Anglian Water Opiniones 

Very quick response on WhatsApp over a confusion in an email I received regarding my usage. All cleared up very quickly.

I just spoke via whatts app chat to Anglian water customer services…
I didn’t even expect a reply tonght as Friday 5pm! But they did reply - fast and with no messing about asking for my life story!!
The customer service advisor literally sorted everything for me so quickly, was very understanding and polite and friendly, it was obvious I was not talking with a robot!!
I wanted to really give credit where credit is due because I have so many bad experiences with online and phone support over the last few weeks.
Well done Anglian Water!!

I have relocated from an old place and revised my new address to them. However, they are keep posting the over due bill of the old address to the old address. How can this logic work ?

Over a week of chaos.
A burst water main in the next village (Panxworth) is causing chaos - they have closed the whole road for over a week! A major trunk road (A47) nearby has night closures and large vehicles now have to use narrow country lanes - because AW have closed the only reasonable alternative route. The diversion signs are unclear.
Very self centred of them - pull your finger out - a whole new main could be installed in 2 days a few years ago.

With all the Issues I'm having with certain places, they've been brilliant. Trying everything possible to help me get this issue sorted. All have been very polite,helpful and going out there way to help resolve it, and are going to keep an eye out on anything else they can help with. Thankyou all

Buying a new house and trying to find details of services going into property. Told to speak direct to Anglian Water. On speaking to them they stated we had to contact Digdat.co.uk. Anglian Water stated that this company held all plans of fresh water going into property and sewage services going out. Anglian water also stated this company would provide information free of charge.
When contacting Digdat they would provide maps of water services and sewage services but this would cost £34.80 per map.
Yet another example of utilities companies fleecing their customers when this is information they hold which they should provide for free. Surely we pay enough to these utility companies.

The ‘chatbot’ is utterly useless at answering questions…..and there’s no Ai or human that you can turn to. No wonder they’re amongst the worst Water Authorities in the Uk. This is what privatising a public utility gets you.

I have always been impressed with the service from this company.
The staff are friendly, polite and always able to solve any queries.
Its very good they provide a leak allowance and especially good they can see any issues from the Smart meters.
Plus they answer the phone straight away.
Thank you to the gentleman l spoke today regarding my outside tap exploding and lots of water everywhere!

Excellent service thank you

I have owned a property for 23 years, and it has been rented for the last 12 years. Supplied by Anglian Water - has water meter. No issues with water supply. A few weeks ago, I was informed by the tenant that Anglian Water had installed a 'smart meter', and since then he has been getting excessive water bills.

There is no evidence of any leaks, no damp ceilings, no drop in pressure, no leaking appliances, no hissing/ gushing noises, no cistern or toilet leaking. As suggested on their website, the stopcock was turned off and meter reading taken and restarted some hours later.

This has been reported back to Anglian water by the tenant - yet they INSIST they will not come out until a qualified plumber has investigated and produced a report.

Absolutely ridiculous - anyone with half a brain cell would realise the temporal link between fitting a smart meter and suddenly excess water bills.

This is the way private utility companies make their profit. Wash (pardon the pun) their hands of all responsibility. They will only speak to the account holder - so cannot complain directly to them - if you can find their complaint email on the website.

Terrible customer service. My house was left without water for 42 hours after the water main burst (on the main road). I was told lie after lie and fobbed off on several occasions as to why the leak hadn’t been repaired.
I then made a complaint and got a reply from the Customer Service department. She confirmed I was entitled to compensation. I was not happy with the figure and asked to escalate my complaint SIX times as I wanted an explanation as to why I’d received such a bad service and why water was allowed to leak out onto a main road for 48 hours flooding the road and my driveway. The staff member ignored my requests to escalate my complaint; the staff member clearly hasn’t read Anglian Waters own complaints policy.
I’m still yet to hear back from this staff member or a Manager! My original complaint was made FIVE WEEKS ago.

Person who dealt with me was very easy

Great experience. Sorted my problem out asap. No issues. Went above and beyond. Chloe was amazing!

A quick, professional response via Whatsapp. Dealt with both my queries immediately and backdated for a leakage allowance due to a leak in the house that hadn’t been detected. Excellent service from Chloe!

Great help from Kyle who sorted out my queries very quickly.

Contacted Anglian Water via WhatsApp for a query that got resolved within minutes. Spoke to Kyle who not only sorted the original request, but also took initiative to make things easier in the future. I dont usually leave reviews, but this communication was by far the quickest and easiest that I have ever had with any customer services.

We have a recurring problem with our drains getting blocked. Joys of living in a 100 year old house with old drainage/sewage pipes!
But every time I call and report a problem, Anglia water are so good at coming out and rectifying the problem.
We live in Irchester and Joe came out on 3rd December and sorted the issue. All the engineers who have visited are friendly, professional and I couldn’t be happier with the service.
Also when I call to report an issue, staff are super friendly and helpful too. Think it was a lady called Sheila who I spoke to last week.
Having explained we couldn’t use our toilet as it was flooding, she sympathised and said she would get someone out straightaway.,
Honestly, such a great team.

The operator on the chat was polite, prompt and explained the situation to me. The enquiry was quickly resolved and I was very satisfied with their processes.