For the last six years or so I've been buying Ethiopian Hunkute beans and grinding them for pour over and filter. When I first came across them at Drop Coffee in Stockholm they were a revelation t... Ver más
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Consulta las opiniones de los clientes
Coffee subscription has been first class, different each time which is a great way to try a range of coffees. All really nice. Had a slight issue with an incorrect delivery (beans instead of ground) w... Ver más
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The best roasters in Edinburgh. Their wide selection of beans means everyone can find something for themselves, and they deliver them to your doorstep without a postage fee! As to their coffee shops,... Ver más
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Generally they are a pretty dependable specialty coffee company. However they still use LDPE packaging, rather than using aluminium cans or compostable packaging. While obviously you can drop these of... Ver más
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Información sobre la empresa
Escrito por la empresa
Artisan Roast Specialty Coffee Roasters. Delivering exceptional coffee straight to your dose since 2007. We are Edinburgh's much loved and trusted independent specialty roastery, founded around a belief that coffee is not just a drink, but an experience that brings people together.
Información de contacto
Unit 4, Peffermill Parc, 25 Kings Haugh, , EH16 5UY, Edinburgh, Reino Unido
- ineedcoffee@artisanroast.co.uk
- www.artisanroast.co.uk
4,5
Excelente
81 opiniones
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Efficient communication and problem solving
I had the pleasure of communicating with Olivia about a mistake made on my behalf. I had written an incorrect address for my purchase to be delivered to and the parcel was returned to sender. I contacted the company and received a punctual and helpful reply. The mistake was corrected and the item purchased resent and was received by my sister for her birthday. To be honest, I had thought it was a lost cause, as is sadly the case with many companies these days. But not this one! A happy and returning customer due to the efficient communication and problem solving skills. Thank you!
6 de marzo de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hi Iva,
Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us, and to hear Olivia was able to get your coffee heading in the right direction in time for your sisters birthday.
Best Wishes from the Roastery Team
It’s the best coffee I have tasted in…
It’s the best coffee I have tasted in the UK. I have had a regular coffee subscription with Artisan Roast for over 3 years now and their beans and service is brilliant
15 de febrero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hi Kapil,
Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us. It’s great to hear we've been able to help with customer service and that you're enjoying your subscription.
Best Wishes from the Roastery Team
Excellent coffee delivered as quickly…
Excellent coffee delivered as quickly as a flash.
8 de febrero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hi Andrew
Thanks very much for taking the time to post a review and for your generous words . We really appreciate it.
All the best from the Artisan Roast Team.
Amazing products and great customer…
Amazing products and great customer service!
8 de febrero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Dear Alex,
Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us, and it’s great to hear Olivia was able to help out as well.
All the Best,
The Roastery team
Exceptional customer service from Artisan Roast.
Exceptional customer service from Artisan Roast. Wonderful coffee too. These guys are doing a great job.
7 de febrero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hi Jamie,
Thanks very much for your geneosity and for taking the time to post a review. We really appreciate it.
We're happy to hear you've been enjoying our coffee - fingers crossed you like our next batch of coffee releases too.
All the best from the Artisan Roast Team.
I've been buying my coffee from AR for…
I've been buying my coffee from AR for a number of years. Fantastic coffee (of course) ! Always fresh, delivered promptly (often the day after ordering it!) paired with equally fabulous service both in their shops and online. I had a query with my subscription, it was resolved by Olivia immediately and with a smile! Looking for great coffee and great staff? Look no further.
7 de febrero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hi Thinker of Things,
Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us, and to know you've been enjoying our coffee, both in the cafes and at home, for so long.
It’s great to hear Olivia was able to resolve your subscription issue as well.
Best Wishes from the Roastery Team
I regularly order coffee from Artisan…
I regularly order coffee from Artisan Roast for home delivery, which always arrives recently roasted and well packaged. There's a good and varied selection of coffee types available, along with roasting details and suggestions for suitable brewing methods. Customer service is excellent: when I've had a query about a particular coffee, they've answered it quickly.
25 de enero de 2023
Opinión espontánea
Fantastic Artisan Coffee Roasters! 5*****
I've been using AR for almost 2 years now for a subscription of Janzsoon 1kg coffee. There have been a number of occasions i have ordered the coffee, it was posted the next day and delivered the day after! Always freshly roasted and super tasty - couldn't recommend any more. Keep up the great work
14 de enero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hello S Gray
Thanks very much for your review and for taking the time to write it. We're really happy to hear you've had such a positive experience as a subscriber and appreciate your comments.
All the Best,
The Roastery Team
Love AR!
Very happy with the coffee! Great company to order from, even from the US.
6 de enero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hi Rachel,
Thanks very much for taking the time to post a review. It's great to hear our coffee is arriving in the US tasting delicious and we really appreciate the support!
All the Best,
The Roastery Team
My go-to site for roasted beans
My go-to site for roasted beans. I get a regular order of Janszoon which I love, is very consistent and gets to me quickly with free delivey.
