Auger Opiniones 

Due to two cracked drains we had to make a claim on our insurance company and they appointed Auger to inspect the drains to make sure the fault was as described and then, having approved the work, to undertake the repairs.
The staff I dealt with at their office, the engineer inspecting the drain and the team doing the work were all friendly, helpful, and clear in their communications, and the work was carried out professionally and promptly, without making a mess, so we were completely happy with the company.
As they only have a few bases around the UK they might be a bit expensive if you had to pay privately for their travel, but we were lucky it was covered by our insurance, and for professionalism I don't think Auger could be bettered.

Very disappointing experience with Auger.

Auger were assigned through my insurance company to deal with a main leak that, thankfully, had not penetrated the surface.

Unfortunately, the engineer exposed the mains pipe without first checking whether the water supply could actually be turned off. During the work, he also cut through the hot water pipe, resulting in the main water supply running for over five hours.

There was no apology or offer of compensation, and we were left without hot water for 48 hours. When I raised my concerns, the response was essentially that this was all "normal", which I found extremely disappointing.

The engineer also left tools across the floor, did not properly cover or protect surfaces, left a mess behind, missed responses and phone calls, and ultimately only responded by email.

Overall, a very poor experience from start to finish. Based on my experience, I would strongly recommend avoiding Auger if you have a choice.

Just a horrible experience!

2 visits to initially verify and then correct and external garden leak. Good communication by telephone and site visit Engineering. Would recommend with no issues.
John

The guys were extremely professional, well mannered and made a stressful situation barrable. That's from the teams onsite to the customer service teams. 10 out of 10 for service.

The drainage works were completed professionally and to a high standard. We had previously called out a couple of other firms who provided conflicting advice on the work required and at very high cost. We were very pleased with the service provided by Auger.

From start to finish, everything about my dealings with Auger has been first class. I initially chatted with two colleagues working at my neighbours and was so impressed from that chat I rang up to find out more, to see if you could help me. Everyone I have spoken with both over the phone and colleagues attending my property to carry out the repair work, have been brilliant - polite, courteous, respectful, professional and very efficient. I would highly recommend Auger to anyone.

Ryan from Auger came out following a repot from our water company that we had a leak.
On investigation he found no leak on our incoming supply pipe but did find the the recently installed meter had not been fitted correctly. Once refitting all was fine.
Ryan talked us through everything he was doing and was very professional. Highly recomended

Auger came to redo work that had not been done Isatisfactorally in the opinion of the insurance company by We Are Drains. This time the work was completed quickly and everything left immaculate.

I cannot recommend Auger enough.
The service, communication & their actual work is astounding.
The office staff & engineers alike, are so friendly, helpful & informative … I am so very happy with them.
Many thanks, Auger 👍🏻

I had a problem that was taken care of by Auger, taking the worry out of it for me. The company and workmen were very accomplished and their work was well organised and very tidy. Thank you.

The consultant who called at my house was very polite and professional. He left no mess and you could not tell that he lifted some of my block paving.

An excellent service. They dealt with our drainage problem in a professional and supportive way. Highly recommended.

My experience was great. From start to finish. I found that the company and in particular the man who came to repair my water leak to go above and beyond what he needed to do. He ensured the leak was found and then repaired on the same day (which is not usually possible). I am so grateful of his service. Thank you to Byron.

From the outset I was kept informed with regard to time frames and the work to be undertaken. The engineers who carried out the work arrived on time, set to work straight away, kept me informed of their progress and were a pleasure to have around.

The office is run by people that can't take information in.
Had a water supply leak. Told them and it was near on 2m deep. They send 1 guy with a shovel.
And he dug 1.20 down and said he can't dig no more because he was on his own. That was 4/5 weeks ago. Then 1 guy turned up at 1pm . Lucky enough his mate turned up to help him. Don't keep you updated have to ring to find out what's going on. This been since the 10th April . It now 23rd July and still have 8 maybe 10 buckets over my back garden full of mud. Plus 2 wholes. The work men were brilliant. The office staff totally useless and wouldn't waste my time on employing them .
So avoid them. Not unless you want a hell a lot of stress

Very helpful , polite and knowledgable engineer, an asset to your company.

Great communication throughout. Professional service on arrival too.

These people were paid by my insurers around £30,000 to install a waste treatment plant that is shared between my home and my neighbours home.

Part of this system included a ridiculously noisy pump to pump soak away water up an incline so it could drain out on the way back down. This design was chosen instead of fixing and using the existing soak away on our neighbours property (who unreasonably said they didn't want their garden dug up).

We have to pay for this pumps electricity to facilitate the system. I complained about their installers poor handover, and the noisy pump, at the time of install, but they fobbed me off and didn't take it on board. I was suffering with cancer at the time (which they knew) so was too sick to fight with them.

The waste treatment plant has not even been installed for four years and the noisy pump has suddenly become far noisier, with a very loud buzzing sound, and it sounds rather unwell. So I called Auger to try and get it sorted out, and was promptly told that the system is out of warranty now!

So, please beware, before trusting these people, there installers are shoddy, and the systems they install are not fit for purpose and are likely to only last just beyond the measly three year warranty period. An allegedly heavy duty pump that only lasts for just over three years is simply not good enough, and is clearly not up to the job it was intended for! Even though they are full of friendly patter, and talk the talk, personally, I would in future choose any other installer!

We unfortunately had a water leak on our driveway.Auger was appointed by my insurance company to carry out the repair. They were very professional, kept me updated all the time and the engineer who carried out the repair was excellent. I would recommend them

From the point of initial contact to the completion of work, Auger kept me updated on what was happening. Their agents, once on my property, explained what they were going to do, prior to proceeding and once the issue was identified, provided options before completing the work.