Ark Wildlife Limited Opiniones 

172
TrustScore: 4 sobre 5

4,1

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The feeder is well made and keeps squirrels out, and also hopefully parakeets, although time will tell. It's easy to dismantle and reassemble for cleaning, BUT DO NOT UNSCREW THE SCREW THROUGH THE B... Ver más

Valorada con 5 estrellas sobre 5

We feathered friends were not too pleased yesterday morning with "her indoors" only partially filling the peanut feeders. She clearly understood our concerns and ordered more supplies at 1245h and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been ordering regularly from Ark Wildlife for over a year. We have squirrels, birds and hedgehogs visiting our garden and it's no exaggeration to say that they love AW food and rarely, if ever,... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

What's happened to you, Ark? I've been a faithful customer for a number of years, regularly spending over a hundred pounds at a time. Last month I bought 26 kilos of classic sunflower hearts for £36 -... Ver más

Información sobre la empresa

  1. Tienda de alimentos para animales
  2. Tienda de aves

Escrito por la empresa

We’re here to help you turn your British garden into a place where nature can thrive. From a small pot to a large plot, it’s our job to give you the right tools to make the most of your garden and its inhabitants.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

172 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,1

Todas las opiniones

(172)

16 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

GAMECHANGING FOX REPELLER - PESTFree + Ultrasonic Multi Animal Deterrent

We live in London and have struggled for years with foxes and cats using our garden daily as a toilet, making it utterly unusable for our kids in summer for as long as I can remember. We tried water-sprayers, battery-powered sound emitters, tea-tree oil, lemon rind, wall spikes THE LOT, and nothing ever worked. We must have sent £500 over the years on different products, and we read every article on the internet - all to no avail. Then, a year ago, we bought the PESTFree + Ultrasonic Multi Animal Deterrent - and now we haven't had a fox or a cat in our garden for a whole year!! Only someone who has suffered from foxes or cats relentlessly crapping in thier garden undertsands what that actually means. Now I no longer have to check the grass before letting my kids go out to play - it has been a total game changer - I cannot recommend this thing enough.

22 de julio de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for sharing your experience – what an incredible transformation!

We’re absolutely thrilled to hear that the PESTFree+ Deterrent has made such a difference for you and your family. After everything you’ve tried (and we know how frustrating and disheartening that can be), it's fantastic to know you've finally found a solution that truly works.

Being able to enjoy your garden again, especially with peace of mind for your children, is exactly the kind of outcome we hope for. Thank you again for your detailed and heartfelt review, it will no doubt help others facing the same struggles.

Wishing you many more mess-free, worry-free summers ahead!

Kind regards,
The Ark Wildlife Team.

Valorada con 5 estrellas sobre 5

Sometimes things go wrong

We had courier breakages when our order arrived. Karen dealt with the problem extremely efficiently and we had replacements on the day following us advising of the problem.
Sometimes things go wrong. How they are dealt with shows who's good and who's not.
10/10

17 de julio de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your kind words and understanding!

We're sorry to hear the courier caused breakages with your order, but we're so glad to hear Karen was able to resolve everything quickly and efficiently for you. You're absolutely right, things can occasionally go wrong, and we always aim to put them right as smoothly as possible.

Your feedback means a lot to us, and we’ll be sure to pass your lovely comments on to Karen too. Thank you again for your support

Valorada con 5 estrellas sobre 5

Quality products,quick delivery

Quality products,quick delivery.
One of the best Bird and small animal feeds around. I shall be re ordering when I get low. Keep up the good work.

3 de julio de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of our products and speedy delivery. It means a lot to know you consider us one of the best for bird and small animal feeds. We look forward to your next order, and we'll definitely keep up the good work!

Kind regards,
The Ark Wildlife Team.

Valorada con 5 estrellas sobre 5

Great products, Great for Wildlife

Ark wildlife supplies some great products. I recently purchased their large seed guardian for our pole feeder. We have rooks and jackdaws that have learned how balance on the feeder and can empty the feeder in a matter of minutes. I thought the guardian was just the cage to go around my existing feeder so was delighted when it came with a brand new feeder too. Since using this guardian its has kept the larger birds off the feeder. The guardian wasn't cheap but will pay for itself over a few months. Going to order a second one soon.

