Apple Opiniones 

I am extremely disappointed with Apple’s policy after reporting a genuine Apple Lightning cable that has deteriorated so badly that the internal material is exposed.

The cable was purchased directly from Apple for £19. It was not actually put into use until approximately four months after purchase, yet Apple has refused to do anything because it is now outside the guarantee.

What makes this particularly concerning is that this is the second Apple cable I have had deteriorate in this way.

This isn’t simply an old cable that has stopped working. The outer covering has physically broken down in several places and the internal material is exposed. I stopped using it because I was concerned about its safety.

I find it astonishing that Apple’s policy appears to be that once the guarantee has expired, that is the end of the matter, even when a customer is reporting significant physical deterioration and a potential safety concern.

For a company selling premium priced products, I expected far better. I believe reports like this should be assessed on their individual circumstances rather than dismissed purely because a warranty period has expired.

I do want to praise Natasha at Apple Support, who was extremely helpful, polite and genuinely tried to assist me even though this was not her department. My criticism is not of Natasha whatsoever it is of Apple’s policy and the outcome she was required to relay to me.

Very disappointing from Apple.

Extremely disappointing customer service and delivery

I ordered an Apple Watch which was due to arrive on 5th August, but it still hasn’t arrived. I’ve contacted Apple multiple times and have been repeatedly assured that it will turn up, yet nobody can actually tell me when. I’ve received no proper updates and have had to keep chasing Apple myself just to get any information.

I was eventually told that a replacement would be sent, but the new tracking number I was given doesn’t even work. I’m therefore still completely in the dark about where my watch is or when I can expect it. I was also told I would receive a goodwill gesture, but nobody has explained what this is, when I’ll receive it, or followed up with me about it.

What makes this particularly disappointing is that this was supposed to be a gift for my partner. It was meant to arrive before yesterday, but instead I had to explain that her gift wasn’t coming and that she would have to wait. The worst part is that I couldn’t even give her an estimated date because Apple couldn’t give me one either.

I understand that delivery problems can happen, but the way this has been handled has been extremely frustrating. I’ve spent a significant amount of money with Apple and expected much better communication and customer service. Instead, I’m left without my order, without working tracking information, without a clear delivery date and seemingly without any proper resolution. Very disappointing, especially from a company like Apple.

I bought Apple iPhone 17 and it has issues within a week as to no apps work and no internet works with WiFi and mobile networks all gone and other people can get to internet. Apple Store read g wiped off my phone including eSIM without a backup of the eSIM or asking owner about eSIM. Anyway phone was exchanged with. Another. New replaced phone has the same issues again within 10 days and Apple still does not know why modem stops working or whatever it is. It is so frustrating that they now want to wipe this bone and start again and I feel like their experiment lab for last 4 weeks. My trust on Apple devices has gone and they are not the same solid as they were at one point prior to iPhone 11 or 12. Someone on Apple management needs to look at this new iPhone 17 issues or is it just unlucky twice??

How in this day and age can it take 9 days to recover an account. My business iphone had issues locked me out of everything and ultimately locked me out of my apple account. Followed apples advise to recover the account only to be told it will take 9 DAYS!!!!!!!. I've given all the proof I can, account details that its paid from to offering my soul to the devil but no. Apparently a fully automated system that no one has control over. Bullshit. My advise DONT USE APPLE as they end up holding you to ransom and just waste your time.

Absolutely abysmal service. Apple of yesterday are no longer. This company deserve to lose business and I just wish android was better so I could no longer have any need to stick with this shower of I competence. The executive relations team are a joke. You get a monotone rude arrogant non native English speaker call you and quote policies. They interrupt you and have the empathy of a stone. Generally the most arrogant incompetent excuses for customer service I have ever dealt with.

If I could one star.
What has happened to Apples customer service?
Reported an apple case fault and was told they accepted liability and would replace the blue case.
It is available everywhere including Amazon. Was told I had to return to that store to collect it even though Kingston is closer for me. Fair enough but thought why. I was told three days. No updates. Day four and five I call the store and get put through to Apple support and told they couldn’t get through to the store either. They told me to keep calling the store!!
Day six I get through to the store 🥳 Told the depot they had requested it from was out of stock. Only because of my call they ordered it from another depot.
Today ( day eight) I get my first email update and it was ready for collection. Made my way to the store. The assistant tells me they could only get a black case!
I complained and the manager was inflexible and I was told the long screed of small print I had signed said I could get a different colour.who knew. Not happy.

Apple who used to pride itself on customer service is now no exemplar in the market. This company sadly has gone from an experience driven company to no better than the below average customer service you get so often nowadays. Sad.

London Stratford store
Absolutely disgusting service from team I will never visit again shocking

I called this morning for support with my iPad
Wow I’m so impressed with this service
A human answered the call within minutes
Had the patience of a saint
Absolutely first class service as always
Thank you Claire

I would give no stars if possible. Apple knowingly allows apps to be downloaded from the store with high weekly/monthy subscription that do absolutely nothing. My grandmother has been conned out of over 12k for said apps and has been declined a refund. She had no idea she had downloaded these as she has had to brain haemorrhages as well as nearing 80 years of age. I noticed the transactions on her bank after she had said she didn’t notice them (has just had her second haemorrhage) and disputed these on her behalf but apparently these are in the terms and conditions. Apple knowingly allow people to be scammed as a “specialist team looks after this”. Customer service are also absolutely useless and aren’t even based in the same country.

