I have received first class service from all the staff at Atlantis. Nothing was too much trouble for all the customer service staff, they couldn't have been more helpful. Your engineer Jake arrived pr... Ver más
La empresa ha respondido
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I have received first class service from all the staff at Atlantis. Nothing was too much trouble for all the customer service staff, they couldn't have been more helpful. Your engineer Jake arrived pr... Ver más
La empresa ha respondido
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver más
La empresa ha respondido
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver más
La empresa ha respondido
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver más
La empresa ha respondido
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Unit 3a Homefield Road, CB9 8QP, Haverhill, Reino Unido
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I was very pleased with the service,I was particularly pleased that the engineer was able to come out the same day and the repair did not take long as I had to switch the water off until the fault was repaired. The engineer was polite and friendly and gave me a full explanation of what went wrong.

Respuesta de Atlantis Water Softeners
We decided our house needed a water softener. After researching the subject we decided to call Atlantis as it looked a good machine and they are a local manufacturer. Within a week Steve came out for a survey, he ensured the covid protocol was adhered too but importantly he answered every question I asked him especially about the heating refill loop as softened water would adversely effect the heat exchanger.
The following day a comprehensive quote arrived with a competitive price which we accepted.
Two weeks later Steve arrived again to fit the softener the huge advantage of him surveying became evident as he knew exactly what was needed to install.
Having a competent tradesmen in the house was a pleasure. Dust sheets on the floor no tools on the worktop. Copper pipe used rather than plastic good quality isolation valves. An easy to understand explanation of how everything works including how to fill my heating system with untreated water.
Brilliant service thank you Steve and Atlantis.
OUTSTANDING

Respuesta de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners
Fitted a new water softener, delivered and installed on time, very professional and explained use. Would highly recommend Atlantis and will continue to use them for servicing.

Respuesta de Atlantis Water Softeners
Very professional and did what we wanted. Fault diagnosed our existing Atlantis water softener, gave us a price for repairs and replacement appliance. In the end we decided to go with a new appliance having had the previous one for 11 years. Highly recommended.

Respuesta de Atlantis Water Softeners
Pleasant young man who explained the problems and cost involved with repair against replacement. No pressure either way, presented both sides. Clean, tidy, polite engineer who knows his job. Carried out the replacement efficiently and professionally.

Respuesta de Atlantis Water Softeners
Very efficient, respectful of property, polite and friendly

Respuesta de Atlantis Water Softeners
we called upon this company to service our water softener and they were very responsive and carried out the service the same day as they had had a cancellation so we were very lucky

Respuesta de Atlantis Water Softeners
My 6 year old Atlantis210 developed a very slight leak. Having spoken To Mark in their servicing department and offered either some replacement seals or a service engineer, I decided on the former option and received the required parts the following day. Mark talked me through the very simple procedure (only screwdriver required) and within 5 minutes the problem was resolved. What a pleasant, helpful and thoroughly professional company to deal with.

Respuesta de Atlantis Water Softeners
Been using this company for at least 14 years and always give a prompt reliable service. Always trust them to do what's best to keep the equipment in first class working order.

Respuesta de Atlantis Water Softeners
Jane Chance , the Atlantis contact person was very helpful, and my dealings with Atlantis have been a very good experience .They have supplied a refurbished unit that I have installed and is running perfectly.

Respuesta de Atlantis Water Softeners
Quick response from Atantis when called to a fault with my water softener. James attended to the fault he was very polite and helpful. Fault now fixed.

Respuesta de Atlantis Water Softeners
Engineer carried out work satisfactorily
No problems

Respuesta de Atlantis Water Softeners
We have had an Atlantis water softener for almost 30 years. It works extremely well and is cost effective. We do not need to replace our washing machine or dishwasher very often and our water always lathers up well. The after sales service from Atlantis is first class. Their office staff and service engineer are really helpful and thorough. I would highly recommend this company.

Respuesta de Atlantis Water Softeners
Steve (not his Manager!) was on time, wearing the right covid kit, attentive and professional. Many thanks.

Respuesta de Atlantis Water Softeners
The young man was polite and informative in explaining the problem. Well done!

Respuesta de Atlantis Water Softeners
Totally satisfied with installation, engineer efficient and polite

Respuesta de Atlantis Water Softeners
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