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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered 26/11, email 27/11 saying dispatched. Waited a week contacted them, it can take up to 8 working days. Contacted after 10 working days, you obviously have not sent it. No, we'll give you your m... Ver más

Valorada con 1 estrellas sobre 5

I order prints (Posters) for delivery Christmas and they have not arrived after a month. Customer services ask me to contact via the website and yet no reply as the parcel lost on the delivery.... Ver más

Valorada con 5 estrellas sobre 5

Hello, we are sorry that ALDI. ie are stopping the printing of photos. We have had a great few years getting prints of such high quality and fabulous prices. Even having to wate a week or more for... Ver más

Valorada con 1 estrellas sobre 5

Called customer services three times to find out what happened to my order - same response about getting back to me 'within 48 hours' - still nothing. Courier service refused to deliver my parcel, t... Ver más

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2,2

Malo

TrustScore: 2 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

Todas las opiniones

(111)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

good photos-fast delivery

nice photos. I ordered 300+ photos on 29/12 and I received them on 08/01. Very quick printing and postage with e-mail and order number, so I could check where is my order. I received them with courier, not by post. Good price also! I recommend it!

8 de enero de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use this service

I ordered 49 6x4 photos none of which have arrived in the correct size but an assortment of sizes. Quality also very poor on some. I will not be using this service again, a waste of money I need to reprint all photos. Delivery was also extremely slow.

29 de diciembre de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Slow....

I've always used Aldiphotos in Germany - nothing to complain there. But here, in the UK: AWFUL! Ordered some cards for Christmas on 10th December.... and the cards haven't arrived yet!
According to the order confirmation the parcel should have been ready for shipment on 14th.
I am really annoyed. Obviously the package is shipped with 13ten - got an email with tracking information on 18th. But no updated tracking information since then - so where is my parcel?!?
I won't use this service again.

21 de diciembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sadly I agree with all the other …

Sadly I agree with all the other reviewers...
A few years ago Aldi were great. They would print the photos almost as soon as you uploaded them and then they were dispatched straight away. You could expect them in 5 days or less.

Now, I ordered on the 8th December and they still haven't arrived. Apparently the very helpful customer service man said that it was to do with customs and they can't get them through as soon as they used to. The photos entered the country ten days ago and still not here. My custom is important to them (!!) so if they haven't arrived by 22nd December they'll look into it for me. Not much use since they were going to go in the Christmas cards. Wish I'd read other reviews sooner and gone somewhere else. If the service is this terrible now, wait til we're no longer in the EU.

20 de diciembre de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

6 or 7 years ago this service was very …

6 or 7 years ago this service was very good. The photos were normally delivered 3 or 4 days after the order was uploaded, but now you have to wait about 15 days for the delivery, and I don't think the quality is quite as good as it once was. The prices are still far cheaper than the others, so if you want a lot of prints (especially the 12" x 8" size) it's very cheap, so if you're not in a hurry, it might still be worth trying.

4 de noviembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cheap but SLOOOOOOOOOOOOOOOOOOOOOW

Uploaded 8 days ago, dispatched 5 days ago, no sign of my photos.Dreadful. Will not be using again

EDIT

So my parcel arrived. The deliverer was YODEL, apparently been hanging on the my parcel for several days, until they had other parcels in same area. Absolutely disgusting. AVOID any company who use Yodel

4 de noviembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was a bit sceptical about using Aldi …

I was a bit sceptical about using Aldi for photos as the reviews are so bad but I thought I would give them a go as they were A LOT cheaper than the rest out there (cost me 12 pounds instead of about 40).

The interface is fine, the site is dated but its easy to upload photos and choose your photo size.

Delivery took about a week ... maybe just over, which is fine, I wasn't expecting next day delivery.

Quality of the photos were amazing, I uploaded images between 5mb and 15mb for 12 by 16 inch photos.

Would use them again and recommend others to give them a go.

31 de octubre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use them!

I have been using them for 2 years and they used to be amazing an reliable but my last 2 orders I have had a nightmare, one wasn't dispatched for over a week and then never arrived and I have been back and forth contacting customer services etc to get my money back and the other order was not dispatched for over a week again and the photos were different sizes and too forever to come (they used to use Royal Mail and now use some obscure delivery company). Such a shame as I used them for everything for the last 2 years and gave them a second chance after one bad order but no more now.

4 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service with excellent quality

Very good service with excellent quality - much easier to use than Photobox and better quality. First order was a bit slow in arriving after the initial despatch notification but customer service were helpful in explaining.