First of all I would not give any stars given the option.
Cardiff Apple Store. Recently went to buy an iPad in the above store. Was not approached by any staff member. Had to got to the back of the store to interrupt a conversation between what I presumed were sales staff.
Wrong, one of the people proceeded to log me onto, what I presumed was a list of people waiting to make a purchase and asked to wait. 5 mins, nobody. Approached another member of staff and they asked if I was logged in I said yes. They told me some would be with me shortly. Another 5mins, parking time running out I went to John Lewis and was in and out of there in 5 mins with a new iPad. Apple you charge premium prices for your devices. How about a premium buying experience in you stores!

The iPhone 17 Pro Cosmic Orange disappointed me with its poor build quality; despite using an original Apple case from the moment I bought it, the paint on the phone is flaking off after just a few months’ use, even though it has never been dropped or damaged. Despite contacting customer service, I received no help whatsoever. I definitely do not recommend it – it’s a waste of money.

Poor service no apple express replacement in store just apple support over the phone ridiculous!!!

I bought an iPad 11 pro in 2024. I used it rarely, I hardly took it out of the house .

I tried to extend the warrantee but Apple doesn’t give the option .
I know now why.

1.5 years and it doesn’t charge.
I visit apple after a little while (once I found the time) and they inform me that the company has build it in a way that I’ll have to change the whole iPad and it would cost £600.

Of course it’s not Apple in Uk the problem . It’s Apple it self .

What a joke for a company . Never again Apple . What a joke you have become.

I had a long list of things to take care of at the Apple Store in the Oracle Shopping Centre, Reading, including two battery Changes and an Apple Watch replacement. For the last few times I’ve visited, Stewart* made the whole process so much easier for us. He is such a smiley, positive person, and he even managed to make the long waiting hours bearable. We are incredibly grateful for his amazing support!

I had my order for an iPad cancelled twice by their system. I had set up a finance package as per what their website offered and selected delivery. Twice this was cancelled from the Apple side and their customer service could not explain this. My guess is that they offer free delivery but really don't want to honour this if the selected purchase does not make them enough money. I wasted hours on the phone and had to wait for 2 small loans to be fully cancelled when I really needed the purchase to complete smoothly. Their site should only offer capability they intend to offer. Waste of time.

Not happy got the iPhone 17 but battery does not Evan last me a day contacted apple they couldn’t do anything so I am done with them not gonna buy a iPhone again

Customer service is awful - phone lost in transit. Pretend to care but all they are concerned with is they have your money and you have no goods! Website constantly crashes or page you are looking for can not be found.

I Deeply Regret Buying the Mac Mini M4
I switched from Windows based on online praise, and I completely regret it. No one warned me about the infuriating realities of macOS. If you are a photographer or power user tempted to switch, don’t do it.

The processor is fast, but the desktop software ecosystem is completely broken for real work. Here are the brutal, unsolved headaches I’ve been fighting for months:

No Usable Image Viewer: There is absolutely nothing on macOS that matches the speed and layout of FastStone on Windows. The Mac market is a desert. Paid tools like Lyn are sluggish and totally unusable for large directories.

Horrible External SSD Dropping: The system handles external storage terribly. Standard high-speed external drives overheat, cook themselves, and constantly disconnect right in the middle of data transfers.

No Precision Mouse for Photographers: Apple forces “Scroll Acceleration” onto every mouse you plug in. A standard mechanical wheel notch is treated like a sloppy phone swipe, causing the cursor or viewer to uncontrollably skip 1–2 images ahead when culling.

Over-Engineered Headaches: Even turning on the fingerprint sensor on Apple’s own Magic Keyboard blocks you out-of-the-box. It forces you to hunt down a specific, unmarked cable to physically link it before the wireless security chip will even function.

The Verdict: Reviewers only care about speed benchmarks, completely ignoring daily usability. Apple completely sacrifices practical, folder-based precision for minimalist style. I wish someone had warned me before I wasted my money. Stay on Windows.

Terrible customer service. Tried to book two battery replacements at The Metro Centre Store in Newcastle. Telephoned them to be told they can’t guarantee they will have the batteries in store when I arrive, even though I had made an appointment. It’s a round trip of 4 hours. So I make an appointment, drive 90 mins, park car and walk to store 30 mins, arrive in store on time for my appointment, get told they don’t have the battery in stock. 30 mins back to car, 90 mins drive home, a day wasted. Awful customer service. I’ve spent 2 hrs this morning trying to arrange battery replacement and got absolutely nowhere.

Very disappointed. I handed over my MacBook to the apple store 2 weeks ago and there’s no sign of a date for getting it fixed. Apple care + is not a guarantee that you won’t have to do without your device for an extended period of time. Have tried to resolve it over the phone but the call centre staff can only tell me that they’re waiting for the part.