I spoke to Jayne today as I was having difficulty downloading my current invoice. Jayne is a credit to your company and it is so nice being able to speak to someone I could understand. Jayne was polit... Ver más
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I spoke to Jayne today as I was having difficulty downloading my current invoice. Jayne is a credit to your company and it is so nice being able to speak to someone I could understand. Jayne was polit... Ver más
La empresa ha respondido
Spoke with Lily who was great and answered my query straight away no putting me on hold. All my interactions with Avantigas staff have been like this. The only downside is that the ACD voice announce... Ver más
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Paula was very friendly, helpful and professional during our call. She talked through / explained our options with us. After the call ended she then sent an email summarising the call. Excellent c... Ver más
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AvantiGas has been delivering gas to my business every week for over 14 years. They have been exceptional with their deliveries. The main driver Glyn let's me know when he will be at the yard, and wh... Ver más
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Pleasant, well mannered driver. Considerate of my property. Updated me concerning inability to provide a full fill. Best driver I’ve had so far

Respuesta de AvantiGas LPG
Not a long wait to be answered. Very helpful

Respuesta de AvantiGas LPG
Excellent customer service, I’ve had a loas of questions over the last few weeks and doesn’t matter how many times I have rung every time I’ve have been helped. In fact I would say they have all gone above and beyond.

Respuesta de AvantiGas LPG
Dealt with a really pleasant and helpful young lady,named Paula today,who went above and beyond to help me sort my problem out very quickly ,I am very happy

Respuesta de AvantiGas LPG
Les Banton was very helpful and knowledgeable and explained everything clearly i had a cheaper quote from another company and Les matched it i would highly recommend Les and Avanti Gas

Respuesta de AvantiGas LPG
Paula was courteous and helpful and expressed consideration over the difficulties I experience with the Avanti web site.

Respuesta de AvantiGas LPG
The service was quick professional and friendly.I rang Avanti Gas about a gas problem and the problem was sorted straight away same day . the service and helpfulness has improved no end and for that I am most grateful.

Respuesta de AvantiGas LPG
Emergency Call Out as no gas supply, reported the fault and within 1/2 hour Tom Chapman the Engineer arrived very pleasant young man quickly diagnosed the Problem and very efficiently sorted it out I would highly recommend him to anyone the company should be proud to have a such a reliable representative

Respuesta de AvantiGas LPG
Very easy to get through to the right department without being on hold for ages. Staff were very helpful and friendly and easily understand. Never had a problem when needing to order gas or having to wait long for delivery.
W Christian.

Respuesta de AvantiGas LPG
As a business we have been with Avanti for years now. The staff are always polite and helpful - which sadly is a rare thing when dealing with utility companies.
The drivers and office staff take pride in their job and deliver a professional service.

Respuesta de AvantiGas LPG
Very responsive, listened to my needs and have responded , we will be going into winter with a new gas tank and with a great supplier, Thankyou Avanti Gas
Sadly I have still not been recognised as a customer with the web site showing my home as an inactive sight , again !’

Respuesta de AvantiGas LPG
Have been a customer for over 30 years and we always have had good service from your telephone, delivery and site teams.

Respuesta de AvantiGas LPG
I called enquiries for help with accessing our account on line as we had lost the details. Paula was extremely helpful, kind and friendly and sorted everything out for me and has even gone the extra mile to e-mail me to ensure everything has gone well. Our new contract is now in place, so thank you to Les in contracts who talked me through the process on the phone so that I did not have to fill out lots of forms on line, a process not always easy for we older people.

Respuesta de AvantiGas LPG
Quick and accurate query answer and resolution.

Respuesta de AvantiGas LPG
Jayne was very helpful dealing with my query today

Respuesta de AvantiGas LPG
I had to contact Avanti Gas (15th June) about for a few queries as I was approaching the end of my current contract.
The Customer Service Advisor, Paula, was able to answer and assist all my queries promptly without any fuss.
Today I renewed my contract, yes price is important, but the level of service is equally important which is why I decided to renew again. Plus the delivery team are excellent also, so reliable.

Respuesta de AvantiGas LPG
The Team were great, needed to renew my contract, all done within 15 mins.. well done Les Banton

Respuesta de AvantiGas LPG
My reason for the call was addressed in a polite and professional manner. The phone was answered immediately and the customer services department were able to respond to my request without delay. Very impressed by Jayne.

Respuesta de AvantiGas LPG
Contacted Avantigas today to update my reading due to price increase and the website wouldn't accept my reading. Fortunately Lily was very efficient and accepted my reading, job done within 2 minutes. Very pleased.

Respuesta de AvantiGas LPG
Hi it was lovely to speak to Paula she was very helpful and pleasant.
Very impressed with the service thanks John

Respuesta de AvantiGas LPG
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