Ardene Opiniones 245

Terrible customer service on support. Like talking to a child who ignores what you say and just keeps talking about what they want. Also, choosing a shipping company that is CONSTANTLY on strike and is known for lost parcels, unreasonable delays is just a cheap cop out of taking money from customers expecting bare minimum results. Charging shipping for items lost with no updates for over 2 weeks and then making them wait over another two weeks to start an investigation… and then not respond . HORRIBLE MONEY HUNGRY SAVAGES.

Poor customer service and very easy to loose your money using this platform . Quick VIP has been the remedy so far .

ARKES LONDON, are RIP off merchants they send FAKE goods & will not let you return things instead they offer a reduction DON'T DEAL with this Company they're FAKE FAKE FAKE & should not be able to sell anything 😤🤠 COWBOYS.

J’ai effectué une commande chez Ardene lundi pour une livraison initialement prévue jeudi, je n’ai aucune nouvelle de ma commande et je n’ai même pas reçu de mail de confirmation. Lorsque je veux suivre la commande avec mon numéro sur leur site celui-ci ne trouve rien ….

Deceptive stocking practices, incompetent and lazy customer service, inability to reach anyone who will care or help when they cancel your order because the item wasn’t in stock. Unethical practices, 0 quality, horrible customer service employees.

I love that Ardene offers some natural fibres at an affordable price. But they have got to be more efficient if they want to thrive. Their website is constantly laggy and could be better optimized. App is the same. I get loading errors frequently, I can't even checkout because my bag can't be recovered. Also, shipping is really slow for this day & age, as well as for being local to Montreal, you would think it'd be quicker. Takes over a week just for it to ship.

Don’t buy from Ardene.com—they are scammers. On their website, they show clothes as being in stock, but once you make a purchase and pay for shipping, they send you an email saying most of your order is unavailable. To make it worse, they don't allow you to cancel the order. It’s a total scam.

Depuis le 24 décembre 2025, bientôt 3 mois je n’ai pas reçu ma commande en ligne et je n’ai pas été remboursée après avoir contacté plusieurs fois et envoyé des mails. Le service en ligne est extrêmement nul !

Toujours acheté en ligne mes jeans chez Ardene car Toujours et satisfaite jusqu'à dernièrement Achete une paire les portes 1 fois déchire d une poche arrière vue qu elle était en spécial en recommande une autre paire. Ce vendredi qu arrive t il , déchire d une poche arrière aussi. Pas besoin de vous dire que je suis fâchée je suis comme la plupart des gens je ne vit pas sur l or .

Order placed on January 9, 2026. I originally ordered 4 items, all of which were listed as in stock. On January 14, I received an email saying that 1 item was no longer available and that it would be deducted and refunded from the total invoice. That was disappointing, but fine — it happens.

Then February passed with no updates. The order tracking (705142796) hasn’t changed since January 23 and still states: “Delivery delayed: The goods have not been loaded and delivery will likely be delayed.”

I emailed customer service asking for an update and whether I could receive a refund since I no longer wanted to deal with the delay. I never received a reply.

It’s now March — well over 30 days — and I still have no order and no communication from the company. Customers shouldn’t have to send multiple emails just to get basic updates about an order.

At this point, I simply want a full refund. I no longer want the items. Super frustrating experience. I’ve since read many similar complaints from other customers.

Do not order from Ardene! 0 Stars.

Placed an order in store on Jan 17 for the Madesoft Fleece sweatpants and hoodie in pink. The pants arrived quickly but we are still waiting on the hoodie 10+ days later. I am becoming concerned that they oversold and that it is simply not going to arrive at all. If that is the situation I would expect a communication so I can cancel all together and try to get a matching set in an available colour way.
***UPDATE***
Hoodie never arrived. Customer service blamed Purolator, which was just an excuse. Unfortunately this will deter me from ordering anything online from Ardene in the future and I will advise others to do the same.

If I could put a zero I would.
Worst customer service of all time... They can't tell me why my order is being delayed, the girl I spoke with literaly said " I don't know when you will get your order". I asked her for an approximate time lile days, weeks, months ? She replied "I don't know. She was so apethetic. I placed it oved two weeks ago for ONE item and it still has not shipped.

Pire service su monde je ne vais sûrement pas recommander là gardez votre argent et commandez ailleurs

It’s been almost a week since I placed my order up until now I don’t know wheee exactly is my order , they keep making excuses about shipping delays …

Fraud place run by Chinese cyber criminals. Arden is a juice bar company in Atlanta GA these people pretend to be Arden outdoors selling trees. They hit my bank account 4 times in less than 2 minutes. Google provided a complete profile on their criminal history. DO NOT USE THEM

Always the best experience at Ardene.

If I could give 0 I would. My package was stolen off my doorstep, no signature requested and Purolator just snaps a picture and doesn’t have to knock or ring the doorbell. That’s what they said. Ardene said it’s my responsibility even though I had notifications enabled and it didn’t come for over two hours after my package was gone. I’m out $136 dollars and my 11 year old won’t have anything for Christmas because that’s all I had. If I had known I would’ve not ordered from Ardene. I won’t ever again. They should’ve had a policy featured on the checkout page or a tick box saying you agree to be held responsible. They are a joke and not Canadian.

They advised me I should’ve had to delivered somewhere else. Again a joke. My package was to be delivered by Purolator on December 3 and you cannot update it I tried. I had even initiated an inquiry because it still hadn’t come. Bottom line don’t over from Ardene. They said they are Canadian but they are not. I filed a police report and now I’m going to report to BBB. PLEASE don’t order online you will not get your money back or a replacement. Just look at their rating on here.

I made a purchase on Black Friday, and after 6 days, Ardene canceled my order claiming the item was “out of stock.” On the same day I received the cancellation, I checked the website and the exact same item, in the same color and size, was available for purchase — but now at the full price. This is, at the very least, dishonest.

I used my birthday coupon on the canceled order and never got the benefit back. On top of that, the homepage displayed a 20% birthday discount, yet customer service told me that “no 20% birthday coupon was found” in my account. In other words, the website shows discounts you supposedly have, but that don’t actually exist.

Ardene’s rewards and coupons feel like a scam: you use them, they cancel your order, and you lose the benefit.

First and last time shopping with this store. Not recommended.

Do not purchase anything from this company they are a con
I ordered in July and have still have not received order despite payment being taken straight away.
When i email them all i get is the your order is being sorted - I am now about to start a legal claim with them to recover

The clothing is of very poor quality, the sizing is inconsistent and the items not anywhere near the way they were posted on the web. I would avoid this company at all costs.

I made an effort to return the items to their address in Houston, Texas but was told that due to supply chain issues, they had to outsource from China and that I would need to return them to China at my own expense. In effect I am being charged and penalized for their supply-chain decision.

They have a U.S. contact in Houston, TX, and there is no legitimate reason they cannot accept the return there. The fact that they chose to temporarily source from China does not void my right to a fair and reasonable resolution.