I have received first class service from all the staff at Atlantis. Nothing was too much trouble for all the customer service staff, they couldn't have been more helpful. Your engineer Jake arrived pr... Ver más
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Consulta las opiniones de los clientes
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver más
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From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver más
La empresa ha respondido
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de ablandamiento de agua
- también en la categoría
- Fontanero
Información proporcionada por diversas fuentes externas
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Información de contacto
Unit 3a Homefield Road, CB9 8QP, Haverhill, Reino Unido
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
4,9
Excelente
208 opiniones
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Yearly service carried out from…Atlantis Water Softener tner
Yearly service carried out from Atlantis service engineer very profesional as we have come to expect from this company. Highly recommend Atlantis Water Softeners as a product and 100% back up from the company
8 de febrero de 2024
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Nigel. Thank you very much, it is so nice to hear from satisfied customers.
Excellent advice and customer service
Excellent advice and customer service. Prompt and very respectful and informative. Definitely recommend
26 de enero de 2024
Opinión espontánea
Respuesta de Atlantis Water Softeners
Thank you very much for leaving such an excellent review. We pride ourselves on the service we provide and will aim to continue this indefinitely
Helped with the problem over the watersoftner
Helped with the problem over the Christmas period and booked an engineer visit soon after. Fixed the problem with a very full explanation, very pleasant and knowledgeable engineer, who arrived on time and completed the job efficiently. Excellent Company highly recommended.
10 de enero de 2024
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Carole
Thank you ever so much for your lovely review. Its great to hear such nice feedback on the engineer who attended, as he is the newest member of the team! I will pass this on to him and am sure he will be very pleased.
Excellent service
Courteous and knowledgeable technician. Explained clearly all that he was doing and what he had found. Excellent service provided.
21 de diciembre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Thank you Mark. We really appreciate the lovely review
Arrived on time
Arrived on time, completed job in a reasonable time frame, to the customers satisfaction.
20 de diciembre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi David
Thank you for taken the time to leave such a positive review. Much appreciated
The engineer Tom was such a lovely lad…
The engineer Tom was such a lovely lad and most helpful x extremely polite and a joy to have him service our softener
13 de diciembre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Lauren
Thank you so much. Tom is the newest member of the Atlantis Team, so this is really great to hear. I have passed this on to him and he was very grateful.
Fss as ultles
Very good, polite, competent, problem solved quickly, couldn’t be faulted
23 de noviembre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Thank you. We are happy we were able to help!
The engineers were prompt professional…
The engineers were prompt professional and friendly very efficient install
15 de noviembre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Thank you very much for the review. It is greatly appreciated.
The engineer and his apprentice were so…Pleasure to have them
The engineer and his apprentice were so honest and friendly. Very polite and efficient.
31 de octubre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Helen
Thank you so much for taking the time to leave such a nice review. It's always nice to hear that we are able to deliver the customer service that we aim for.
The engineer provided advice about tthe water softener.
The engineer provided advice about the water softener which was most helpful. It was useful to be told that the filtered water caused the limescale build up in kettle and better to use the cold water tap via water softener.
Also good to have two bags of water softener tabs delivered. All good thankyou.
19 de octubre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hello Brian
Thank you very much for the 5* review, it is greatly appreciated. It will be passed on to the engineer, who will be very proud I'm sure.
Professional and Excellent Service
I recently contacted Alantis Water Softeners regarding a faulty softener and from the very first contact I found my mind put at ease. They found the machine on their system, could tell me when it was installed and arranged for an engineer to repair and service it.
The engineer arrived promptly, was quick to discover the problem and fixed and serviced our softener in short order. I then received a full report on his visit with both detail and photos of the service. One word - Excellent!
13 de octubre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hello Cole
Thank you for your lovely review. We are happy we were able to solve your problem for you!
Fantastic company
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, friendly and professional and went way over what I would have expected from any company. I would highly recommend Atlantis water softeners to anyone that needs or has issues related to water softeners. Thanks again Mark.
29 de septiembre de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi John. That is really great to hear, thank you so much. We rely so heavily on recommendations and always strive to offer the best service that we can.
Water softener and service.
The engineer whom I have seen before was very open and informative about the service that he had carried out which I found very reassuring.
The company contacts me every two years to remind me when the service is due which they do without being pushy.
I must say that I have found the water softener excellent.
26 de junio de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi John
Thank you for your continued custom and lovely review. You can rest assured that we will endeavor to keep offering the best service that we are able to if you require our assistance in the future
Great company
Nice to have a company that is efficient and provides great service back up long after the warranty period. The service was performed quickly and efficiently with a comprehensive report.
Having said that, I have had the Atlantis water softener for over 10 years and it has performed flawlessly. Completely reliable.
5 de junio de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Noel
Thank you so much! That really is a lovely review and is greatly appreciated.
Well pleased with fitter who was very…quick and tidy
Well pleased with fitter who was very quick and had the new water softener in and took the old one away very tidy . We have also told please about your Atlantis that’s how pleased we were thanks
26 de mayo de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Thank you for the 5* review. We are pleased you were so happy with the service provided.
Water Softener overfilling
Had an issue with my water softener, called Atlantis and had service engineer the same day. All fixed and very good service, highly recommended
10 de mayo de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Christopher
Thank you very much for your 5* review. We're very happy we were able to sort the problem quickly and efficiently for you.
Service with a smile
Ben (servicing the softener) was excellent - thoughtful, friendly and very informative about the kit.
29 de marzo de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Martyn
Thank you ever so much, that is so great to hear. I will pass your comments on to Ben, who I know will be very pleased
Great Customer Service and knowledgable people
Having bought a replacement metered valve from Atlantis, I was still having problems getting soft water. I called them a number of times over the intervening months, Assistance and advice over the phone was freely given. The problem was eventually worked out, and soft water is now flowing. Great aftersales service and I won't hesitate to to use them again, even though I live elsewhere in the country
8 de marzo de 2023
Opinión espontánea
Easy to book a service via email
Easy to book a service via email. Responsive customer service team. Friendly, professional service engineer. Would recommend.
2 de marzo de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Hi Lisa. Thank you for your lovely review
Punctual,personable and efficient
Ben phoned me to let me know he was on the way. Arrived when he said he would and was efficient in the way he carried out the service.
He found a faulty part and explained why it was not functioning.
9 de febrero de 2023
Opinión espontánea
Respuesta de Atlantis Water Softeners
Thank you! I have passed this onto Ben who was very pleased!
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