AM Home Delivery & Trucking Co Opiniones 

Purchased a washer and dryer on August 8 (Paid $200 for shipping as it was convenient for us). It has been in the regional terminal since August 24 (when I spoke to a representative who stated they had the washer but couldn't find the dryer). They show on my order status that they received it on August 31 (a week later than actual fact). It is September 10 and it still has not been delivered to me.

Every time I talk to someone there I ask their name. When I call back - they have a "directory by name" option for an extension. The directory does not have a listing for any of the persons I have spoken with.

And promises to return calls mean nothing.

We made arrangements to be at our delivery location this weekend (9/9-9/11) because they told us that would be a delivery date (our scheduled "window" in 9/1 - 9/13), but according to the vendor we purchased it from they will deliver next Thursday (which, of course, is the only day we have told them we would be unavailable) or Friday (9/16-9/17).

This company is the greatest. Not only have I had more than one delivery from them they are 100% consistent with each one. 4/4 deliveries received. 4/4 damaged. Now I know this might sound off, but, when a company can deliver with such consistency, why would anyone want to use someone else to handle their high end appliance delivery business.

Their employees are the best of their kind. I’ve never had an employee of their company display a bad attitude or any level of unprofessionalism. <—(SARCASM). I mean really, do delivery companies these days even use proof of deliveries? Not these guys! They are ahead of the game on every level. They don’t even have you sign a delivery bill. Got damage? NOPE! if it’s not on the bill, didn’t happen! That’s next level. Ok no problem, they can email paperwork if you REALLY need it. Except, the supervisors “don’t do that sort of thing”. Whoooaaaahh!!, freaking smart! Not only are they environmentally friendly by saving paper, they are environmentally efficient by conserving electricity from sending less emails.

Thanks AM delivery. My kitchen looks amazing now that it’s finally done. Couldn’t do it without the top notch service such that you’ve provided. Don’t even get me started on what the back of the appliances look like.

Overall, I highly recommend…that you stay the flux away from these fluxtards. Unless, you own a scratch and dent store, then your golden!!!

Too bad I can’t attach a picture of my glorious appliances,

Horrible customer service. Our high end fridge sat at the delivery terminal for well over a month past the last day of the delivery deadline. I had to call AM trucking and Appliances Connection daily to get on their route and once I did they showed up without the fridge! They said they'd come back 2-3 weeks later offering nothing to my family of 5 with a 3 and 1 year old in the house surviving without a fridge. It finally arrived today. Water connector too short for our commercial sized fridge so they refused to install, damaged our brand new hardwood floor, and dumped the shipping materials and pallet on the driveway. I've never dealt with such unprofessional behavior on any purchase, let alone with an expensive fridge.

Shipped and delivered freezer on its side, the carton had arrows and directions on each side warning to transport freezer upright. People who deliver appliances should know fridges & freezers have to be delivered upright. Driver had no paperwork to note this, only had cell phone to sign receipt of merchandise. Knowledge of English appeared to be almost non-existent. Refused to stay while carton was opened to inspect for damage.

Worst customer service we had complete kitchen package delivered upon taking out the old microwave they drug it across my counter top causing deep scratches and damage,photos were taken by the installer and sent to whoever this was april 15th we sent photos,estimates and talked to them twice,THEY DON't care or give a crap you live and learn never again..Iam retired united states veteran and law enforcent,it iis hard to believe they are still in business................

In the delivery window. Called ahead to let us know we were next in line. 2 very nice and proficient delivery guys.

Do not ever deal with this company. It has been 5 weeks since our appliances left NJ warehouse. At first, it took them 3 trips to bring appliances to Florida. Then 2 weeks to schedule and reschedule and reschedule again, again and again without any notifications. They put us on a schedule in the morning and removed us in the afternoon. Customer Service is useless. Noway to talk to the management. Still didn't receive my appliances.

I purchased a washer and dryer through Appliances Connection. Now, that company has its own share of problems, but at least they respond to customer inquires. AM Home Delivery on the other hand does not. And when you finally get through to someone, they flat out lie.

