Balfe's Bikes - Fulham Opiniones 

1030
TrustScore: 4.5 sobre 5

4,3

592 Fulham Road, Fulham, SW6 5NT London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Give sam a raise!!! I had a great experience at Balfe’s Bikes in Fulham, and I’d especially like to thank Sam for his excellent customer service. Sam was extremely helpful, friendly and pati... Ver más

Valorada con 5 estrellas sobre 5

Many thanks to Marcos and the team for their patience, generosity and willingness to share knowledge on our attempt to build-from-scratch a bicycle and the joys of a 1998 French frame. I fear we may... Ver más

Valorada con 5 estrellas sobre 5

Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and en... Ver más

Valorada con 5 estrellas sobre 5

Nuno is an outstanding bike specialist with a warm, honest, and friendly approach. The reception team —Simon, Marlon, Jaco, Jessi and all-are very welcoming, offer knowledgeable advice, and genuinel... Ver más


Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de ropa deportiva
  3. Tienda de reparación de bicicletas
  4. Tienda de accesorios para bicicletas
  5. Ciclismo en ruta

Sobre Balfe's Bikes - Fulham

Escrito por la empresa

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


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About Balfe's Bikes

Escrito por la empresa

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Información de contacto

  • 592 Fulham Road, Fulham, SW6 5NT, London, Reino Unido

  • 020 7731 1700

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(1030)

4606 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Service

Very efficient service,bike like new after my service. Good communication.

3 de abril de 2025
Logotipo de Balfe's Bikes - Fulham

Respuesta de Balfe's Bikes - Fulham

Hi David- we thank you for your feedback- do come by whenever you need anything! Kind Regards- Cormac.

Valorada con 1 estrellas sobre 5

Massive Disappointment

Took my electric bike in on a Monday morning after booking a drop off service online. Was really hoping I had found a miracle shop that dealt with Shimano batteries and was so easy for me to get to. Such a disappointment!!! Bike was not even looked at for almost a whole week and no one even called me to keep me updated. I had to keep calling everyday and in the end had to pick up my bike unserviced after wasting a whole week without any apology and just the explanation that they were short on a mechanic!!! Cannot recommend and will not return!!

21 de marzo de 2025
Opinión espontánea
Logotipo de Balfe's Bikes - Fulham

Respuesta de Balfe's Bikes - Fulham

Hi Clara,

I have just spoken to my workshop team about your case. From what was made clear to me, we had advised you at drop off about our current lead time and that the fastest course of action would be to go back to the original retailer. We are a Shimano service centre but as the repair in question is an out of warranty job it would have taken up to a few weeks to get the necessary parts. I completely understand that after a week more progress should have been made on your bike and can only apologise that at least a software/firmware update was not performed. We did have a mechanic off that week, which in our case halves our workforce available for repairs. If you do need any work doing on the bike, we would be more than happy to make amends.

All the best,

Balfe’s Fulham

Valorada con 5 estrellas sobre 5

Balfe's are great

Balfe's are great! Did a fantastic job of sorting out a bike through cycle to work scheme for me.

I've taken my bike for servicing to the Fulham branch and received excellent service!

22 de febrero de 2025
Valorada con 5 estrellas sobre 5

Great shop

Great shop, the guys in the service shop were very knowledgeable and helpful with regards to what my bike needed, would highly recommend.

19 de febrero de 2025
Valorada con 5 estrellas sobre 5

Best bike shop in London?

Recently purchased a bike via the cycle2work scheme. Balfe’s fulham made the process really easy. After discussing some options, a test ride was arranged which was very useful when deciding on which model to go for. Once decided, the bike was built to order and customised with additional extras free of charge.

Cormac was very helpful throughout the process and I would highly recommend Balfes Fulham to anyone looking for a new bike.

8 de febrero de 2025
Logotipo de Balfe's Bikes - Fulham

Respuesta de Balfe's Bikes - Fulham

Hi Harry- Many thanks for the kind words- do pop by if you ever need anything else! Kind Regards, Cormac.

Valorada con 1 estrellas sobre 5

4-5 day turnaround for bike service - what a joke!

I booked my bike in for a routine service, dropping it off in-store in the appointed time slot. Two days later they hadn't even looked at the bike and it turns out that they don't start work on your bike until 3 or 4 days after they receive it. If you need your bike for travel during that time then tough! I took my bike away again unserviced. Very disappointed indeed and I will not waste my time with these people again.

5 de febrero de 2025
Opinión espontánea
Logotipo de Balfe's Bikes - Fulham

Respuesta de Balfe's Bikes - Fulham

Hi Rachel,

I am sorry to hear that you were unhappy with the timeframe for your repair. Having spoken to my team I can see you dropped the bike off on Monday where we let you know it would be a 3-4 day turnaround. We then sent you a quote and spoke to you on Tuesday and had the bike lined up to be done for Wednesday morning. As we run a drop off service a 3 day turnaround is often expected especially for an Electric folding bike general service.

We do understand that you need the bike for travel and can only sympathise, being without your bike is difficult. Hopefully you get your bike sorted and if you need we are always happy to get your bike serviced.

All the best,
Balfe’s Fulham

Valorada con 5 estrellas sobre 5

the best shop

the best shop, manager, manchanics and staff in town.

13 de enero de 2025
Logotipo de Balfe's Bikes - Fulham

Respuesta de Balfe's Bikes - Fulham

Hi Arthur, Thank you for the feedback - please come back whenever you need to. Hope you are enjoying the bike ! Kind Regards- Cormac

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