Aritzia Opiniones 301

Spoke with Aritzia Concierge Samantha on October 18th regarding an order I didn't receive. She emailed stating they would do an internal investigation and I'd receive a response within 3 business days. She told me specifically not to follow up as it would push me down in queue. I didn't hear anything so I followed up on October 23rd/24th and still didn't get a response. October 28th I reached back out via live chat and was told to "just wait" and by following up, I'm only putting myself further down in queue. I emailed in a new thread regarding this and STILL haven't heard anything at all.

Extremely poor customer service.

I really wanted to love Aritzia as they have great clothes that fit my personal style. However, I have consistently got bad experiences with them: expensive clothes that are easily damaged after 3-4 uses and are difficult to maintain, very unprofessional and rude staff that will make you feel bad for not buying something they suggested or for returning items in store. They are so snobby and disagreeable that I started returning clothes online and pay the 8$ return postal fee.

However, on my last returned order, they charged me 4 times the 8$ fee by mistake. The concierge chatting online didn't really listen to what was happening and didn't want to investigate or refund me, or let me speak with a manager. She disconnected the chat after 3 minutes of inactivity while I was retrieving information about the order and refund numbers.

I had to send an email, the employee understood immediately the mistake and refunded me.

Horrendous cost for super puff jacket to be delivered to the UK on top of an already expensive jacket. Was not made aware of this on aritzia site before purchasing that customs costs would occur and buyer liable for those costs. Now just seeing other reviews that jacket not worth the money! I wished I’d read these reviews before purchasing. Lessons learned and won’t be making these mistakes again. Still waiting on jacket to be delivered now outwith their delivery times. I would avoid buying from here if you live in the UK

Great experience and fast shipping within two days.

I went shopping with my daughter, the sales women were very nice and helpful.
My daughter chose 3 shirts and a blue flare pants legging.
When I washed the legging even if the dark colors, it stained the other clothes.
For that price (more than 50$), this should not happen. Or we should be being aware of that.
Otherwise the quality of the tops seem to be good the materials are good quality and it also look very good.
I will go back, but I will make sure to tell them about that pants problem.

Don‘t order from there if you‘re from Germany. I placed my order on the fifth August. I ordered some really cute cargo sweats for my birthday. The shipping time on the website while ordering said "4 to 7 business days" for standard shipping. I ordered and didn’t get any shipment update for 6 days. So I contacted the customer support, who was not helpful at all. They just told me to be patient over and over again. They tried to tell me that weekend’s aren’t business days, which is funny because my order got delivered on a Saturday. I explained to them, that in Germany Saturday’s are business days, but they were just ignorant and simply rude. Finally, on the 17th August my pants arrived. In time, before my birthday. I was really happy when they arrived, although the quality was a little bit lacking. D; Would not recommend because of the fuss.

I have made two purchases with this company. 1. The super puff jacket. It was expensive and the quality is low. The seams are flimsy and the fabric easily picks up debris when you sit and move through the world. 2. Despite this first purchase I made a 2nd one online for two items with a purchase price of close to $400. I did not receive the items and when I reached out to customer service the team said there was nothing they could do. The customer service is awful, quality of product is low and the prices are high. It just doesn't add up.

Terrible experience at this clothing store. (Hill Crest Mall) We bought a sale item and the clerk egged us on by saying we could exchange and get a refund. But this was not the case. The girl who claimed to be the store manager was not professional at all and made me feel that the quality of this clothing store was poor. It doesn't even compare to Canadian brands like Lulu, Arc'teryx and Root. No more visit ever.

If I could not add a star I would.
I bought a jacket in Aritzia at the annual sale in Vancouver. When I arrived home, I realized that the jacket was damaged. I called Aritzia customer service and they said that there is nothing they can do and that I should have had checked the item. Also he proceed to tell me to take the jacket to a tailor at my own cost. The jacket was more than a hundred dollars so it’s unacceptable to take my money and not fix the problem; it’s basically a scam.
It is extremely disappointing of Aritzia to scam customers by taking the money for damage goods.