14 de junio de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your lovely review!

We’re really pleased to hear that the Large Seed Guardian is doing the job — rooks and jackdaws can be surprisingly clever when it comes to accessing feeders!

We completely agree, while it’s an investment, it soon pays for itself by helping your seed last longer and giving smaller birds a fair chance. We’ll be delighted to send a second one your way when you’re ready.

Thanks again for supporting garden wildlife with us!

Warm regards,
The Ark Wildlife Team

Valorada con 5 estrellas sobre 5

Swift response to quality issue.

A few weeks ago I posted a review about the drop in quality about the floating duck food. I was contacted the next day by the company and given a full breakdown and explanation of the issue. It turns out that the manufacturing process was to blame for the food sinking. I was immediately offered fresh food and assured that the quality of the food was still top notch. I have now been sent out a new batch of floating duck and refunded half my purchase price. The customer service from Ark Wildlife has been outstanding and I will continue to buy from them in the future.

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have ordered from them twice and the…

I have ordered from them twice and the postage is so fast it's impressive. I like their ethos and their products. I look forward to shopping more with them.

29 de mayo de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your kind words! We're thrilled to hear that your orders arrived quickly and that you appreciate our ethos and products, it truly means a lot to us. We’re passionate about helping both wildlife and those who care for it, so knowing you’re looking forward to shopping with us again really makes our day.

Thanks again for your support, we look forward to sending more wildlife-friendly goodies your way soon!

Valorada con 5 estrellas sobre 5

Great Company

I have been buying various bird food for a long time from Ark. Always great quality and prompt delivery. Trusted and convenient. Can’t praise them highly enough.

30 de abril de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your continued support and kind words! We're delighted to hear that you've consistently been happy with the quality and service. It really means a lot to have earned your trust, we truly appreciate it!

Valorada con 2 estrellas sobre 5

Disappointed - the ducks and swans turn their beaks up

Having been a loyal customer for years, especially the duck and swan food. I was very disappointed with the latest batch (16kg purchased) and the marked deterioration in quality.
It has gone from a high quality product which I recommend to anyone - to one which can only be described as the sweepings off the floor - and the pieces no longer float! To add to the disappointment the price has increased - again!
Please check your suppliers Ark Wildlife - they shouldn't be producing such an inferior product.
It's a shame I can't add photos to show how truly bad it was.

23 de abril de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and want to assure you that this is not the standard we aim to deliver. We unfortunately experienced an issue with our extrusion process, which whilst the ingredients were still of the same high-quality, the shape and density of the product was affected, causing the product to be visually very different, with some pellets sinking. This is being rectified by our production team, and will not happen again.

We want to note that this review is the first time we’re hearing of the issue, and we have not received any prior communication from you regarding the quality concerns. Unfortunately, without being made aware, we’re unable to investigate or put things right, however I am aware a member of our team has since spoken to you directly regarding the matter and we will be issuing you with replacements.

Thank you again for bringing this to our attention.

Valorada con 4 estrellas sobre 5

I’ve been a loyal customer of Ark…

I’ve been a loyal customer of Ark Wildlife for a while now. Their products, whether for birds, squirrels, or bees, are consistently high quality and reasonably priced. Delivery is always prompt, and the website is easy to navigate. I’ve had great customer service with quick, professional responses to any problems. Highly recommend!

3 de marzo de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your kind words and continued support! We're thrilled to hear that you've had such positive experiences with our products and service, it truly means a lot to us. We’re always here to help, and it's wonderful to know our efforts are appreciated. Thanks again for recommending us!

Valorada con 2 estrellas sobre 5

Well I buy walnuts in shells every week…

Well I buy walnuts in shells every week totalling 120 pounds a month 32 pounds for 5kg I just went to purchase again and 5kg is now 40 pounds that's 8 pounds hike.
I went on ebay and found 5kg for 28 pounds. Sorry arkwildlife but you have definitely lost my custom that's an 8 pounds jump.
No way.

11 de marzo de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

We completely understand that price increases are frustrating, trust us, we don’t like them either! We work really hard to keep our prices as fair as possible, but unfortunately, our own costs have gone up significantly. If we didn’t adjust our prices, we’d basically be giving walnuts away… and as much as we love our wildlife friends, we do need to keep the lights on!

