Alectrofag Opiniones 

2929
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! On... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vaporizadores
  2. Tienda de cigarrillos electrónicos

Escrito por la empresa

Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(2929)

37 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Dissapointed with this order

Dissapointed with this order. One item was missing from the package, despite being included in my purchase. I’ve contacted customer service and hope this issue will be resolved quickly.

10 de junio de 2026
Valorada con 1 estrellas sobre 5

Ive been buying from this company for…

Ive been buying from this company for years, but in the past 4 mths or so they have become very unreliable, orders not arriving and having to contact them myself , no communication from them , just recently I put an order in and waited almost a week and received nothing , I emailed and thry said they had problems with supplier, thrn offered a refund, which now ive waited 8 days !! Emailed thrm a number of times with no reply. I definitely won't be using thrm again

16 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable company with excellent customer service

I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond.
My order was incomplete at first I ordered 4 vapes and only 3 arrived. But they included a leaflet explaining the missing item would be delivered separately, and a few days later it arrived exactly as promised.
Very reliable company, I must say. Great customer service and communication throughout 👍

11 de mayo de 2026
Opinión espontánea
Logotipo de Alectrofag

Respuesta de Alectrofag

Hi there,

Thank you for your lovely review and for continuing to choose Alectrofag. We’re really pleased to hear your orders have been consistently reliable, and that our communication helped reassure you while the missing item was delivered separately as promised. Your kind words about our customer service mean a lot to us.

Kind Regards,
Alectrofag Team

Valorada con 1 estrellas sobre 5

It started off well

It started off well, but this has been a very disappointing experience.

I placed an order and was later contacted by the company offering a refund or an alternative. I chose an alternative and specifically asked that certain flavours not be sent. Despite this, I received flavours I explicitly said I didn’t want, along with vape liquid that I don’t even use.

After several emails back and forth, I was told I’d be sent a return label so the incorrect items could be sent back. Since then — complete silence.

What makes this worse is that I’ve spent a lot of money with this company in the past, so I expected far better customer service. Mistakes happen, but being ignored after acknowledging the issue is unacceptable.

Very disappointed, and it’s made me rethink ordering again.

5 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

Placed a large order for 20 bottles of liquid, Wrong items sent. Have sent multiple emails to the address listed on their website but received no reply

12 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

very bad company

very bad company, selling fake products, and refuse to refund when questioned about the products. They do everything possible to get away with refunding when called out on the product quality. Be very careful buying from this company, and make sure you check the date.

31 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely love this company

I absolutely love this company, soo much choice, & great value for money. Ive just given 2 friends there website.
Promt delivery too 👍🏼
Highly recommend 🤩

18 de diciembre de 2025
Opinión espontánea
Logotipo de Alectrofag

Respuesta de Alectrofag

Thank you so much for your amazing review! 🤩

We’re absolutely thrilled to hear that you love our company, our range of products, and the value we offer. It really means a lot to us that you’ve also recommended our website to your friends that kind of support is truly appreciated 💙

We’re glad your delivery was prompt and that you had a great experience overall. Thank you again for your kind words and recommendation, and we look forward to serving you again soon! 👍🏼✨

Valorada con 1 estrellas sobre 5

Missing items

Never had a problem with past orders, but last one missing 2 items,got in touch and answer was add them to next order, asked them to send out but now no response to email!!!
Now 12 days and items still not received!!

1 de diciembre de 2025
Opinión espontánea
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Respuesta de Alectrofag

Hi there,

We’re truly sorry to hear about the inconvenience you experienced with your recent order. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused.

To help us resolve this for you as quickly as possible, kindly reach out to us at Support@Alectrofag.co.uk
so we can look into your missing items and assist you right away.

Thank you for bringing this to our attention we’re here to make it right. 💛

Valorada con 5 estrellas sobre 5

Best Vape company bar none

This is one of the best company’s out there for Vapes etc. Great prices and fantastic delivery and the customer service is fantastic, Colin.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Alectrofag

Hi Colin,

Thank you so much for the fantastic 5-star review! We’re really glad to hear that you’re happy with our prices, delivery, and customer service. Feedback like yours truly means a lot to the whole team.

