know that you are satisfied with your purchase.
If you ever need more appliances, we recommend visiting Appliances Direct for a wide range of products.
Thank you for choosing Aircon Direct!
Mark
Let down but unit eventually arrived
Ordered portable a/c unit on 1st July. Originally given delivery date of 10th July. Pushed back to 15th then 22nd. Now it appears that stock not coming til end of July! How? I was told on 13th by customer services that stock was being booked in. Then on 14th I was told stock was stuck in customs ?? I was also promised a follow up from customer services which never happened. Called again on 18th to be told that the supplier has now advised end of month. How? Someone obviously lied to me. What happened to 'being booked in' and 'stuck in customs' ?? I have Atrial Fibrilation and my husband has COPD both affected by heat. I'm so disappointed by the way I have been fobbed off. If I had known the real lead time I would not have wasted £800 of my husbands pension! Some companies are very quick to inflate prices and make promises they can't keep. I'm so upset about this!!
UPDATE: Having been told on 18th that a/c unit was not arriving until end of month I had an email on 21st saying it would be delivered on 22nd. I immediately called (3 30pm) to say no one would be home due to a hospital appt some distance away but was told by customer services that we'd have to wait for the delivery to fail then re-arrange. How ridiculous when I was calling the day before delivery was planned. Finally delivered today (24th). Whilst I am relieved it has arrived I am shocked at how poor the customer service is. Staff either gave poor information or lacked the ability to actually help. Just hoping it doesn't break down as I can't imagine I'll get a swift resolution.
18 de julio de 2026
Opinión espontánea
Respuesta de Aircon Direct
Hi Lorraine,
Thank you for your review.
Please accept our sincere apologies for the repeated delivery delays, the inconsistent information you received, and the poor level of customer service throughout your experience. We appreciate how disappointing this must have been.
Your feedback will be carefully reviewed internally and shared with the relevant teams to help improve both our communication and service.
Kind Regards,
Dyann
Terrible delivery service
Delivered on a different day than agreed, when I was out. There was no way to reschedule delivery. Driver left £900 item in front of the house when I was away for the weekend.
17 de julio de 2026
Respuesta de Aircon Direct
Hi Catherine,
Thank you for your review.
Please accept our sincere apologies for your delivery being made on a different day than agreed and for the item being left unattended outside your property. We understand how concerning this must have been, particularly given the value of the order, and we're sorry for the inconvenience caused.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our delivery service.
Kind Regards,
Dyann
Oh my goodness
Oh my goodness. I’ve never dealt with a company that were so bad with returns and refunds on faulty products. Sincerely, save yourself the needless stress.
18 de julio de 2026
Opinión espontánea
Respuesta de Aircon Direct
Hi David,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Amazing company
Amazing company, couldn't do enough for us. Kept up to date with the progress of the order. Would highly reccomend
18 de julio de 2026
Respuesta de Aircon Direct
Dear Valued Customer,
Thank you for your fantastic feedback! We are thrilled to hear that you had an amazing experience with us and that our team kept you well informed throughout the order process. Your recommendation means a lot to us!
If you ever need anything else, feel free to visit our sister site Laptops Direct for a wide range of tech products.
Best regards,
Mark
Delivered on day that was promised…
Delivered on day that was promised driver courteous and helpful. Aircon working fine and operates as description states
9 de julio de 2026
Respuesta de Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your Aircon was delivered on time by our courteous and helpful driver, and that it is working perfectly as described. If you ever need any more home appliances, you may want to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Absolute criminals…
I ordered a portable air conditioner as it stated in stock, I paid for next day delivery. Later that evening I received a message to state that the order has been delayed. I called the next day to be told that they only had 1 in stock but 4 people purchased it and paid so only one person can have it. I voiced my disappointment to be told that they had more coming in on Friday but they would be £200 more! Absolute criminals, just looking to rip off customers!
14 de julio de 2026
Opinión espontánea
Great Service
Delivered before specified date and helped me to completed works ontime
13 de julio de 2026
Respuesta de Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived earlier than expected and assisted you in completing your work on time. If you ever need assistance with other home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Unit arrived broken
Unit arrived broken, spent ages trying to resolve. Got a refund in the end
25 de mayo de 2026
Poorly packaged and arrived in torn…
Poorly packaged and arrived in torn part open box. The couriers DX just left a £450 package on the doorstep with no notifications and didn’t knock on the door. Also the was basically no available tracking and an eight hour delivery window so we waited in all day to find it on the doorstep when we took the bins out.
