Alternative Footwear Opiniones 

232
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was already happy because I got to get some discounted Demonia's but the customer service was friendly, shipping was fast and my boots were perfect. I did have to return a pair because they didn't... Ver más

Valorada con 5 estrellas sobre 5

Quicker than expected delivery and constant communication about where my order was at. Daughter loved the boots bought for her and cheaper than on the Demonia site

Valorada con 5 estrellas sobre 5

Top service as always. Kept well informed of status of order. Great prices. Well designed web site. Will be ordering again.

Valorada con 5 estrellas sobre 5

I got a great pair of heels on offer, the delivery was super quick and included in the price which was a big plus. The email info I recieved once I order and delivery updates were also really use... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

The Alternative Footwear company, founded in 2001 almost two decades ago, bringing the young new up and coming brands like Pleaser shoes, Demonia, Ellie shoes and many more to the UK and Europe paving the way for many others to follow in our footsteps. Now recognised as the shining light for alternative shoes, The Alternative Footwear company continues to bring a vast range of sexy shoes, gothic and alternative footwear. Today, AF leads the market in bringing not only Pleaser USA and Demonia boots to our ever growning footwear lovers door, but many new exciting ranges.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

232 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(232)

30 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fast service

My latest purchase was in a BlackFriday sale. This company didn't disappoint again, the delivery was very fast and the boots arrived in top condition. I would definitely recommend buying from here. I've never had to return, so make sure you check your shoe size and you won't be disappointed.

28 de noviembre de 2025
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Respuesta de Alternative Footwear

We really appreciate your kind review about your Electra 3028 boots! It's great to know you were happy with the fast shipping and the excellent condition of the boots. Thanks for recommending us! 💜🤗

Valorada con 5 estrellas sobre 5

Gorgeous sandals

Gorgeous sandals. Fit perfectly and really comfortable.

24 de noviembre de 2025
Logotipo de Alternative Footwear

Respuesta de Alternative Footwear

We appreciate your feedback! It's great to know that you found the Dolly 09 sandals to be beautiful, fit perfectly, and are really comfortable. 💜🥰

Valorada con 5 estrellas sobre 5

New boots

The postage for these items was fast and the items came as requested. Unfortunately after wearing them for an hour the heel tips became damaged. I contacted the company and they discussed what options were available to me. Very satisfied with the overall outcome amd the boots are really comfortable. I will definitely recommend them to others

28 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Boots arrived they were amazing but…

Boots arrived they were amazing but just a little too small for me. Customer services were amazing and helped straight away for me to return for refund.

Very pleased with overall process very quick and helpful ☺️

Thanks

28 de septiembre de 2025
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Respuesta de Alternative Footwear

We appreciate your review! It's unfortunate that the boots were too small, but we're pleased to know that our customer service was of assistance. We're always here to help! 💜

Valorada con 5 estrellas sobre 5

Great store!

Great company! First time ordering and had awesome shopping experience. Customer service is very responsive and helpful! The shipping was quick and the shoes are lovely :) I will definitely come back and buy more shoes in the future. Thank you x

10 de septiembre de 2025
Opinión espontánea
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Respuesta de Alternative Footwear

Thanks a ton for your review! We're so happy to hear that you found our customer service to be very responsive and helpful! The shipping was quick, and the shoes are lovely! :)
We can't wait to see you again soon 💋

Valorada con 5 estrellas sobre 5

my shoes were in perfect condition and…

my shoes were in perfect condition and arrived faster than anticipated!

27 de agosto de 2025
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Respuesta de Alternative Footwear

We really appreciate your kind words! It's fantastic to hear that your shoes were in perfect condition and arrived sooner than you thought! 💜

Valorada con 5 estrellas sobre 5

Awesome Service

Ordered two pairs of Demonia shoes, I'm super happy with the service and delivery. It was really quick!

4 de septiembre de 2025
Opinión espontánea
Logotipo de Alternative Footwear

Respuesta de Alternative Footwear

Thanks a lot for leaving your review! We are so delighted to learn that you are really happy with the service and delivery, and that it was super quick! 💜

Valorada con 5 estrellas sobre 5

Speedy delivery great quality

Speedy delivery, shoes fit perfectly so happy with them

25 de agosto de 2025
Logotipo de Alternative Footwear

Respuesta de Alternative Footwear

Big thanks for sharing your thoughts in a review! We really appreciate it, and we look forward to seeing you again soon!

Valorada con 5 estrellas sobre 5

Fast delivery

Speedy delivery and great communication

10 de agosto de 2025
Logotipo de Alternative Footwear

Respuesta de Alternative Footwear

We really appreciate you taking the time to write a review! Thank you, and we hope to see you back again soon!

Valorada con 5 estrellas sobre 5

Excellent service and product

Excellent service and product

6 de agosto de 2025
Logotipo de Alternative Footwear

Respuesta de Alternative Footwear

Thanks for your review! We really value it and hope to welcome you back again soon!

Valorada con 1 estrellas sobre 5

Don’t recommend

Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called and left 10 messages.

Never again.

4 de julio de 2025
Opinión espontánea
Logotipo de Alternative Footwear

Respuesta de Alternative Footwear

Hello Julia,

Thank you for taking the time to share your review; we truly value all feedback as it helps us enhance our services. Regarding your order, it was placed on Saturday, August 2nd at 00:20, with an expected delivery window between Tuesday, August 5th and Wednesday, August 6th. We have responded to your messages and discovered that the reason you did not receive any emails was due to an error when you entered your email address.

The calls you made were not answered because they were made over the weekend, and before we opened on Monday.

Your order was shipped on the earliest possible date, which was Monday, August 4th, and it was delivered to you on Tuesday.

We first received a message from you on Tuesday at 11:47, and we replied at 11:53.

We apologize for any disappointment you may feel, but we are uncertain about what more we could have done for you.

Valorada con 5 estrellas sobre 5

The BEST place to go for footwear

Amazing website that's very user friendly. I was able to locate the boots that I've been trying to find within seconds of searching on the store. Ordering was very quick and simple, with Alternative Footwear maintaining contact throughout the delivery process and giving tracked delivery as standard. Would highly recommend

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I have used Alternative Footwear multiple times and they have always provided great products with speedy delivery and some really competitive prices!

9 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent boots

Excellent boots, really good quality and worth the money. Packaged really well, speedy service! Recommend highly!

6 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great shop

Great shop, never had any problems with them. I bought good few pairs of boots & shoes from them in last 8 years.
Also when once the boots were faulty, I got quick response and full refund. The shop I can trust and will come back again :)

3 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered heels from them via Clearpay…

Ordered heels from them via Clearpay they were delivered whilst I was away & left outside my house. By the time I came home the package wasn’t outside anymore.
I contacted them to let them know.
Apparently they’ve contacted Royal Mail & even though I’ve asked for a refund which as a customer I’m legally allowed to have & they refused it & still taking my money via Clearpay knowingly
I’m paying for heels I’ve not received.
Regardless whether it’s royal mails fault
legally these companies should be covered for incidents like this & refund the customer as the customer is always right, especially in my case. Also the fact it happened within 2wks of the order & they’re refusing to refund me after knowing I’ve not received the shoes is theft. So personally I’d say stay away from these thieves & order your heels from others as there’s loads around! And companies who when you don’t get your order for whatever reason they won’t actually steal from you & keep taking your money knowing you’ve not got
What you actually paid for! Cheers👍🏼

28 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good at everything they do

The level of customer support was very good and prompt and the query resolved quicky. The items I received very good quality. The delivery service was good with no issues via Parcelforce.

16 de agosto de 2024
Opinión espontánea

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