We appreciate your support and look forward to serving you again soon!

Best regards,
Team Alectrofag

Valorada con 5 estrellas sobre 5

Pods

Thank you for my order. Just the job and very quick delivery to. Many thanks all.

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Alectrofag

Hi Alan,

Thank you so much for your wonderful 5-star review!

We're really glad to hear that your order was just what you needed and that it arrived quickly. We truly appreciate your support — many thanks from our whole team!

Best Regards,
Team Alectrofag

Valorada con 5 estrellas sobre 5

Alectrofag actually have my favourite…

Alectrofag actually have my favourite vape flavour that I have been unable to find for a couple of months, cheaper price too, quick delivery and great offers, have recommended to my sister.

5 de noviembre de 2025
Opinión espontánea
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Respuesta de Alectrofag

Hi Tracey,

Thank you so much for your wonderful review! We’re delighted to hear that you found your favourite vape flavour with us — and at a better price too! 😊

We really appreciate your kind words and the recommendation to your sister. It means a lot to us.

Thanks again for choosing Alectrofag, and we look forward to serving you both again soon!

Kind regards,
The Alectrofag Team

Valorada con 4 estrellas sobre 5

First time buyer and all good

First time buyer and all good, and no fuss, as it should be. Keep it up!

27 de octubre de 2025
Opinión espontánea
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Respuesta de Alectrofag

Hi Steve Renshall,

Thank you so much for your 4-star review! 🌟

We’re really glad to hear your first experience with us was smooth and hassle-free — just the way it should be! We appreciate your feedback and look forward to welcoming you back again soon.

Best regards,
Team Alectrofag

Valorada con 5 estrellas sobre 5

Vapes

Always order, Shop. It’s absolutely amazing xx always get a confirmation I’ll always on time always tracked fully to my door

27 de octubre de 2025
Opinión espontánea
Logotipo de Alectrofag

Respuesta de Alectrofag

Hi Caz Winyard,

Thank you so much for your wonderful review!

We’re delighted to hear that you’re happy with our service and that your orders always arrive on time and fully tracked. Your continued support truly means a lot to us — we look forward to serving you again soon! 🌟

Warm regards,
Team Alectrofag

Valorada con 5 estrellas sobre 5

Great staff

Great staff, great knowledge, great service all round

21 de octubre de 2025
Opinión espontánea
Logotipo de Alectrofag

Respuesta de Alectrofag

Hi Macstump,

Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you were happy with our staff, knowledge, and overall service — it truly means a lot to the whole team.

We really appreciate your support and look forward to serving you again soon!

Best regards,
The Alectrofag Team

Valorada con 5 estrellas sobre 5

The was the second time of ordering…

The was the second time of ordering from this company and what a super speedy delivery product JNR P4 stellarc
It’s fantastic value for money at £19.99 the box was full
Happy days
I’m impressed shall make this a my new website so Thank you so much

20 de octubre de 2025
Opinión espontánea
Logotipo de Alectrofag

Respuesta de Alectrofag

Hi Debbie,

Thank you so much for your fantastic review! 🌟

We’re thrilled to hear your second order went just as smoothly and that you're loving the JNR P4 Stellarc — it really is great value for money! We're so glad the speedy delivery and product quality impressed you.

It means a lot to know you'll be making us your go-to website. Thank you again for your support — we look forward to serving you again soon!

Best regards,
The Alectrofag Team

Valorada con 5 estrellas sobre 5

The company has got different deals…

The company has got different deals with disposable vapes and lots of different flavours that I wanted to try

20 de octubre de 2025
Opinión espontánea
Logotipo de Alectrofag

Respuesta de Alectrofag

Hi Donna Louise Kelly,

Thank you so much for your 5-star review! 🌟
We’re delighted to hear you’re enjoying our range of disposable vapes and flavour options. It’s great to know you’ve found plenty of new flavours to try — we’re always adding more to keep things exciting!

We really appreciate your support and look forward to serving you again soon.

Best regards,
The Alectrofag Team

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