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I have used this company twice so far and I have to say communication was great and after placing the order the goods came next day to my doorstep . I would definitely recommend that company and I will use it again.
Went above and beyond to source a ladder for me that I struggled to find elsewhere when I asked. The price too was very good especially when shipping to my remote location was considered. The customer service I received was excellent and they were attentive and kept me informed the whole time. Will definitely be using again.
Respuesta de Aldeagroupuk
Thank you so much for your kind words Andrew, we really appreciate you taking the time to share your experience.
We’re delighted we could help you source the ladder and make the shipping work to your remote location at a good price. Keeping you informed throughout is important to us, so it’s great to hear that made a difference.
We truly value your support and look forward to helping you again in the future.
Team Aldea
Had a small issue with a product purchased . Communication was excellent and advice offered the same. Thanks for the help and would deal with this company again without doubt. Excellent delivery
Respuesta de Aldeagroupuk
Thank you so much for taking the time to share your feedback. We’re delighted to hear that our communication and advice helped resolve the issue quickly. At Aldea Group, we take great pride in delivering excellent service and reliable delivery, so it’s wonderful to know this came through in your experience. We truly appreciate your support and look forward to working with you again.
Excellent prices and really attentive customer care. Couldn't fault them.
Respuesta de Aldeagroupuk
Thank you for your kind words. We’re delighted to hear you were happy with both our pricing and the level of customer care you received. Providing attentive service and great value is something we take real pride in, so your feedback means a lot to the whole team. We really appreciate your support.
I recently placed an online order for a set of Kraus combination ladders from Aldea Group UK. They had the best price I could find with free delivery (within 1 to 3 working days). Unfortunately this item was delivered by DX Freight. I got a text from DX Freight telling me my item would be delivered next day between 08:00 and 18:00. Waited in all day but no delivery and no text to explain what was happening. Next day they sent another text to say delivery would take place between 07:00 and 12:00 that same day. By 14:30 I began to wonder what was happening and decided to check outside my home. Lo and behold, there was a set of ladders lying against the side wall. I could see immediately that 3 rungs were damaged and that seemed the obvious reason why my doorbell was not rung, so I could not examine the item and sign the delivery note (as I was told to do by Aldea).
Eventually managed to get through to Marc via live webchat on the Aldea website. Despite problems my end in getting pictures of the damage, Marc was extremely helpful even to emailing me at 19:49 and 21:20 that same night to assure me a replacement would be sent next day. Sure enough, DX delivered new ladders and took away the damaged ones. Pity about the very poor handling of the original item but that was not the fault of Aldea. I have been extremely impressed by the very quick response to my complaint and the efficient way it has been dealt with. Top marks for Customer Service. I would have no hesitation in using Aldea group again! Thank you.
Respuesta de Aldeagroupuk
Thank you very much for taking the time to share such detailed feedback. While we’re sorry for the inconvenience caused by the delivery handling, we’re really pleased to hear that Marc was able to support you quickly and effectively to put things right.
At Aldea Group, we take customer service seriously, especially when things don’t go to plan, and it’s great to know our response and communication made a positive difference. We’ll also be sure to pass your kind words on to Marc and the wider team.
Thank you again for your understanding and for choosing Aldea Group — we truly appreciate your support and look forward to working with you again.
Excellent
As we remodel Cree manors work station to be our main brown play area. This colouring flooring allows the camera to show up all good bits also easy to clean
105-505 X 25
Respuesta de Aldeagroupuk
Thank you for your excellent feedback. We’re delighted to hear that the flooring has worked so well for your remodel at Cree Manors and that it performs effectively on camera while also being easy to clean. It’s great to know the product is supporting both functionality and presentation in your space. We really appreciate you choosing Aldea and taking the time to share your experience.
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