That said, we truly appreciate your support and we do always try to keep our prices competitive while maintaining the top-notch quality you know us for. And as we'd never settle of lesser quality nuts, we've had to increase our price. We completely understand your decision to source a new supplier, and we'll be sorry to see you go.

Kind regards,

The Ark Wildlife Team.

Valorada con 5 estrellas sobre 5

Superb customer service and very fast delivery

Found this website after constantly being let down by another supplier. Ark Wildlife are brilliant as they respond to your order straight away and ship the very same day.
Quality of bird food is outstanding and price is competitive. I can’t fault them

10 de enero de 2025
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you for your fantastic feedback! We’re so glad you found us and that we could turn things around after your experience elsewhere. It’s great to hear you're happy with our service and bird food quality, we really appreciate your support!

Valorada con 1 estrellas sobre 5

Customer relations are appalling and prices excessive

Customer relations are non - existent; Recent e-mail no response; not the first occasion. In the past I have purchased over a thousand pounds worth of bird foods but ceased due to the exessive prices now. the fact is, there are other retailers that have food of the same quality significantly cheaper, with excellent communication and occasional discounts for customers who are valued. I notice from the reviews, that Ark give thanks to all good reviews but ignore negative reviews, That says a lot!
I thank Ark for their reply, but as I explained in my initial mail to them regarding the Premium Peanuts; i was not trying to negotiate a price without a good reason. The fact is that this item was not available for some time and I requested that Ark let me know when available. This they failed to do;when recently I checked their site and found that they were available again but that all 12Kg packs were gone and only 6 kg left. Was it really unreasonable in these circumstances to offer to pay a price for two 6 KG packs that would have been about the same as the 12KG pack had it been available. The two packs of 6GK would have cost over £46,. I offered to pay £38. The same as another outlet who are offering premium quality nuts as £37. Sorry to note Ark's inflexible stance.

24 de noviembre de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you for your feedback. We’re sorry to hear about your dissatisfaction with our pricing and communication. As an online retailer, our prices are set to reflect the quality of our products and the costs associated with maintaining the standards our customers expect. We do not negotiate prices on an individual basis as per your email to us.

We understand that you may have found similar products elsewhere at a lower price. We encourage you to shop where you feel you’re getting the best value for your needs, as the wildlifes needs are greater than ours. Our pricing is carefully considered and remains as it is, ensuring consistency and fairness for all our customers, we're sorry that you're not satisfied by this.

Your concerns regarding customer service are noted and we would like to address your observation regarding how we respond to reviews. For negative feedback, our approach depends on the nature and severity of the concern. In some cases, we respond publicly to provide clarity and reassurance to other customers who may have similar concerns. For more complex or sensitive matters, we may choose to address the issue privately to ensure a more thorough and personalised resolution.

Rest assured that every piece of feedback we receive is important to us, and we aim to handle each one with care and professionalism, regardless of the format of our response.

Valorada con 5 estrellas sobre 5

What a fabulous online store

What a fabulous online store! Everything you need to give the wild a chance. I purchased a bee house & bee tubes. I have my own colony of mason & leaf cutter bees. They use the old bee hotels picked up in Aldi. They are too old now & I need a better way of keeping my colony healthy. Ark had just what I need at a great price. I ordered & it arrived the next day. The box was sustainably packed just adding to the whole experience.
The product I bought is extremely well made & sturdy. I love it & will be adding a second in another month.
The full range of products are well priced. Everyone can afford to give back to nature a little or a lot by purchasing something for the garden from here.

7 de octubre de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for this wonderful feedback! It’s heartening to hear how dedicated you are to supporting your bee colony, and we’re thrilled we could provide exactly what you needed. We’re especially glad you appreciated the sustainable packaging and craftsmanship. Your passion for giving back to nature is inspiring, and we're so grateful to be part of that journey with you.

Valorada con 5 estrellas sobre 5

Everything you need for wildlife visitors!