26 de septiembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Called customer support countless times …

Called customer support countless times after they repeatedly sent me someone else's photos. Mine remain lost. I bought well over 300 prints of my family (including my young children) and Aldi blamed the delivery service and said they have no control. The only reason I got a refund was because I paid via PayPal and opened a dispute.
Customer support was thoroughly useless and unhelpful. Courier delivered wrong order one day and I immediately handed it back to him. He claimed not to be able to find my order and didn't seem bothered that someone else's order with a different address for the other end of the UK was in my hands. I refused to sign and handed it back to him. He redelivered it five days later while I was out. I say redelivered but it was unceremoniously dumped outside my front door in full view of the street. This time though, my address had been stuck over the real recipient's address. Still NOT my order!
They claimed my order had subsequently been deleted as threw weeks had passed and so they couldn't offer a reprint. Through Facebook, I contacted the intended recipient of the wrong photo I had been sent and she had been promised a reprint. She had not received my photos in error, though Aldi tried lying by saying she did.
Disgusting, unprofessional service. Avoid at all costs or use at your peril.

4 de septiembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very unhappy customer.....very poor service.......AVOID!!!!!!

I ordered 115 photos, all 7"x 5". Most of them were 6.5"x7" and some were square! 4 were duplicated so I have no idea which ones were not printed from my order. The e-mail address on the invoice doesn't exist so I called the phone number. It took over 10 minutes to be connected to someone, who said I would be contacted by e-mail in a couple of days. I wasn't.....but an e-mail came through advising of a partial refund!!!! I am NOT happy. It may make the photos I have a bit cheaper, but they are still the wrong size for the frames and albums that I have bought for them. Seriously not impressed at all. Will never use them again, and would advise people to avoid them at all costs!!!

1 de septiembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Small photos. Missing 100+ photos. Terrible customer service

I was missing over 100 photos and had duicates 95+ I phoned the helpline and they said they'd get back to me. I was sent an email where they asked me to check I hadn't made a mistake. Unfriendly email insinuating the error was my fault. I explained how this was impossible and they emailed back to confirm. They never apologise for blaming me! And offered a "30% goodwill gesture" as though I'd still have to pay full price after not recieving my full order. DO NOT BUY from them. My photos were not 6x4 and did not fit in a standard frame. One was too big the other 400+ too small. I explained this and never recieved any apology. It took 3 days with no response and I was sent a refund through paypal. Terrible service not friendly or understanding. I was calm and friendly in my emails but there was no apologies. 5 days to resolve the issue.

4 de agosto de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not risk using Aldi if you want your …

Do not risk using Aldi if you want your prints by a particular date. Awful service. Delays in every part of production and delivery. Terrible and uncaring customer service who avoided any proper recompense other than a refund and a voucher for £10 for future orders (as if I would....).
No additional recompense offered in response to my request for compensation for having to go elsewhere for (more expensive) prints as theirs did not arrive in time for my event despite an email from Aldi stating that dispatch would be on time.
So very very disappointed with this service.

13 de julio de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never again! Complete waste of time!

I wanted some photos printed of my children and saw a promotion for free delivery on a banner in my local ALDI store. The process of uploading photos was easy to follow and I spent time cropping my images. I ordered 6 6x4 prints. The discount code I applied didn't take the delivery charge off but as it was cheap and I really wanted the prints I went ahead with the order anyway. The prints have arrived this morning and they have been sent in 3 different sizes! Some have been printed in panoramic format and others cut smaller than 6x4! What a complete waste of time! The prints won't fit into the frame I have bought. I've never came across this problem before with any other photo printing company. I wish I'd read the reviews before I wasted my time.

24 de junio de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Awful, prints came and none were 6x4 as requested. All smaller and different sizes so won't fit in the photo frames I had ordered them for. Tried to call customer services to complain but after being on hold for 40mins gave up! Absolutely shocking company would definitely not use again.

4 de mayo de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad experience - not recommended

I can share the same feedback of previous reviews on this page: uploaded my photos online and there were no error messages or details that I had made any mistakes. When the photos finally arrived, they had been printed in different formats - none of them matching what I had ordered and paid for.

According to Aldi's customer service, this was my fault as I was supposed to crop the images beforehand. Their response: "Other providers may use a different printing process where the amount of pixels are reduced to get the size, but we do not do this and we instead keep the pixels and edit the size to do print this with the best quality possible."

So basically you place an order for a specific format(s) and they will deliver whichever they think it's best.

Complete waste of time and money!

16 de marzo de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use this company

1st time ordered photos from aldi. Took me awhile to download. No detail that I made any errors.
When photos came they were varies sizes. I had ordered 7x5 and 6x4 and 1 10x8 they were not sizes I ordered .
10x8 was 8x8 I had a frame for the size I ordered which was to be a gift. I emailed my number to try resolve this after I had spoken on phone. No one rang back .
I was informed that I could get 50%discount on next order . I did not want this
I was upset my photos were ruined and I had wasted a lot of time downloading them etc.
Stephanie did not care.
It is a matter of principle. I have used many other companies no problem. Stephanie stated the photos were wrong aspect and pixels etc. Yet the photos were from same camera or mobile.
Eventually Stephanie agreed to send prepaid package to return photos and get refund after I informed her that I would go to CAB. I had wasted so much time and didn't wish to waste further time downloading them all again. I have no option but to keep the unsuitable photos. The service is terrible. I was informed that the photos are processed in Sweden.

1 de marzo de 2017
Opinión espontánea

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