I have received first class service from all the staff at Atlantis. Nothing was too much trouble for all the customer service staff, they couldn't have been more helpful. Your engineer Jake arrived pr... Ver más
La empresa ha respondido
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I have received first class service from all the staff at Atlantis. Nothing was too much trouble for all the customer service staff, they couldn't have been more helpful. Your engineer Jake arrived pr... Ver más
La empresa ha respondido
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver más
La empresa ha respondido
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver más
La empresa ha respondido
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver más
La empresa ha respondido
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Unit 3a Homefield Road, CB9 8QP, Haverhill, Reino Unido
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Friendly professional service arrived on time and cleaned up before leaving.Excellent employee.

Respuesta de Atlantis Water Softeners
Steve arrived on time and completed all the required work in a friendly and efficient manner, even with help from Daisy the dog.

Respuesta de Atlantis Water Softeners
Once again the business simply did exactly what was required, on time, with a smile, with good communication.

Respuesta de Atlantis Water Softeners
Atlantis engineer Louis did a great job. He was very professional, efficient and friendly. He discovered and fixed the problem we had very quickly as well as service our water softener and left everything clean and tidy.

Respuesta de Atlantis Water Softeners
Very professional. Extremely polite & efficient. Took 30 minutes for the service with no problems

Respuesta de Atlantis Water Softeners

Respuesta de Atlantis Water Softeners
We had an Atlantis Water-Softener fitted 7 years ago and the bypass manifold has just started leaking.
The manifold is no longer made, but the team at Atlantis sent us a set of 'O' rings free of charge to enable me to fix the leak.
It's fantastic, to experience first hand, old fashioned customer service.
Thank you so very much and can't recommend the company highly enough.

Respuesta de Atlantis Water Softeners
A thorough check of the property to establish work required was completed followed by a quick and clear quote being sent through.

Respuesta de Atlantis Water Softeners
Atlantis have been as pleasant and easy to deal with as ever. This hasn't changed in the fifteen years I've been dealing with them. Service engineer Steven was prompt , efficient , polite, respectful of Covid requirements, and skilled. A good experience again from a company that cares about customer service. Thankyou.

Respuesta de Atlantis Water Softeners
Helpful and efficient service engineer who got on with the job. I consider my water softeners really beneficial investments and will always try to use Atlantis for maintaining them. Keeping showers clean and bright is so much easier and the showering experience is so much nicer.

Respuesta de Atlantis Water Softeners
Engineer replaced our water softener at appointed time and explained everything to our complete satisfaction. James was polite and considerate and very helpful.

Respuesta de Atlantis Water Softeners
Excellent service, new water softener fitted quickly and efficiently, very pleased with service thank you

Respuesta de Atlantis Water Softeners
Had a water softener that was constantly filling and overflowing into the kitchen.
I rang Atlantis and was given step by step guidance to how to bypass the softener so we still had water but no flooding, and an engineer came out that afternoon as an extra job at the end of his day. Fixed in no time plus a service. Very very satisfied!

Respuesta de Atlantis Water Softeners
The gentleman that came was very polite, wore his mask all the time, made a fuss of my dogs to settle them ,found a little problem with the water softener and put that right,
Overall impressed with the service

Respuesta de Atlantis Water Softeners
The engineer was knowledgeable and efficient. He carried out the service with care and with no disruption to the kitchen cupboard in which the water softener is located. Your engineer is a great representative of Atlantis Water Softeners.

Respuesta de Atlantis Water Softeners
Had previous softener for 10 years but water didnt seem to be getting as soft anymore. Was advised that it was likely to have come to the end of its life.
Fitting was quick and tidy and all seems to working okay.
Just a couple of points:
1. I had expected a text/call to say roughly what time the engineer would arrive - didnt happen
2. When I was told it was all working fine, I was a little suprised to see that there was no salt in the unit! I assumed that when it was left in working order, that would mean exactly that, not that I had to then fill it up myself.
3. Was rather concerned to see that the salt from the old unit had been tipped down the outside stormwater drain without sluicing it away. Not good for the environment

Respuesta de Atlantis Water Softeners
I have had water softeners from Atlantis for many years and have been delighted with them. Their product is excellent and the support service is second to none.
As they actually make the equipment they know everything about it and have always been ready to advise and service whenever needed.
A great product made by true professionals.

Respuesta de Atlantis Water Softeners
Thank you for you excellent service. The fitting and supply of our water softener. It was lovely to come home and not need to clear up as you wouldn't have know you had been. Also for adapting the shelf in the cupboard. I was surprised as we haven't lots much storage at all. Will certainly recommend you to others.

Respuesta de Atlantis Water Softeners
Very pleased with the professionalism and efficiency of Steve who serviced our softener yesterday and gave some helpful guidance and advice. He also helped with carrying a heavy bag of salt and refilling the softener for which we were most grateful.

Respuesta de Atlantis Water Softeners
Steve was very efficient, called en route to confirm his time of arrival and was very polite and courteous at all times. He installed our new water softener and removed the old one in an hour! Atlantic Water Softeners are a delight to deal with, and we have been very pleased with their service for many years.

Respuesta de Atlantis Water Softeners
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