I've been ordering regularly from Ark Wildlife for over a year. We have squirrels, birds and hedgehogs visiting our garden and it's no exaggeration to say that they love AW food and rarely, if ever, are there any leftovers! The website is engaging, user-friendly and offers a great selection to choose from. Lastly, orders are delivered promptly.

3 de octubre de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you for your lovely comments! It's fantastic to hear that you have found our store to be the place for all your wildlife needs! We take pride in offering high-quality products that cater to the needs of wildlife enthusiasts like yourself. Thank you for supporting us and your wildlife!

Kind regards, The Ark Wildlife Team.

Valorada con 5 estrellas sobre 5

Excellent quality

Excellent quality, very good price, next day delivery. I feed squirrels regularly with pistachios, all kind of fruits and veggies. I have recently decided to feed them with a proper food and the Ark Wildlife is the place that provides it all. They also give you a lot of useful information about the wildlife.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you for your 5-star rating of Ark Wildlife! We truly appreciate your kind words and support. We put a lot of effort into ensuring our products meet the highest standards, and we hope your squirrels are enjoying our food!

Kind regards,
The Ark Wildlife Team.

Valorada con 5 estrellas sobre 5

Excellent

I ordered a hedgehog house from ark wildlife because it was the cheapest out of all websites I searched. DPD delivered it next day.

29 de agosto de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your 5-star rating of Ark Wildlife! We truly appreciate your kind words and support. We hope your new hedgehog house gains some spiky little occupants soon! Thank you for supporting your wildlife.

Kind regards,
The Ark Wildlife Team.

Valorada con 1 estrellas sobre 5

Had really good experiences until this…

Had really good experiences until this week and fair doe's it's down to dpd couriers but you'll get no help from either dpd or Ark.
I order 100s of pounds of walnuts in shell's for the squirrels a month but the couriers have been absolute d/cks this week and now can't deliver until Monday it's Friday and I've 9 squirrels to feed.
As Ark or dpd weren't helpful I will not be buying from Ark again until they change couriers but they don't care how good a customer you are they basically tell you 'oh well '
I've now got to use my Last 30 pounds to buy more off amazon for tomorrow which is my pet insurance money until the nuts go back to Ark and I get my refund leaving my cat at risk if he gets injured or sick.
I'm livid at the lack of help from these people I really am appalled and fed up.
100 damn pounds what a joke.
Never again.
No loyalty to customers spending loads of money and definitely don't care about the animals you feed but they do like your money.
Further more my window is wide open and I'm charging my mobility scooter yet he says I'm not in.
What a joke I'm bl@@dy fuming.
Just found 25kg for another 7 pounds on healthy supplies which is even better.

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Audubon baffle

The Audubon baffle is very easy to attach to the feeding pole, and it certainly exceeded my expectations. It’s also easy to clean.The squirrels now use their squirrel feeder and also eat seed mix from the ground feeder, so they are well catered for. Ark were quick to offer a refund after I complained that the squirrel food I ordered wasn't of good quality (maybe it was a rogue pack, so I am happy). The quality of items at Ark Wildlife is usually excellent and they are very reliable.

26 de julio de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your 5-star rating of Ark Wildlife! We truly appreciate your support and are thrilled to hear that you're happy with our products.

We strive to provide the best possible service and products, so it means a lot to us to know that we were able to resolve your issue promptly.

Kind regards,
The Ark Wildlife Team.

Valorada con 5 estrellas sobre 5

Absolutely amazing place

Absolutely amazing place! Toilets every where! Food was lovely! Staff are all lovely and friendly! Animals well kept and loads and loads to do! This place is outstanding!!

13 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 star service from The Ark

I am a regular online customer of Ark Wildlife. I recently had a small query with an order received. Craig at The Ark dealt with the issue extremely promptly and professionally via courteous emails. No quibble or fuss, just excellent customer service. I will certainly continue to buy my wildlife food products from them.

3 de julio de 2024
Opinión espontánea
Logotipo de Ark Wildlife Limited

Respuesta de Ark Wildlife Limited

Thank you so much for your 5-star rating of Ark Wildlife! We truly appreciate your support and are thrilled to hear that you'll shop with us again in the future.

We strive to provide the best possible service and products, so it means a lot to us to know that Craig was able to resolve your issue promptly.

Kind regards,
The Ark Wildlife Team.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más