AM Home Delivery & Trucking Co Opiniones 

I am generally a balanced reviewer, and often include the good with the bad. In this case, I am ashamed for AM Home Delivery.
After tipping the Delivery Team (MARVIN (EMJR) & ANGEL DIAZ (EMJR)) $100/each in hopes of encouraging professionalism & decency, they DESTROYED the carpet and drywall damage, in my 2,000sqft brand new home and executive rental. Without regard for the walls also severely damaged the drywall in the house. When filing a complaint about the experience, was asked to 1. go to a notary and pay to notarize a letter. 2. Obtain 4 bids for the work to fix the issues. This alone takes weeks and 4 meetings with contractors and all BEFORE fixing the carpet and drywall. While occupied with tenants. 3. Submit the notarized document, photos, bids and wait to hear if they tool will be sending a contractor out to bid. All this to "possibly" have a resolution... for an issue caused by this company. I no longer even care about the $1,500 I have to spend to fix it all... I am more disgusted with the principle. I'd normally offer photos but it doesn't appear possible.

This is my second go around with this company since it's who AJ Madison uses, the first item my range I ended up being refunded by AJ Madison after waiting over a month to receive a range I never received. This time it's a microwave that AM Delivery has had since 12/4/25, still no delivery date available (Im only 40 miles away from them), I have offered to go pick up my item myself, but evidently that's not allowed, asked to speak with supervisor but evidently they don't have them either. This company is a freaking joke. And it looks like AJ Madison is fixing to get their microwave back. 🥵🥵

The delivery man is EXTREMELY bad, he refused to enter our apartment, just because there is three steps above the ground. Literately three steps.

Very disappointed in the service. They called to schedule a delivery and come to find out my delivery has been changed no communication or nothing. Wouldn’t recommend. There’s no supervisor or manager to speak with.

Absolutely professional and white glove service, they came in removed the old unit installed the new unit in perfect shape. These guys were good.

Horrible unprofessional company. Rude (and creepy) delivery staff. I payed for white glove delivery and they didn't even bother to discar the giant box the couch came in, even though when I purchased the website said that would be handled. The second time I've used them and the first they didn't even finish unwrapping. They are LAZY and full of excuses.

I had one order that got split into two, as two of the appliances weren't in stock yet. The first order got to the terminal and sat there for two weeks, until the second order arrived at the terminal. Instead of delivery all in one at this point, my orders were delivered one week apart. When submitting the order, they state "haul away"-referring to AJ Madison-this was not explained that this includes uninstalling the old appliance AND hauling away the old one. When they went to come install the dishwasher, it was not unhooked. I only paid for the installation-why wouldn't this be part of the cost? The guy to install the microwave had no idea how to do it and ended up cancelling that installation and my husband did it himself. The refrigerator was hooked up to the old waterline, after I paid for a brand-new water hose and the installation it still wasn't done correctly. I am sorry, I could have done that and not paid the installation fee. Finally, to get these two corrected, (going on a third time of them coming out) I received an email on Tuesday Dec 2, 2025, that it would be installed today Dec 4, 2025, called to get an estimated time, and there is nothing scheduled. Now we have to wait another week before they can come out to do this--if that even holds true. The communication is terrible, as we have called, even with the delivery guys, and no notes were made for updates before the second delivery. I am VERY dissatisfied with this company. The one good thing is the gentleman on our second order were very nice.

Scam!!!
They charge $100 for a proof of insurance. They are obligated to provide the proof of insurance to their clients - it’s their job!! I am in real estate and deal with vendors all day long - i know how this works.
Scheduling is terrible. They don’t give you any options to chose from they just tell you when they are coming and it’s very last minute
Delivery people are very low quality work force.
Stay away from them and any store that uses them (like Coleman Furnitrue)

Awesome delivery drivers. They did a great job. Daniel and Misza

Thanks so much

Janet and Gary

David and John called us and said they were coming in 10 minutes and they were prompt, coming in their Penske truck and within the delivery window. They were efficient and effective, doing the fridge install in 45 minutes. David was clear about what I needed to do when I turned the main water supply back on. He said to turn off the partial water break for the kitchen, but I didn't know how to do that. So, he coached me clearly on what to do when I turned the main water back on. He was also very understandable, repeating himself when necessary like a good teacher - I am a teacher - on how to run the water to clear out the air from the pipes after turning it back on. His instructions on throwing away two batches of ice - 24 hours each - was also helpful. John worked efficiently in the background putting doors back on and cleaning up. David was also personable while working efficiently, as we shared about our lives a little. Bardzo dobje guys! - very good guys! - John will understand that Polish.

Delivered to couch and did significant damage to my home. When I asked them on the day of delivery, how to file a claim the delivery people, and the dispatcher both told me to wait for a call from the claims department. I was told this again a day later when I asked again. I was never called and called several other times only to find out that you have to email the claims department within two days to file a valid claim. The communication and delivery from this company have caused serious damage with no viable process to recover.

Promised a delivery date and time, so I rescheduled my appointments. The day before called and said a driver called off so can't deliver that day. They could not give me a reschedule time yet. So now have to wait until they figure out what they are doing and rescheduled all my appointments again. They seem to think people don't have a life.