Ordered a gift card and it wasn’t delivered to email. the money was taken out of my bank account I called the customer service number- after explanation I was told to call another number which processes orders. This person said the investigation would be completed and I would be notified in 3 hours. 9 hours later I received an email that they could not process my order and I would have to wait 48/72 hours for refund. If the refund wasn’t issued I would have to follow up with my bank. I received no support from Aritzia and now must handle the problem myself to ensure money is refunded

This store at Hillcrest mall, Richmond Hill Ontario is an absolute nightmare.
I went back to the store for an exchange. I tried the one size up and it was perfect. The girl (the salesperson) at the fitting room took the right size top from me. She said she will leave the new top inside my bag. After I finished changing. I went to the desk the cashier handed in my bag; and I left. In a heavy rush hour tragic I went back home. When I got home I took my new top to hang it, shockingly I saw the original purchase size inside my bag!!!!! I had to go back to the store immediately because I needed to wear it to my friend’s party.
It took me another hour to go back to the store. When I explained to the girl ; she said oh I am sorry the cashier must have forgotten to exchange your top. It was absolutely rude unacceptable unprofessional and extremely strange. I would never go back to this place. And I recommend stay away from the salespeople at this shop.
If you really have to buy clothing from this store go for trying and order it online.

the customer service is next level POOR. the item in the store is not "cheap", honestly is pretty expensive. The online return policy on sale item is impossible. I filed complaint, all of the staff handling just copy and paste the policy. I CAN read- even the management is rude and offending me. Keep questioning me like I have no money to shop there. A few staff to highlight on being poor customer service is Maddy, Kate , Sarah.
Please train your staff.

They have the worst customer service and it takes them forever to come up with a solution that ends up being unsatisfactory. In the past month, they have sent me two orders with the wrong items. One was someone else’s order completely. The items from my orders were now sold out and I couldn’t order them again. Their solution was for me to go out of my way to both times - once to the store and once to FedEx - both being downtown so I had to pay transit costs to get there. They didn’t offer me any discount codes or any way to make it up to me and instead tried to push me to order from them again! Don’t think so - steer clear of ordering from this company.

I am very disappointed because we ordered something through one of their stores in Toronto knowing that the item was available. After 10 days without receiving the package or any emails regarding the shipping, I decided to call the customer service. The girl was very kind but I was told that the item was not available anymore and I would have received the refund going back to the store where the order was made.
Very disappointing that they are not able to have their website or availability updated in real time not even for their stores.
And if I would have called them I might have never known what was going on!
Not expecting this from a store like this and with so expensive things.

I ordered an item of clothing to the UK with free delivery. The item didn’t fit so I returned it. All seemed fine and well until I was quoted around $45 for the return, something which I was not made clearly aware of before my purchase. This charge was written in small print somewhere on the website and it could be made more obvious for buyers.

After agreeing to pay the return price, I thought this would be the end of Aritzia’s extortionate return prices. This was until I received a letter from FedEx asking for £109 in taxes (around 50% the cost of the item itself), alongside an absurd letter in the same envelope from Hungary demanding approximately €2000 euros for ‘premium insoles’ and other items which I did not buy. I asked the customer service about this second letter inside the FedEx envelope and neither they nor FedEx could pinpoint where it came from. I lost trust in both Aritzia and FedEx as companies.

I will never order from Aritzia again- this is the worst experience I have ever had with a clothing company.

awful awful experience shopping on their online store. hidden fees, disgusting return policy. Avoid shopping here at all cost. Was my first and last time shopping there.

Avoid purchasing from this store, especially sale items, as returns only qualify for store credits. If you want to place a special order for an out-of-stock item, you cannot use these store credits. I returned four items, received credits for only three, and am still waiting for a response about the fourth. One item in my large online order was out of stock, and I didn't receive a refund until I went to the store to ask for it. If you need to cancel or modify your order, you must call their "concierge" phone number, which only works at certain hours. Overall, it was a very bad experience; it feels like they try every possible way to avoid giving your money back once you hit the "Place Order" button. This was my first purchase but I highly doubt I will be returning....

Me and my friend just went to the Aritzia in Metrotown, because we work in construction and we went straight to the store after work, two girls in the fitting room, were talking disgust about us, and they even keep an eye on us like what we were doing, they shouldn’t judge a book by its cover!!! Due to that, me and my friend left whatever we wanted to buy, this was the reason. This store is not only for the high five expensive ladies but also for us!
I’m extremely sad right now, and they need to work on their customer service.

Buyer beware!!!! Aritzia does not take responsibility if your package is never delivered to you. Package sent through Aritzia for approximately $800 was sent through a fedex and delivered and signed for by another residence. Aritzia has stated the address of delivery was my own. However the package was not delivered to my household and the recipient who signed for it is a name unknown to me. They have requested that I go knocking on doors in my neighborhood to track down the package and they will not refund me the money nor will they resend the items until an internal investigation is complete. At which point I am unclear what their resolution will be. I will be opening an investigation with Visa as this is fraud. Any other seller such as Amazon or The Gap refunds the customer and proceeds with the investigation. I am on the hook for the cost of a package they delivered to someone else. Very concerning for a busy person who opts for the convenience of online shopping. Aritzia has really dropped the ball and shown that their customers come last.

I have bought from here a few times for bday gifts and always got good prices. Shipping is 5-7 days though but genuine good products.