My delivery on a Monday had an issue because the washer and dryer had to go to the second floor, as indicated on the order. The driver they sent was unable to do stairs, so they had to reschedule. This is after waiting more than five weeks already. Their dispatcher called and assured me they'd be back on Thursday, and would call later in the day to confirm the time. They never called. After being on hold for forty minutes I was told it was now Friday. On Wednesday, I called again since they did not actually confirm delivery. Here is a line you'll hear over and over again "The driver has not yet finalized the route. When he does you'll receive an email, phone call and text message, at least one day prior to delivery". Called again Thursday in the morning. Called Thursday afternoon at 5pm. I was told it would get finalized by 6pm. Called at 6pm, no answer. Called Appliances Connection, they called AM Home Delivery, it was now going to be....Tuesday.

I told them to cancel the order. Called Best Buy, had a washer and driver delivered four days later. Same price, no $95 cost to take it up the stairs, and they put on the hoses for me too.

AM Home Delivery, if you read this and think the review is unfair, don't worry. I'm still finalizing the review, and will let you know when an update is posted via email, phone call and text message at least one day prior to publishing it.

I am giving this company one more star than they deserve only because my first delivery went well and was on time. This latest one I have now been waiting 4 1/2 hours which is almost an hour outside of my window delivery time and no one has called me to say they are not coming or that my delivery would have to be scheduled or delayed. It was supposed to be delivered between 6:30am and 10:30 AM a couple days ago. However, I told them I would need 8:30am and then they didn’t tell me they were rescheduling and just didn’t come. I mean who schedules a delivery for 6:30 AM? I think there’s some sort of law that you can’t show up and make noise in neighborhoods prior to 8 o’clock. So they reschedule it for today and now no one has showed up. They have my items which are appliances and I don’t know when I’m going to get them or if I’m going to get them whether they will be damaged. I do not want to waste another day of my time and then they not come. There is very little communication with the actual people who deliver. You call the number and they cannot give you any information. They only can type in stuff and no one contact you. I’ve emailed I have called I even called the company I bought from which is AJ Madison. I am not sure exactly what to do at this point. They just arbitrarily give you a time and a date and then with that to not show up is just reprehensible. I am going to file a Better Business Bureau complaint about this company if I do not get my items today. I am not sure if they will finally show up or what to do. No way to contact anyone. You just have to wait for a random text where you cannot speak to someone. Where are my things? I am hungry and frustrated. They have the nerve on their text to say that if they reschedule they will charge you a fee, how about if they do not show up? What do I get for wasting two of my days and not communicating?

I had a great experience with this company. Our sectional sofa was delivered exactly when promised and in perfect condition. Jamie and Raul were as friendly and helpful as could be. Truly went out of their way during my delivery. Appreciate you guys! Thank you!!!

This has been one of the worst experiences with home delivery that I’ve ever had. I was told our furniture will be delivered within a four hour time span so I went ahead and block that part of my day off. Had I known it was not going to be delivered I would’ve happily gone to my child swim meet which I hated missing. There was no communication from the delivery crew. Still waiting for furniture. We purchased furniture from poly and bark. Won’t do that gain until I know they use a different delivery company.

Horrible experience. have used them in Florida MANY times, all without issue. This Ohio location was a disaster. We ordered a fridge from a NY company bc it would arrive the quickest, and we had a family reunion scheduled. They got the fridge to AM trucking 6/3. We waited an entire week and my husband finally called and was told to be delivered Tuesday morning (the 13th). The time frame kept getting pushed back, then they called and said truck broke down, BUT we would still get the delivery before 11pm. Never showed, never called. We stayed up and waited. Tuesday my husband called and was told the fridge was in Elizabethtown (an hour from us) that they were on delivery 10 and we were 19. NEVER showed, Never called. I called and talked w a lovely lady in Los Angeles who said she could tell from her board that it WAS NEVER ON A TRUCK Tuesday at all, didn't know why we were told that. WE had to initiate all communication. Still having 30 people over the weekend, still need a refrigerator. We finally got a call that it would be delivered 4:30-8:30 FRIDAY. Ok, inconvenient but would work...Id have a place to store food over the weekend. At 7:30 they called and said there WOULD BE NO DELIVERY bc they were over their DOT allotment (WHICH THEY HAD TO KNOW WHEN IT WAS SCHEDULED!!!). Again called and spoke with same lady, she said if they had to go to a hotel they should deliver first thing Saturday am.
NEVER got s call or a fridge. If they'd have been honest I could have at least made other arrangements. WE have jobs, and obligations. Made special arrangements on THREE entire days to be available for a delivery that never came. ZERO communication. We were clearly not ANY priority.
This was a fridge to match a freezer in a designated space...they have upgraded the exterior and they don't match. So, we have now ordered a new freezer....from a company that does its own delivery. The company we ordered the fridge from was a bit cheaper, BUT WE WILL NEVER go through that again. We both run our own businesses. if we treated people like this we won't have businesses. Zero customer service. We have stayed late, arrived early and gone the extra mile (or ten) for our clients. This company does not. We threw out more food than I can tell you over that weekend. out of town guests couldn't take it and we had NO REFRIGERATOR!!!!

