Order came wrong but genuine mistake. Sorted immediately and arrived next day. Can’t ask for more than that.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fantastic customer service when things weren't quite right with my order. Nikki was great, and sorted things straight away. 1st delivery was next day, as was the delivery of the order correction. Wo... Ver más
La empresa ha respondido
Very disappointed with poor quality race suit (Women’s Carbon Air2 Closed Back - Fireflow). Developed a hole before being able to wear it in the pool. Have heard from others who bought this model tha... Ver más
La empresa ha respondido
I've ordered a swim costumes before from Arena, and so, so pleased with the design, the costume has a cut out back, coming around the sides too, it looks absolutely amazing on our daughter, it has a r... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre arena UK
Escrito por la empresa
The official UK distributors for arena.
For over 40 years, arena has provided high tech competition swimwear, swimsuits, tri suits, wetsuits and accessories to ensure every moment in the water is unforgettable and for every second to count, we know what a difference successful kit can make.
SHOP NOWInformación de contacto
Unit 2B, Toll Bar, LA10 5HA, Sedbergh, Reino Unido
- 01539622322
- info@arenaswimuk.com
- www.arenaswimuk.com
4,1
Muy bueno
171 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de arena UK
Thank you so much for your fantastic review! We're thrilled to hear you’re happy with the quality and customer experience. Your support means a lot to us!
Happy with my order would recommend…
Happy with my order would recommend this product
22 de mayo de 2025
Respuesta de arena UK
Thank you for your great review! We're so glad you're happy with your order and appreciate the recommendation. Enjoy your product, and we hope to serve you again soon!
Respuesta de arena UK
Thanks for the great feedback! We're glad your order was quick and just as expected. We appreciate your support and hope to see you again soon!
Bought a pair of goggles and the band…
Bought a pair of goggles and the band snapped before I could even get in the pool.
25 de abril de 2025
Respuesta de arena UK
Hi Harry,
Thanks so much for your feedback, and we're really sorry to hear that you've experienced an issue.
Could you please send a few images to sales@solosport.co.uk so we can take a closer look? Once we've reviewed them, we'll be happy to arrange a replacement for you.
Thanks again, and we appreciate your patience!
Best regards,
The Solo Sport Team
not great product quality but good customer service
Sent the wrong swimsuit and the silicon swimming cap broke when I tried to put it in for the first time.
However, customer service was very helpful with quick responses so I got the swimsuit I want resent and got a refund for the cap after sending it back.
28 de abril de 2025
Respuesta de arena UK
Thank you for your feedback. We're truly sorry to hear about the issues with the product quality, including the incorrect swimsuit and the swimming cap. That’s certainly not the experience we aim to provide.
However, we’re glad to know our customer service team was able to assist you promptly and resolve the situation to your satisfaction. Your feedback is invaluable and helps us improve both our products and services. If there's anything else we can do, please don't hesitate to reach out.
very good quality items
25 de abril de 2025
Respuesta de arena UK
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the items. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
had to make a last minute change on my…
had to make a last minute change on my delivery address after payment was completed and the team behind the online chat helped me update, they were very efficient
28 de abril de 2025
Respuesta de arena UK
Thank you for your review! We're so glad our team could assist you quickly with your last-minute address change. It's great to hear the online chat support was efficient and helpful. If you ever need anything else, we're always here to help!
Postage expenses
Really good experience but it would be much better if the free shipping was for smaller total purchase and for faster delivery. Now have to pay £3 for 48h delivery which is too much
28 de abril de 2025
Respuesta de arena UK
Thank you for your feedback! We're really glad to hear you had a good experience overall. We understand your concerns about the shipping costs and appreciate you sharing your thoughts. We're always looking for ways to improve, and your input helps us evaluate how we can make delivery options more affordable and convenient in the future.
Respuesta de arena UK
Thank you for the awesome thumbs up! 👍 We really appreciate your support and are so glad you're happy with your experience. Hope to see you again soon!
The customer service in Canada is awful
The customer service in Canada is awful
The company does not return calls, the email answering time is lagging behind, they do not actually answer the question about return which resulted in impossibility to return the item. I was not able to get the refund and my case took for 4 months to be partially resolved
4 de enero de 2025
Opinión espontánea
Respuesta de arena UK
Good Morning,
Thank you for taking the time to leave a review. However, it seems there may have been a mix-up, as we are arena UK and have no affiliation with arena in Canada. If you’re looking to get in touch with them, you can visit their official website here: https://arenacanada.ca/.
Wishing you all the best!
Great service and good communication…
Great service and good communication via emails.
24 de marzo de 2025
Respuesta de arena UK
Thank you so much for your kind words! We're really glad to hear you were happy with our service and communication. If there's anything else we can help with in the future, don’t hesitate to reach out!
Great customer care and support to…
Great customer care and support to return and exchange for a different size. Thank you.
25 de febrero de 2025
Respuesta de arena UK
Thank you so much for your lovely review! We're really pleased to hear that our team was able to support you with your return and size exchange.
Customer satisfaction is super important to us, and it’s great to know you felt well looked after. If you ever need anything else, we’re just a message away!
Description as stated
Description as stated. Does exactly what it was intended to do. Impressed with quality. Extremely quick delivery.
24 de febrero de 2025
Respuesta de arena UK
Thank you for the great feedback! We're so glad to hear the product lived up to its description and delivered exactly what you expected. It’s also fantastic to know you were impressed with the quality and our speedy delivery!
We really appreciate you taking the time to share your experience—and we hope to see you again soon!
My request for additional information…
My request for additional information on sizingnbefore purchase was swiftly and accurately handled. The website however should have had this information.
24 de febrero de 2025
Respuesta de arena UK
Thank you for your review and for your kind words about our customer support. We're really glad we could assist you quickly and accurately with your sizing query before your purchase.
We also truly appreciate your feedback regarding the website. You're absolutely right—having that information readily available online would make things much easier. We'll be passing this along to our web team as we’re always looking for ways to improve the shopping experience.
Thanks again for your support, and please don’t hesitate to reach out if you need anything in the future!
Lovely products
27 de enero de 2025
Respuesta de arena UK
Thank you so much for your kind words! We're thrilled to hear you’re loving the products.
We really appreciate your support and hope to see you again soon!
Respuesta de arena UK
Thanks for your review! We're so glad to hear you found the delivery fast and the tracking easy to use.
We hope you’re enjoying your order, and we’d love to see you back again soon!
Respuesta de arena UK
Thank you for the awesome review! We're so happy to hear you’re loving the product.
Thanks for your continued support!
Respuesta de arena UK
Thank you for your feedback! We're glad to hear that you found the swimming trunks to be good value and true to size. Hope you enjoy wearing them! 😊🏊♂️
Respuesta de arena UK
Thanks for your feedback! We're glad you found the online ordering process convenient. Let us know if we can assist you further! 😊🛒
Good service
2 de enero de 2025
Respuesta de arena UK
We’re glad you’re satisfied with our service. Let us know if there’s anything more we can do for you!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.