ATS Euromaster - Frome Opiniones 49

Earlier this year I had some aftermarket brake pads fitted to my wife's Audi A1 at which point I noticed a distinct rattle from the front end of the car when going over bumps. I took the car to Audi who diagnosed that the aftermarket brake pads, fitted by ATS Frome were ill fitting and causing the rattle, I then had to fork out £270 to Audi to fit the correct pads. I engaged with ATS HQ on the 07 Nov and after some toing and froing was advised that I'd be given a refund of the £144.99 I'd paid for the defective pads, I waited a few weeks and didn't hear anything so emailed them - No response..... I then called to be told that nothing had been done about complaint or the refund etc, I have now emailed and called on many occasions to be told, they'd call back or sort out the refund which has never arrived. The service, or absolute lack of service I've had from the ATS HQ is utterly disgusting. I have always been a loyal customer of ATS and have spent an awful lot of money on performance tyres etc, which will now stop. I'd add that the staff at ATS in Frome, Somerset are fantastic, however have been let down by the laziness and tomfoolery at their HQ.

That an additional tyre, which had an undiscovered gash, was able to be replaced at the same time as two pre-ordered tyres were fitted. This was very helpful, as I needed to make a long journey later that day.

Fast efficient service with added bonus of digital check up and visual inspection of car .Brought car in for inspection unannounced and booked car for exhaust replacement next morning.Staff very helpful.

Excellent service, reasonably priced.

Excellent service from the location team. Despite some IT issues the tyres were ready and waiting.

Very helpful
Answered any questions asked
Very professional

They were very supportive and helpful.

Staff very welcoming and helpful.

Rich and the team are very helpful, professional amd friendly 10/10

Really positive experience again for my car service.
Team always really friendly when I’ve visited. Thank you!

Professional, smooth quick service. Fully recommend.

ATS Frome.

Had been booked in for Oil Service and AirCon next week. Unfortunately phoned to say the air-con machine had broken down.

That said they had the space then to bring forward the oils service by nearly a week to TODAY. Dropped in on my way home from work. Oil and filter changed and im on my way within the hour.

A promise to call as soon as they can get me back in for the Air Con.

Rich W and whoever was in with you that day. Thank you. Enjoy the cold drinks.

Always friendly and welcoming. Great service.

Absolutely brilliant experience, had tracking with a few more services, lads in there super helpful and explained everything in detail

Free tyre check highlighted a problem. New tyre ordered and arrived next day. Fitted quickly and efficiently.
Great customer service.

Very welcoming, polite and efficient

Friendly service and work carried out on time

Professional, Polite, helpful and efficient service. Thank you