What a freaking nightmare this joke of a company is. They have no clue what is happening with their own logistics, refuse to look at the full order from Appliances Connection, and keep telling me they are only delivering part of it, even though the status has showed all items arrived in their warehouse ready for delivery. I have sent them messages with screenshots showing them what their own website shows, but they refuse to acknowledge it and keep telling me *I need* to contact Appliances Connection to straighten it out. i.e. DO THEIR JOB FOR THEM.

I would NEVER use this service or buy something from a store that uses them.

Okay, so all of these no name 3rd party shippers are sketchy so it rates a 3 ... what you should do is this if things go bad:
(1) Do not speak to AM Trucking ... instead go straight to the retailer from where you ordered your item and complain to them. It's the only way you'll have success.
(2) have your cell phone on and recording as they are taking your item out of the truck, and keep it recording until you have unpacked it and verified it's arrived in expected condition, unless it's acceptable.
(3) Don't sign anything that says it arrived in acceptable condition.
(4) If it's damaged. Get yourself on camera (while they're in the camera view) saying that you won't sign anything that says it's in acceptable condition. Drivers will forge your signature saying it arrived in acceptable condition. If you sign anything make a note on the paperwork that it is damaged and you will seek restitution. Record yourself doing this. Basically you're going to have the camera rolling the whole time they're there so make sure you have enough space on your recording device.
(5) If damaged and you won't signing that it's acceptable, and they give you the lie that they can't leave it there unless you sign the document that says it's in good condition, then get them on camera saying that. Make sure they know they're on camera. If they still say that then let them take it. You have your proof that it was them, not you, that failed to make a delivery of an acceptable product.

Twice, May 10 and May 19 the driver showed up 20 minutes before the delivery window started. There were no phone calls to announce the early arrival. In the first instance, the driver left without making the delivery and I waited in vain for four hours. In the second instance, I happened to be at the delivery site early. Communication between the delivery truck and me was nonexistent. Communication between the 929-384-1222 operator and me the customer was in accurate and misleading. I will inform AJ Madison about these difficulties.

My delivery was on point and Arturo, Alfredo and Oscar a supervisor lead the team to a onetime delivery and set up without an issue. Thank you, Oscar and team!

Awful - on the scheduled delivery date, received a call that it would be delivered in about 20 mins. Two hours later, I had to call them and was told that the driver discovered it had not been loaded on the truck - of course, no one had bothered to contact me to let me know. They could not give me a new delivery date at that time, but a Routing Mgr. would have to call me later that day. Never heard from the Routing Mgr even though I requested to talk to them several times. Two days later, after I made several calls, I was told it would be delivered Fri. or Sat. - big lie. When I heard nothing further, I called once again, and was told it is scheduled for the following Monday. Their scheduled delivery date means nothing, they will not call you, and the customer service says they have no way to handle or contact mgmt by any means other than an email. And since Mgmt. will not call you back, there is no means of resolving any issue they are at fault for.

At this point I only hope it arrives on the new (third scheduled) date.

Caused significant damage and denied all responsibility. There is no level of evidence that they would consider proof of their drivers' responsibility.

Their claims manager, Mosshe, is a liar, pure and simple. He will calmly lie to you and wait for you to go away. He should be in prison for fraud.

