Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... Ver más
Localización
Cambiar localizaciónCamino Park, James Watt Way, RH10 9TZ Crawley, Sussex, GB
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Consulta las opiniones de los clientes
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... Ver más
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... Ver más
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... Ver más
Información sobre la empresa
- Tienda de bicicletas
- Tienda de ropa deportiva
- Tienda de reparación de bicicletas
- Tienda de accesorios para bicicletas
- Ciclismo en ruta
Sobre Balfe's Bikes - Gatwick Home Delivery
Escrito por la empresa
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Escrito por la empresa
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Información de contacto
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, Reino Unido
- 020 4506 3856
4,6
Excelente
8 mil opiniones
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Good product range and price 👍
28 de agosto de 2026
Had trouble getting my order through…
Had trouble getting my order through had very friendly and helpful staff to help me.
27 de agosto de 2026
Very good service
Both online and in-store experience is really good. Friendly, knowledgeable and without hassle. Thank you.
26 de agosto de 2026
Very helpful bike shop
Very helpful bike shop. Excellent bike fit from Keith at the Gatwick store. All the staff members I dealt with were excellent .
27 de agosto de 2026
Communication was fantastic from start…
Communication was fantastic from start to finish. The bike itself arrived before expected and the delivery team were polite and helpful. The price was unbelievable given the quality of components!
26 de agosto de 2026
Great prices Great service
Great prices Great service, always on top of your items
30 de agosto de 2026
Excellent
Easy to use website, great service and new fully built bike delivered 4 days later excellent service
26 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Bike has now arrived after a delayed…
Bike has now arrived after a delayed delivery. However when I called to ask about the delivery the first person I spoke with was very helpful, the second person was more interested in arguing with me about who I spoke with. I thought I had spoken to a lady, and was persistently told that no females work there so perhaps it wasn’t there I called. Very frustrating when you’ve ordered an expensive bit of kit from a company.
26 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re pleased that your bike has now arrived, although we’re sorry the delivery took longer than expected.
We have reviewed the telephone conversation. Our colleague was trying to establish which team you had previously spoken with, as there were no female colleagues working on that phone line, and asked whether the earlier call may have been made elsewhere. This was intended only to help trace the conversation, not to argue with you.
We’re sorry that the exchange came across differently and added to your frustration while awaiting an expensive purchase.
Top banana 🏴
26 de agosto de 2026
You sent me a used hub that was in bits…
You sent me a used hub that was in bits and I had to rebuild it . Shocking
26 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the hub arrived in this condition. This is not how we would expect an item to be received, and we understand your disappointment.
You are welcome to return the hub to us for inspection, and we will arrange either a refund or an exchange once it has been received.
Very slick ordered the bike it was…
Very slick ordered the bike it was built the next morning and I got it next day even the delivery company were ace I would recommend highly
26 de agosto de 2026
Not very good this time
Not very good this time, although I like Balfes. Took a long time to redeem my cycle scheme voucher, had to call to sort it out. Bike came with box very damaged (big hole) and had a puncture in the rear tyre.
26 de agosto de 2026
Respuesta de Balfe's Bikes - Gatwick Home Delivery
Thank you for your continued support. We’re sorry this order was not as straightforward as your previous experiences with us.
There was a delay while we waited to receive a copy of the Cycle to Work voucher needed to complete the redemption. We’re also sorry to hear about the damaged packaging and rear tyre; we had not previously been made aware of the puncture and would have been happy to help.
We appreciate your feedback and apologise for the disappointment caused.
Great bike delivered as promised made…
Great bike delivered as promised made up ready to go.
29 de agosto de 2026
I cannot fault Balfes bikes in terms of…
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a problem with most bike retailers) as I have a feeling I’ll be selling this one on eBay a few months down the line!
28 de agosto de 2026
Good communication and speedy delivery…
Good communication and speedy delivery - will use again.
Thanks
28 de agosto de 2026
Always quick and easy to order and…
Always quick and easy to order and receive order keep up the good work guys
25 de agosto de 2026
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