I had placed an order back in June 2026 and still have yet to receive it or any update with shipping. I had ordered from this company in the past and my stuff showed up very fast. It’d been a couple o... Ver más
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Consulta las opiniones de los clientes
Placed an order on June 26th. Shipping label created in July. Reached out to the merchant twice only to be told “one more week” for various reasons. I finally ended up filing a dispute with my credit... Ver más
La empresa ha respondido
I’ve been shopping with, supporting, and wearing Baby Teith products for myself and my children for MANY years now. The clothing styles, fits and overall qualities are second to none. The nostalgia a... Ver más
I've been a fan and customer for nearly a decade now, and my experiences with Baby Teith have always been fantastic. Tiffe, the owner, is a kick-ass mama who has worked so incredibly hard to build the... Ver más
Información sobre la empresa
Escrito por la empresa
Clothing brand inspired by spooky things and 80s music for babies, kids, and adults.
Información de contacto
85003, Phoenix, Estados Unidos
- hello@babyteith.com
- www.babyteith.com
2,5
Malo
47 opiniones
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Ha contestado el 60% de las opiniones negativas
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Don’t order from them
I wish I had looked up these reviews prior to ordering but take our advice & don’t order from them. I placed an order on 12/23 for 3 shirts and their website stated due to the holidays turnaround time would be 4-5 weeks which seemed reasonable for a small business. At the 5 week mark with no updates, I sent an email to their customer service address. No response. Over the next few weeks I sent two more emails and used their “contact us” form on their website. No response. Finally I submitted a dispute with my credit card company to at least recoup the money lost since I wasn’t receiving what I ordered. 30 days after filing that dispute (10 weeks after my order was placed), the order has finally shipped. They never responded to a single email but they took the time to respond to the credit card company now with the tracking number. I placed an order several years ago and had no issues, but now it seems customer service is nonexistent with this company.
3 de marzo de 2023
Opinión espontánea
Respuesta de Baby Teith
We deeply apologize for the frustrating experience you encountered with your recent order. Your feedback is valuable to us, and we appreciate your honesty in sharing your concerns.
First and foremost, we want to express our sincere apologies for the lack of communication and the delay you faced in receiving your order. We understand how important it is to keep our customers informed and provide timely updates, especially during peak times like the holidays. It's truly disappointing to hear that we fell short of meeting your expectations.
Your experience is not reflective of the level of service we aim to provide. We take full responsibility for the breakdown in our communication channels and the inconvenience this has caused you. We understand that your trust was compromised, and for that, we are truly sorry.
We're glad to hear that your order arrived to you, although we understand this does not make up for the frustrations you've endured. We want to assure you that we are taking your feedback seriously and will be reevaluating our customer service processes to prevent similar issues in the future.
In the meantime, we would like to make amends for the inconvenience you've faced. If there's anything specific we can do to rectify this situation, whether it's a partial refund, a discount on future purchases, or any other form of compensation, please let us know. Your satisfaction is our priority, and we are committed to finding a solution that works for you.
Once again, we sincerely apologize for any distress this has caused you. We appreciate your past support and the opportunity to serve you, and we hope to have the chance to regain your trust in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.
Thank you for bringing this to our attention.
Order never received
I have not received the order I placed in November. There is no response to emails. Do not buy from this company.
23 de noviembre de 2022
Opinión espontánea
Items never shipped 👎
I ordered a newborn gift set 2 months ago (November 2022) for my friend who had her baby early January 2023. The order has been stuck in “processing.” They never completed and shipped it. There is no customer service at all. Nobody responds to emails - direct or through their web form. No phone number to call. Don’t bother ordering anything from them.
20 de enero de 2023
Opinión espontánea
I’m kind of over ordering from them
I’m kind of over ordering from them. I’ve ordered a few times and it gets longer and longer each time to wait for my stuff and I’m in the same state as them. I’ve reached it so many times via text, email, social media. Nothing. No response.
4 de enero de 2023
Opinión espontánea
It’s has been over two months and never…
It’s has been over two months and never received items. They do not respond to customer service emails. I’m starting to wonder if it’s a scam.
9 de enero de 2023
Opinión espontánea
Second time ordering from them…
Second time ordering from them (mistake), both times they don’t respond to customer service emails and it takes 6+ weeks to get your items.
1 de noviembre de 2022
Opinión espontánea
Never responds to customer service…
Never responds to customer service emails.
26 de julio de 2020
Opinión espontánea
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