Argos Trade-In Opiniones 

If I could give a zero star rating for this company then I would. To start things off I contacted the post office as my parcel (iPhone) tracking was saying it was still at the sorting office after a week. They informed me that it was probably lost so would need to get in touch with the company that had paid for the postage etc. As they would need to make the claim. I got in touch with Argos buy back (Brightstar) who informed me that until they receive the phone then it’s not their responsibility but once they do I’m entitled to the full value of the phone. I was bitterly disappointed to then find out that they provide all the necessary paperwork and returns label for an item that they have valued at over £200 yet only provide insurance to the value of £100, it makes no sense whatsoever, if this had been explained to me beforehand, I would have paid for a slightly more expensive postage with insurance that covers to the value of £500. After also filling in an insurance claim with the post office just in case the phone turned up at Argos trade in, it did, or so I thought, after numerous phone calls over the space of two weeks and being told yes we have your phone but it’s not got to the processing team yet, I called again today to be told by a different person again that the post office had delivered the packaging but there was no phone in it!! I asked how the hell can an empty package be signed for to which I was informed that it would have been part of a larger consignment and not individual parcels.
A further call later I asked how then would you know that the post office had delivered an empty parcel and that one of your employees had taken the phone out, I then reminded them of the first call in when I was told that once the parcel arrives with them it becomes their responsibility thereby qualifying me for the full value of the phone. Once again I was put on hold while he spoke to his manager and I wasn’t surprised by his reply of ‘I’m sorry you were misinformed but this doesn’t alter anything’ in the slightest!!

There’s more phone calls and email threads that I could add but It just needs pointing out that this is just one big rip off company that have conned me from the beginning and I just wish I’d have read other peoples very negative reviews on other platforms before using these modern day pirates - again avoid like the plague!