16 de julio de 2026
Respuesta de Aircon Direct
Hi Nigel,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with the packaging and delivery of your order. We're sorry that your item arrived in damaged packaging and was left on your doorstep without notification or a knock at the door, despite the lengthy delivery window.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Thanks for the Samsung next day delivery
Thanks, Aircon Direct, needed 3 units very badly and you came up with the goods, very impressive, delivered next day
16 de julio de 2026
Respuesta de Aircon Direct
Hello,
We are thrilled to hear that you found our service impressive and that we were able to deliver your 3 units promptly. Your satisfaction is our top priority, and we are delighted that we could meet your needs. Should you require any more cooling solutions in the future, feel free to visit our website.
Best regards,
Lee
Unprofessional Support & Serve Delays - find alternatives
I rarely write Trustpilot reviews, but my recent experience with Aircon Direct UK warrants sharing this information for other consumers. I placed an order expecting standard delivery fulfillment, but instead faced a delay of over two weeks. When I contacted the company regarding the status of the shipment, I was informed that the items were entirely out of stock, despite the order having been processed.
Furthermore, the customer service interaction was highly unprofessional. The phone support staff became defensive and argumentative, refusing to provide refunds, demonstrating a clear lack of training in professional communication and conflict resolution. Would strongly avoid at all costs.
8 de julio de 2026
Opinión espontánea
Respuesta de Aircon Direct
Hi James,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A Rip-Off Customer Service Experience
I confirmed that the air conditioner was in stock before placing my order. During checkout, I chose to use my own installer, but the website rejected their certification number and instructed me to pay first, saying customer services would contact me afterwards.
I called to get confirmation before paying, but instead I was repeatedly transferred between departments without receiving a clear answer. As a result, I lost confidence in the company and decided not to proceed with the purchase.
To make matters worse, I later discovered that the phone calls had cost me over £40. The whole experience was extremely frustrating and unacceptable.
30 de junio de 2026
Opinión espontánea
Respuesta de Aircon Direct
Hi Tanya,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Respuesta de Aircon Direct
Thank you for your wonderful feedback! We are delighted to hear that you love your purchase from Aircon Direct. If you ever need more home appliances, do check out Appliances Direct for a wide range of products.
Take care!
Lee
Swift Delivery
Delivered the humidifier swiftly and well packaged. It was in very good condition for a reconditioned item.
27 de junio de 2026
Respuesta de Aircon Direct
Hello,
We are delighted to hear that your humidifier was delivered swiftly and well packaged. We take pride in providing quality reconditioned items, and we're pleased to hear that it arrived in very good condition. If you ever need any more appliances, do visit Laptops Direct for a wide range of options.
Best regards,
Lee
Will be needed a lot more
After the first heat wave, as an elderly couple, we needed to do something to cope with repeated heat exhaustion and sleepless nights.
As the climate is expected to get worse, it was time to do something about it.
We selected a high capacity air conditioning unit from the range this Company offers.
It was delivered on time, well packaged, and with a clear User Manual.
Being on castor wheels we can locate it in any room of our bungalow.
We find that we can keep our lounge, really cool and if we open it up to the short hallway and keep one bedroom door open, it makes both rooms more comfortable.
We are very pleased with it and consider it a good investment for the future.
11 de julio de 2026
Respuesta de Aircon Direct
Dear Customer,
Thank you so much for sharing your experience with us. We are delighted to hear that the high-capacity air conditioning unit you selected from our range has been a valuable solution for coping with the heatwaves. It's great to know that the delivery was prompt, the packaging was secure, and the user manual was helpful.
It's wonderful to hear that the air conditioning unit's portability with castor wheels allows you to move it around your bungalow effortlessly. We're thrilled that it has helped in keeping your lounge cool and making other rooms more comfortable by strategically opening doors.
We truly appreciate your kind words and are pleased that you see it as a good investment for the future. If you ever need any more cooling solutions or home appliances, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Ivy
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