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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have received first class service from all the staff at Atlantis. Nothing was too much trouble for all the customer service staff, they couldn't have been more helpful. Your engineer Jake arrived pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de ablandamiento de agua
  2. también en la categoría
  3. Fontanero

Información proporcionada por diversas fuentes externas

We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

208 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,9

Todas las opiniones

(208)

11 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quality product

Quality product, prompt servicing and friendly staff.

13 de junio de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hi Chris. Thank you very much for the great review.

Valorada con 4 estrellas sobre 5

Really nice young man

Really nice young man - but left without topping up the salt level which was near to empty... the bag of salt was next to the water Softner.. That would have nice then 5 stars.
Stuart Storey

13 de junio de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hello Stuart. Thank you for your feedback, this is something that we will pass onto our engineers in order to deliver a 5* service on our next visit.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, excellent engineer, simple and effective operation.

13 de junio de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hello Peter. Thank you for taking the time to leave such a great review

Valorada con 5 estrellas sobre 5

Good Service

James arrived as expected, checked whether he needed to remove footwear. He checked if he could run water in bathroom, was quiet and tidy in his work and advised me at the end of the service. Was polite and respectful.

13 de junio de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hello Ann. Thank you so much for the lovely review. I will be sure to pass your praise onto James.
Steve

Valorada con 5 estrellas sobre 5

GREAT SERVICE AND SUPPORT

A COMPANY THAT BELIEVES IN TAKING CARE OF ITS CUSTOMERS ! VERY FAST REACTION AND SUPPORT FOR AN EMERGENCY SITUATION . SERVICE ENGINNER WAS COURTEOUS , HELPFUL AND COMPLETED A PROFESSIONAL JOB IN NOT SO EASY CONDITIONS AND ACCESS. GOOD REASONS TO STAY LOYAL WITH ATLANTIS. MANY THANKS.

5 de junio de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Thank you Tim for such kind words.

Valorada con 5 estrellas sobre 5

Totally happy

Just traded in my old softener for a new one. The old one, also an Atlantis, had done a great job (11 years of great service in an area where the water is virtually solid!) and was still going strong but it was time for a new more efficient one. The engineer was friendly and took care over the work. He did a great job of fitting the replacement softener and a new drinking water tap which looks great. Would happily recommend the softener and the company to anyone.

31 de mayo de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hi Steve. Thank you for the 5* review. It's great to hear that our products and service are so highly rated by such a long standing customer. I hope we can continue these high standards that you have come to expect.

Valorada con 5 estrellas sobre 5

Atlantis Water Softeners have always…

Atlantis Water Softeners have always been a very good company to deal with. No complaints. Great service.

25 de mayo de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Thank you so much. It means a lot coming from such a long standing customer.

Valorada con 5 estrellas sobre 5

Great service

James serviced our water softener yesterday and rectified the issue we were having with no hassle. He replaced both ball valves in our feed tanks and solved the problem completely. He couldn't have been more helpful - many thanks

14 de mayo de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hi Stephen. Thank you for the great review, we really appreciate it. I will pass on your compliments to James as well.

Valorada con 5 estrellas sobre 5

Steve had an unenviable task ahead of…

Steve had an unenviable task ahead of him when he came to resolve the problem I had with my water softener, as practically every part/component had to be replaced. Despite the challenge of working in a confined space, with me unhelpfully nattering away in the background, he remained positive, patient and painstaking. And solved the problem. The ultimate professional. Thank you, Steve.

29 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

Very helpful whether contacted by phone, email or in person (service engineer visit).

26 de abril de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Thank you for taking the time to leave such a positive review.

Valorada con 5 estrellas sobre 5

If your looking for a water softener…

If your looking for a water softener please do not hesitate in using this company.
Installation they done was at short notice
to fit in with my required dates. They arrived on time and completed the required works to a high standard and went the extra mile to minimise the loss of space in my kitchen cupboards all paperwork and information provided.And pleasure to deal with.

25 de abril de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Hi Chad. Thank you so much for taking the time to right such a great review. It's always nice to know the hard work is appreciated. If there is anything else I can help with, please let me know.
Steve

Valorada con 5 estrellas sobre 5

ATLANTIS ALWAYS LET US KNOW WHEN OUR…

ATLANTIS ALWAYS LET US KNOW WHEN OUR WATER SOFTENER IS DUE FOR A SERVICE. THIS YEAR AGAIN, THE ENGINEER WAS EXTREMELY WELL TURNED OUT, POLITE AND HELPFUL. HE ALSO SPENT TIME EXPLAINING THINGS - SO OFTEN TRADESMEN ARE IN TOO MUCH OF A HURRY BUT NOT SO WITH THE ATLANTIS ENGINEERS.

2 de marzo de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Good Morning Yvonne. Thank you so much for taking the time to leave such a great review. Please be assured that it is greatly appreciated.

Kind Regards
Steve

Valorada con 5 estrellas sobre 5

Fantastic Friendly Service

Fantastic Friendly Service. Excellent response on phone. Engineer attended promptly next day. In consultation, agreed old softener needed replacing. Carried out replacement on the spot to a high standard. Highly recommended.

22 de febrero de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Good Afternoon Peter

Thank you for your kind words. It is always nice to know that the high standards we aim for, are being achieved.

Regards
Steve

Valorada con 5 estrellas sobre 5

It makes a change to write a good review

Very happy with the service and information given. great customer service and makes a change to speak to someone genuine. Couldn't fault both Steve in the office and Steve the engineer.

16 de febrero de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Good Afternoon Conor

Thank you for taking the time to give us such a great review. It's nice to know that the hard work we all put in is appreciated, thank you.

Regards
Steve

Valorada con 5 estrellas sobre 5

Great company lives up to their promises, good communication and effortless booking

Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed. Cleared up, explained what had been done. Very professional. The water softener seems much better than the old clockwork unit it replaced.

15 de febrero de 2019
Opinión espontánea
Logotipo de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Good Afternoon Seth

Thank you very much for leaving such a positive review. I'm sorry you experienced some initial problems but am glad we resolved them to your satisfaction and achieved the high levels of service that we aim for.

Kind Regards
Steve

Valorada con 5 estrellas sobre 5

I never realy leave reviews on products…

I never realy leave reviews on products but it was only when my wife said shall we upgrade our water softener to the Atlantis Eco softener it made me think hold on we have had this water softener for years and never given us any trouble only soft water.so after 13 years of having the AT210 I have now moved over to the AT350 and am just as delighted.We are on a water meter and the AT350 is a water saving softener and gives us plenty of soft water and uses half the amount of water than the AT210.There are plenty of companys out there that lay claims to their water softeners but after 13 years with my old unit and now 2 years on with my new AT350 i thought this was worth a review.5☆☆☆☆☆ Atlantis water well done.

Mark . E
Suffolk

11 de agosto de 2018
Opinión espontánea

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