Customser service is friendly, prompt, efficient and human! Highly recommended.
6 de enero de 2023
Opinión espontánea
Respuesta de Artisan Roast
Hello Friend of Ted!
Thanks very much for your review and for taking the time to write it. Janszoon has been a firm customer favourite all the way back our early days in 2007 and we appreciate your positive comments.
All the Best,
The Roastery Team
Very good freshly roasted coffee
Very good freshly roasted coffee. The staff is experienced and always happy to help to choose the coffee bag which meets my expectations the most.
Great customer service!
5 de diciembre de 2022
Opinión espontánea
Respuesta de Artisan Roast
Thanks very much for your geneosity and for taking the time to post a review. We really appreciate it.
Coffee preference is a very personal thing so we're happy to hear the team have been able to help you choose.
All the best from the Artisan Roast team.
Amazing customer service
Amazing customer service!
I’m glad Olivia sorted the issue with my order. Very helpful and professional 💜
Can’t wait to get my subscription and enjoy the taste of this wonderful coffee.
8 de diciembre de 2022
Opinión espontánea
Respuesta de Artisan Roast
Dear Marzena,
Thanks very much for your positive review. We really appreciate you taking the time to share your rating with us, and it’s great to hear Olivia was able to resolve your subscription issue.
We hope you enjoy the coffee!
Best Wishes from the Roastery Team
Excellent customer service
Thank you so much for your help! I accidentally put the wrong address and Olivia sorted it all out for me.
28 de noviembre de 2022
Opinión espontánea
Respuesta de Artisan Roast
Dear Angharad,
Thanks very much for your positive review. We really appreciate you taking the time to share your rating with us, and it’s great to hear Olivia was able to point your order in the right direction.
Best Wishes from the Roastery Team
My coffee dealers for years now
My coffee dealers for years now. At first, I was a cafe regular but I now moved online and their subscription keeps surprising me with each delivery.
7 de noviembre de 2022
Opinión espontánea
Respuesta de Artisan Roast
Dear Lucas
Thanks very much for your review and for taking the time to write it. It's great to hear you're enjoying the variety of the subscriptions service and we really appreciate your support!
All the best from the roastery team.
I've been using artisan roast for…
I've been using artisan roast for monthly coffee delivery for the past couple of years. The quality of the coffee is great and, for my sage machine at least, is the perfect grind (compared to other pre-ground coffee from Edinburgh companies). Price is very reasonable for the quality and deliver has always been on time
1 de agosto de 2022
Opinión espontánea
Respuesta de Artisan Roast
Dear Ross,
Thanks very much for your review and for taking the time to write it. We really appreciate your support and it's great to hear you're getting tasty results with your Sage espresso machine.
All the best from the roastery team.
Awful Service
Terrible service. Overpriced and rubbish atmosphere. Feels very contrived and definitely a 'Non-Leith' vibe.
20 de mayo de 2022
Opinión espontánea
Respuesta de Artisan Roast
Dear Chris Yorkston,
Thanks for taking the time to post a review and we’re very sorry you didn’t enjoy your visit to our Artisan Roast café in Leith. We always aim to create a welcoming and inclusive environment with great coffee in our café’s. It sounds like these standards are not what you experienced so we’d like to find out some more details please.
Can you email us at ineedcoffee@artisanroast.co.uk and we’ll do our best to resolve your complaint in full.
Yours Sincerely,
John
Brilliant coffee supplier
We have used this company to supply coffee beans for a long time now. They have a great range and their Janszoon blend makes a great flat white.
Beans are always freshly roasted and have a "roasted on" date on the bag.
They consistently deliver a good service, even during lockdown.
22 de octubre de 2021
Opinión espontánea
Respuesta de Artisan Roast
Dear Paul,
Thanks very much for your review and for taking the time to write it. We really appreciate your support and it's great you hear you love our long term house blend janszoon.
Generally good coffee
Generally good coffee. I brew filter and I think some of the single origins don't shine in that method. But the Kenyans are easily some of the best I've had.
4 de marzo de 2021
Opinión espontánea
Respuesta de Artisan Roast
Dear Ben,
Thanks for taking the time to post a review and we really appreciate your comments. We're big fans of bright and bold Kenyan coffee so its great to hear you like them.
Thanks too for the comments on our single origins. Some of our roast levels are designed to cross over towards stove top and espresso and it may be that you tried one of these these. If ever you need any advice on choosing a coffee please drop us an email and we'd be delighted to help.
Will never reply. Do not order from them.
Ordered a coffee subscription for my partner and not only does the link not work for him to see his gift, but no one in any team is replying to me about it. The subscription was a year for over £100 so it’s not a small amount of money and it’s been over a week now with no reply. I would cancel my order but I don’t think they’d even reply to refund me.
21 de mayo de 2020
Opinión espontánea
great coffee
I love coffee - and since drinking a cup from this company (in a cafe in Edinburgh) I've ordered their coffee online for years.
I especially love the Cobblestone blend.
30 de agosto de 2019
Opinión espontánea
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