We ordered a fridge and while it came when expected, the delivery guys were just horrible. They dragged the old fridge out across the wood floors leaving a long line of deep gouges. I noticed after they passed through the dining room and asked if they had carrying straps to carry it. They said they don't have them or use them. I called customer service and was told that all crews are provided the straps and are supposed to have them. I asked them that they need to lift/carry the fridge and they said "but it's heavy!". They brought in the new fridge and were about to drag it to and I said they couldn't do that. They threatened to not bring it in. Then they brought a dolly from their truck?!?! where was that before. They then tried to bait and switch having me sign for the delivery with no damages by saying it was "just routine signature you received the fridge". I pressed them to let me read the pages before the signature and figured out what they were doing. I wouldn't sign.
I also pressed them to take their own pictures of the damage, which they did, but you can see on the letter for the company below that "based on the photos taken by the delivery which clearly shows that the installation / connections was completed properly.
The nature of the damage(s) is quite noticeable, it should have been noted on the shipping documents at the time of delivery." Well of course the delivery crew has no interest in reporting the damage they caused!!!
I've spent months trying to get their claim department to take responsibility but it a game of asking for a form, then pictures, them estimates, and they need to get the driver's side of the story. Finally they just said there was no proof and they wouldn't not accept liability. Their guy for handling claims, Moshe, is a thug and a crook. It's his job to string people along, deny, deny, call customer liars, etc. They sent an official denial even saying I signed the form saying there was no damage, when I explicit refused to sign anything. And it says I wouldn't need surveillance footage to prove the claim! The letter is attached:

Dear Kai Angermueller,
This email is in response to your claim submitted to our company.
After a thorough investigation by our company, including an interview with and a statement taken from the delivery personnel who handled the delivery, presenting them with all the documents and pictures you emailed us, reviewing our records and all the documents we requested in connection with this claim, and additional diligence conducted by our designated claims department, we regret to inform you, that a decision has been made to deny the claim.
Our decision was based in part, on an interview with, and a statement taken from the delivery / installation personnel, who handled the delivery / installation, including presenting them all the documents and pictures you emailed us, stating that they didn't damage your property or installed / connected the merchandise inaccurately, based on the shipping documents (Bill of Lading, Proof of Delivery and inspection questionnaire survey), presented to the customer during the delivery, completed and singed by the delivery personal, which clearly states that at the time of delivery "My property has been left in good condition with no damage done to it" "consignee hereby acknowledges install and/or removal was completed in a satisfactory manner and there was no damage caused to your property as a result of these actions", and finally based on the photos taken by the delivery which clearly shows that the installation / connections was completed properly.
The nature of the damage(s) is quite noticeable, it should have been noted on the shipping documents at the time of delivery.
We strive to keep our customers satisfied, and for that reason, we try to give ample opportunities to note the shipping documents. Nonetheless, we cannot accept any liability for damages, if the shipping documents are not noted, during the delivery, indicating damages to your property.
With the current information and evidence available to us, we have closed this claim, however, if additional hard evidence, like video surveillance or other hard evidence, will be provided, we will reopen the claim.
We hope you understand our findings, but if you wish to discuss our claims protocol or the above determination more fully, please feel free to contact us during normal business hours at 718-272-5900 X 203. Will be happy to take the time to respond to any concerns or issues.
Sincerely Yours,
Moshe Felberbaum
Director of Compliance & Risk/Loss
mfelberbaum at amtrucking dot c…
347-798-3373
99 Jersey Avenue
New Brunswick, NJ 08901

If I could give negative stars I would.
This company has cost me well over $1000 due to rescheduling my flights and car rental waiting for promised delivery. When they finally showed up with my appliances the drivers did over $800 worth of damage to my
stair railings, screen door, door jambs and brand new tile. They also ruined 2 appliances, but I was told the seller would be the sucker and pay for their bad actions.
The customer service is terrible, can't get through and when you do, they tell you they can't help you, that it is another department you need.
The Claims process is intentionally set up so that you can't contact a person.
They require you to file the claim within 2 days, submit 2 estimates for each property damage, and submit a notarized statement of what happened. 2 days really?!?! It took them 3 weeks to get it delivered at my expense.
I sent my emails with pictures to them as instructed. No response, no claim number. I did get an automated email that did not give me my claim number.
After 15 calls (since the delivery) I finally got to talk with someone in claims. They did see my emails, but would not give me my claim number. Then they hung up on me and I have not been able to get the Claims number to pick up since (6 more calls and counting).
DO NOT USE any company that uses AM Delivery! You will not be able to get fair service when they screw up your delivery.
Order 41526881, 1/31/22 delivery date

Oh yea, the drivers left without my signature, did not want to wait for me to record the damages to the appliances and my property. I am sure they forged it for me.
Update: I submitted all my photos and evidence. I was told my claim was denied because there was a signature on the form that said my items were delivered without damage. I did not sign any forms. The driver forged a signature and said he did not do any damage.
Buyer BEWARE!
AJM