I ordered a refrigerator and washer/dryer combo from AJ Madison in NY, to be delivered to Oakland, CA. Delivery was within the expected timeframe, and when I had to reschedule my delivery date, Customer Service was courteous and helpful. There was a four hour window on delivery day. I received a robo call day of delivery alerting me to the truck’s arrival in 45 minutes. They were on time and courteous, and put my items in my garage as requested. I’m very pleased with the service.

This company is a pile of dog crap.

We ordered a tv September 1st from Walmart. Sounds promising…not with AM home delivery involved.

First time they deliver we tell them we aren’t finished with the patio space and they say no problem we will reschedule. They fail to inform us the warehouse is 6 hours away. Two weeks later still nothing, every time we call we get passed to some scrub customer service person who keeps telling us we might be able to deliver next week or maybe the week after that… we ask for a manager, still nothing a week later. Finally about a
Month after first delivery attempt the truck shows up…whoops somehow they forgot to load the tv on the truck 6 hours away that morning….

Absolutely a joke of a company, no idea why wal mart or any other company would use them. Run by clowns clearly…still nothing tv.

I am beyond frustrated with this company! I ordered a beautiful dining room table and only received the chairs.I had to take off from work and wait for it to be delivered. They couldn't figure out where the table was until a couple days later, when they realized it was in their own warehouse.
I called KM furniture to help me push them to deliver it over the weekend so I wouldn't have to take another day off. They completely ignored me and st it up for Tuesday and then cancelled and set it up for Wednesday. I just received a call from them cancelling the delivery after I took off another day from work! Now they don't know when it will be delivered. I called KM again who said they would call the manager of AM home delivery and now I have been ghosted by both companies!!! Still no table and all is paid in full.

Michael Moreno made my delivery great!!! He is smart, intuitive, understanding and flexible. He did a fabulous job of dealing with my 100 year old house with tight corners and steps.

He has a high EQ (emotional quotient)! He can read people. Keep him. Even better, promote him.

Wow where do I even start with you people? This is truly a series of the worst customer service experiences of my entire life. My fiancé and myself got the confirmation that you all had received the bookshelf on 7/23/25. You confirmed a delivery date WITHOUT asking us for 7/31/25. My fiancé called and got ahold of someone who said we'd get another email with a different day (supposedly the following Tuesday) and nobody ever contact us. I called again the following week twice and got the same garbage from two different customer service agents in the same week. My fiancé is a physican and I am a neuroscientist - we cannot take time off to receive a delivery. We requested the delivery be done on a M/W/S/S, but each time we called (mostly me, twice a week), we got the runaround that someone will contact us, someone will contact us. Only after the 6th phone call did someone bother to tell us that our address is not on the route for M/W and they can only deliver T/Tr. That is just asinine - you are a delivery company and this is your LITERAL JOB. This went on and on - we had to get the company that we bought the bookcase from to contact someone with at least a smidge of competence in this company to schedule a delivery date. We called you people again and were told that if we could not find a delivery date before the end of the week we would be charged a storage fee. Your employees, one woman in particular whose name escapes me, were horribly rude to us. We are understandably angry at the runaround you people are giving us, but to sass a customer on the phone is unacceptable - that woman should be fired. She got to the point that she recognized the order number and stopped trying to help us entirely. I'm sure if you look in your records you can find out who she was - not that you will bother to improve any aspect of whatever you attempt to do at this company. We finally got the bookshelf delivered on 8/23/25 - 30 days after you all received it. Shoutout to Joe at AM who actually go this scheduled in 3 days and got us a weekend day that worked for us. That was not without its problems. I called to change the phone number associated with the order to my fiancé's so that the driver could contact the appropriate number since I was not available. Despite confirming that twice on the phone, you still called me while I was out of town and could not answer my phone. When I called the number back, the driver was also rude to me as to why I did not pick up the phone. Nor did he bother to ring the doorbell - he just called and said "I'm here." The only positive part of this experience is that it is over. The amount of stress, nonsense, and utter incompetence we have had to deal with for a month is unbelievable. If I find out I ever have to deal with you morons ever again, I will cancel my order immediately.

This has been the worst experience of my life. The tracking number delivery time showed I was delivery number 26. I was watching the tracking all day and then it shows they were at number 24 stop. The driver calls me and says they're at my house and I was their last step, which was false. After calling, it was confirmed the driver skipped other stops and came to my residence when I was not at home yet. I explained my neighbor could sign for the package and they took off asap after lying about waiting around for so long. They even said on the phone my driveway was too much for them to carry the refrigerator to my door because they couldn't fit their truck up my driveway. I called within 11 minutes to confirm my neighbor could sign and they said we are already gone. And now they're saying I have to pay a re-delivery fee because they couldn't wait for my neighbor to come sign the release. Horrible company, I would not recommend!!!!

Absolute worst delivery experience of my life. Delivery guys tried to just dump the delivery in my driveway when I had paid for white glove set up. They acted mad that they had to assemble the bed in my designated room. They left all the trash from the assembly in the bedroom and then left all the empty boxes and trash sitting in my driveway. Literally the most rude delivery people I’ve ever dealt with. I called and complained and the phone operator tried to defend some of their actions. A big fat NO to this company!

Absotutely useless company you should avoid at all costs. Took 2 weeks to deliver bathtub for what is a 4 hour drive and even then driver refused to bring it to our front door as he claimed road was too narrow. He clearly was unable to drive a truck, even his driver assistant said he could've got up the road. Driver described it as "not my problem". We had to take our truck to meet his one on the main road. Are rude on the phone as well.