I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver más
La empresa ha respondido
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver más
La empresa ha respondido
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver más
La empresa ha respondido
Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! On... Ver más
La empresa ha respondido
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 25% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy app to order from quick delivery and wide range and flavours of products hy
Dissapointed with this order. One item was missing from the package, despite being included in my purchase. I’ve contacted customer service and hope this issue will be resolved quickly.
Ive been buying from this company for years, but in the past 4 mths or so they have become very unreliable, orders not arriving and having to contact them myself , no communication from them , just recently I put an order in and waited almost a week and received nothing , I emailed and thry said they had problems with supplier, thrn offered a refund, which now ive waited 8 days !! Emailed thrm a number of times with no reply. I definitely won't be using thrm again
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond.
My order was incomplete at first I ordered 4 vapes and only 3 arrived. But they included a leaflet explaining the missing item would be delivered separately, and a few days later it arrived exactly as promised.
Very reliable company, I must say. Great customer service and communication throughout 👍

Respuesta de Alectrofag
Absolutely a joke of a company. Order come pod for my vape paid for delivery 1-2days and am still waiting 4 days later. Not getting a reply from the company either. Absolutely joke.
It started off well, but this has been a very disappointing experience.
I placed an order and was later contacted by the company offering a refund or an alternative. I chose an alternative and specifically asked that certain flavours not be sent. Despite this, I received flavours I explicitly said I didn’t want, along with vape liquid that I don’t even use.
After several emails back and forth, I was told I’d be sent a return label so the incorrect items could be sent back. Since then — complete silence.
What makes this worse is that I’ve spent a lot of money with this company in the past, so I expected far better customer service. Mistakes happen, but being ignored after acknowledging the issue is unacceptable.
Very disappointed, and it’s made me rethink ordering again.
Placed a large order for 20 bottles of liquid, Wrong items sent. Have sent multiple emails to the address listed on their website but received no reply
very bad company, selling fake products, and refuse to refund when questioned about the products. They do everything possible to get away with refunding when called out on the product quality. Be very careful buying from this company, and make sure you check the date.
I absolutely love this company, soo much choice, & great value for money. Ive just given 2 friends there website.
Promt delivery too 👍🏼
Highly recommend 🤩

Respuesta de Alectrofag
Never had a problem with past orders, but last one missing 2 items,got in touch and answer was add them to next order, asked them to send out but now no response to email!!!
Now 12 days and items still not received!!

Respuesta de Alectrofag
First class service and first class product....l know where l will buying from next time. Thank you......
This is one of the best company’s out there for Vapes etc. Great prices and fantastic delivery and the customer service is fantastic, Colin.

Respuesta de Alectrofag
Thank you for my order. Just the job and very quick delivery to. Many thanks all.

Respuesta de Alectrofag
Alectrofag actually have my favourite vape flavour that I have been unable to find for a couple of months, cheaper price too, quick delivery and great offers, have recommended to my sister.

Respuesta de Alectrofag
First time buyer and all good, and no fuss, as it should be. Keep it up!

Respuesta de Alectrofag
Always order, Shop. It’s absolutely amazing xx always get a confirmation I’ll always on time always tracked fully to my door

Respuesta de Alectrofag
Great staff, great knowledge, great service all round

Respuesta de Alectrofag
The was the second time of ordering from this company and what a super speedy delivery product JNR P4 stellarc
It’s fantastic value for money at £19.99 the box was full
Happy days
I’m impressed shall make this a my new website so Thank you so much

Respuesta de Alectrofag
The company has got different deals with disposable vapes and lots of different flavours that I wanted to try

Respuesta de Alectrofag
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.