Aquavista Waterside Ltd Opiniones 

192
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

A very deceitful company , refused to refund over £200 worth of electricity credit , said it was company policy once it was not on the card ... however they can put credit back on card anytime they n... Ver más

Valorada con 5 estrellas sobre 5

Bath Waterside & Marina is the PERFECT place to stay for trips into the city. Beautiful location right on the river,a footpath & cycle path into Bath & regular buses *every 15 mins. The Boathouse is... Ver más

Valorada con 5 estrellas sobre 5

Lovely well kept campsite, a few minutes walk to the park and ride to Bath city centre, or a riverside walk (45min )or cycle. Spacious , level hard surface pitches and paths , so no problem with mud... Ver más

Valorada con 5 estrellas sobre 5

Spent 2 full days at Kings Marina Newark Delightful gardens, with surprises in every nook and cranny from gnomes to a crocodile, hanging baskets and wellie boots full of flowers hanging from walls and... Ver más

Información sobre la empresa

  1. Puerto deportivo

Escrito por la empresa

Discover the benefits of waterside life with Aquavista. You’ll find 33 different locations – all safe and secure as standard. From pretty little marinas tucked into the English countryside to waterside retreats in the middle of bustling city life.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

192 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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(192)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bath Aquavista

Bath Aquavista
The staff at the camping site could not have been more helpful. From booking to the arrival they were super helpful and friendly nothing was too much trouble.
The site itself was immaculate all the showers and toilets were spotless. Pitches were well maintained and lots to do round about. The park and ride into Bath was opposite the park but even a taxi journey in was only £10.00.
I would definitely recommend and we will be back to spend a longer period of time here in the future.

7 de octubre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely feedback, we look forward to seeing you back with us again soon!

Valorada con 5 estrellas sobre 5

Packet boat marina …

After spending the last 6 months exploring the Grand Union canal its good to be back in the warm friendly
peaceful Packet boat marina. Good to be home.

3 de octubre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Hi Marc, good to have you back! Thank you for your lovely review.

Valorada con 5 estrellas sobre 5

Amazing help!

We stayed at bath caravan park and marina. It was a lovely stay and had everything we needed. We met a gentleman called Will who works there and he was amazing help when needed and went above and beyond to help us out. Thankyou Will and we will be back!

29 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

Highly recommend Bath Waterside & Marina campsite

We had a wonderful stay at Bath Marina and loved the scenic riverside walk into Bath. The campsite is immaculate and tranquil. Poppy and Will at reception were incredibly helpful and attentive. We've already booked to return at the end of October.

20 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely feedback! We can't wait to see you again soon!

Valorada con 5 estrellas sobre 5

What a great site and very close to all…

What a great site and very close to all that Bath has to offer. Will and Poppy were really welcoming and very friendly. 100% going back

21 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

That's great to hear! Thank you so much!

Valorada con 5 estrellas sobre 5

We stayed at AquaVista for first time 2…

We stayed at AquaVista for first time 2 weeks ago and we were so very impressed with the marvelous well laid out site of 88 days lots and the staff were exceptional. The welcome we got on arrival and throughout our stay from Fi, Poppy and even the miniature dog Amfee on reception. Definitely recommend the site and we shall regularly return. Well Done. Neil & Margaret ( York )

11 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

We look forward to seeing you again!

Valorada con 5 estrellas sobre 5

What is there not to like about this site…

What is there not to like about this site. The staff are so helpful and welcoming and care about your experience. The site is set in a great place at the side of the Avon river/canal. It is about 2 miles into Bath along the river pathway and on route you will find an amazing bakery and a pub, The Lockheed. Yes there are a few decrepit boats on route but does that matter, no.
If you walk the other way along the canal path you reach the Boathouse and the a brilliant walk after crossing the bridge.
The, from memory X39 bus goes from outside the site into Bath. This and all other information given by staff on arrival. You might see some indifferent reviews about this site. Ignore them or lose a great opportunity to stay here. The toilets are dated but spotless. The pitches all have wide areas of grass as well as hard standing. Again staff really care about your experience here, and keep the site in best order. Thank you for a brilliant stay and we will be back.

15 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Hi Martin👋🏻 Thank you for your lovely review, we look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Outstanding staff

Outstanding staff, very polite and helpful with great communication.

19 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

I bought my boat >1/2 year ago

I bought my boat >1/2 year ago, at Poplar Dock Marina, where I am permanently moored. What a very good decision I made!

This is a very well run marina, full stop. The facilities are excellent and the superb location is obviously special. Indeed the spirit on the marina is vacation like and fun. Everyone I have met (my new neighbours) is pleasant and agreeable. Well done Aquavista, and PDM!

But I especially write this to note the excellent staff here, Ethan, Kevin and (especially) Gabriel with whom I have most of my dealings.

He is a kind, lovely man, a real fine "host", very welcoming. And though he's always busy with work around here, he's very patient with us all (to me!) in our daily dramas. He has a calm way with everyone, that sets the tone here. Thus, he really does contribute to the intangible warm feeling of 'arriving home'. I'm very content living at this marina. Cheers Marco

15 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for the lovely feedback!

Valorada con 5 estrellas sobre 5

Super freundliche und hilfsbereite…

Super freundliche und hilfsbereite Mitarbeiter, die großzügig und unkompliziert Hilfestellung geben, auch bei kleinen technischen Problemen des Campingmobils. Vielen Dank nochmals dafür. Die Lage und Nähe zur Innenstadt von Bath ist ideal. Gut per Fahrrad entlang des Flusses zu erreichen. Kommen gerne wieder.

