Horrible experience!
I bought a car from this company in August 2021. They assured me that the car had undergone a service and that all checks had been completed prior to me buying it. They offered a 3 month warranty (supposedly covering the engine and gearbox only). Within weeks of having purchased the car, I was having issues with it. I awoke one morning to find car had reversed against bins in my drive way. I know the handbrake was pulled, and when I called the company to have the handbrake checked their response was "the brake must not have been pulled properly". As someone who has had almost 20 years of driving experience and also worked with a mechanic for a time, I could not accept this. When I arrived at the garage (Tyre stop site-cast industrial estate) they advised: "put the car in gear when it's parked on a hill" as though this was a solution to the handbrake problem. The fact is that a serious incident was avoided and it was luck that nobody was injured when the car reversed while parked. Only weeks later, the alternator in the car stopped charging the battery. I noticed this and immediately messaged the company about the issue, when I got no response I drove to the garage which deals with the company the next morning. I was told by one of the staff that it may just be the battery in the key fob, which I almost laughed at. After checking it out, they confirmed that the alternator needed to be replaced/reconditioned and I was to leave it with them. I was provided with a courtesy car (which I didn't request) until my own was ready. The company then advised that the alternator was not covered under the warranty, which I completely disputed. The company eventually paid the cost of the reconditioned alternator but only through argument. I had to spend money on diesel for the courtesy car that I only used a fraction of, and more to the point I missed a vital appointment spending time at the garage waiting... They simply ignored my request for a further warranty and service to be done on the car to rule out any further issues (the handbrake) Additionally when I valued the car at two other garages I found that Airport road car sales had sold the car at an inflated price. If I could give zero stars here I would.
3 de noviembre de 2021
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