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent park in Bath

Have stayed here many times.
Great friendly staff.
Clean facilities.
Excellent location on the edge of Bath with excellent bus route very close to park.
Highly recommended.
PS ....we were on the caravan/motorhome Park....not the marina

7 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for the great feedback, we hope to see you back soon!

Valorada con 1 estrellas sobre 5

Don't expect to be treated like a person by Aquavista

Individual marina managers at Aquavista are great, but the company as a whole does not treat customers well.

Here's one example: having kept my boat at Apsley for several years, I decided to move on. I called the marina manager at Apsley, at the end of April and gave him my 3 month notice. He asked me to follow up with a formal email, which I did a few days later. I sent my email confirmation on the 2nd of May. The manager was unable to use my phone call as the official confirmation of my notice period, so I had to pay for another whole month (bar 2 days). There was no negotiating. classic Aquavista.

Here's another example: after having paid for an extra month, I thought I'd stop off at Aquavista's Packet boat marina in Uxbridge for a couple of weeks - at least that way the extra month wouldn't be a total waste of money. When leaving Packet, I was asked to return the access fobs and key I still had for Apsley by one of the managers. Rather than cause her the trouble of taking the items to Apsley, I offered to drop them back myself as I hadn't had a chance to say goodbye to a number of people back at Apsley. Unfortunately I had issues with my boat during my onward journey and I spent a month stuck in Brentford. After receiving emails requesting I return the fobs and key, I called the manager at Packet to explain my situation and the reason for delay. Despite this Aquavista still proceeded to charge me £90 with the threat of legal action. I rang to explain the situation again but no one was prepared to listen and just passed the responsibility - the manager at Packet said it was Apsley's decision, the manager at Apsley said it was head office, and a representative at head office said it was down up to the manager at Packet. Again, classic Aquavista again.

This isn't an attack of individuals, the managers have their hands tied by the company. Don't expect to be treated like a human being by Aquavista in the same way you would be by other Marinas.

11 de septiembre de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

We're sorry to hear about this experience. As a company we pride ourselves on doing as much as we can to help our customers where possible and we encourage our marinas to do so.

As was explained to you, notice periods must be given formally in writing to ensure we are not wrongfully terminating a customers contract.

We believe you were also contacted on multiple occasions about the return of the key fobs with no response, which is why the fine would have been issued.

Valorada con 5 estrellas sobre 5

A wonderful stay in royal Clarence marina

Royal Clarence Marina in Brighton is a nice and quiet little marina with excellent facilities. Staff is efficient and kind. There is a wonderful English breakfast cafe nearby.

13 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely feedback.

Valorada con 5 estrellas sobre 5

Excellent campsite

This is our second visit to this Campsite in our Motorhome and it's just lovely. Our first time was with another couple, enjoyed it so much we introduced two lots of family members for the second visit. Unfortunately one of our family had their caravan stolen only two weeks prior to arrival. We telephoned the campsite told them what had happened and they honestly couldn't of been more helpful. The customer service couldn't have been any better. We decided to have our holiday at Bath and not let the low life's spoil our time. So with a Motorhome, Caravan and tent ! We carried on. The office very kindly refunded one of the pitch's and made sure we were happy. Thankyou so much Poppy, Laura and all the staff we met in reception you have been truly amazing 👏. The site is approx 2.2 miles into Bath along the canal path very pleasant walk with a good pub and food en-route. The pitches are spacious and facilities well maintained. We would definitely go back for a third visit, there's nothing not to like. Thank you so much guys xx

8 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you, this is great to hear! We looking forward to your next visit.

Valorada con 5 estrellas sobre 5

Aquavista Bath - Top Marks all round

The team at Aquavista Marina and Caravan Park Bath couldn't have been more helpful. They answered all queries and were helpful in getting our boat fuelled up and re-stocked. Robbie, Will and Patrick were great to work with, friendly and keen to go above and beyond. Site was really well presented and felt properly 'high end.' Would recommend.

13 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for the fantastic feedback!

Valorada con 1 estrellas sobre 5

Terrible company…

Terrible company…. Boaters need legal protection NOW

13 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

We're sorry to hear you're unhappy with your experience, we would really appreciate the opportunity to discuss the issue if you could get in touch with customersupport@aquavista.com

Valorada con 5 estrellas sobre 5

Fantastic location and people

What a fantastic location and people, I honestly can't rate these guys enough. So helpful and friendly.
We had a spot overlooking the canal and we were there to paddleboard into bath centre so lovely to watch everyone come past as we had a drink.
I highly recommend bath waterside & marina 🤩

10 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely review, the team at Bath will be thrilled to hear!

Valorada con 5 estrellas sobre 5

A fantastic and friendly welcome

What a fantastic and friendly welcome. We rocked up impromptu without a confirmed booking and although fully booked, by virtue of the fact we needed no hook-up we were permitted to stay the night on a fantastic grassy spot on the ‘hill’. We had a lovely evening and splendid supper at the nearby Boathouse, a 5 minute walk along the tranquil tow-path. I couldn’t make a stronger recommendation for a level of service that is unfortunately so rare now. Brilliant stuff guys and we’ll definitely be back (with a booking next time)😜 👏👏

10 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for the fantastic review

Valorada con 5 estrellas sobre 5

Perfect location

Beautiful location, perfect acces to Bath by bike
Nice and spacious pitches and clean facilities
WiFi available
Very friendly reception, even after closing hours no issues to arrive and pay the day after.

5 de agosto de 2024
Opinión espontánea
Logotipo de Aquavista Waterside Ltd

Respuesta de Aquavista Waterside Ltd

Thank you for your lovely feedback, we hope to see you back soon!

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