Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Wa... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Wa... Ver más
La empresa ha respondido
My first visit to Bulgaria, and the ski resort of Pamporovo, could not have gone very much better at all. Brilliant staff at the airports, and Margarita, our rep, handled everything the week thre... Ver más
La empresa ha respondido
Faultless from start to finish. Amazing to find they charter Jet2 as this is our go to summer holiday provider and from East Midlands. Transfer was a bit slow on the way out but that is expected... Ver más
La empresa ha respondido
great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holi... Ver más
La empresa ha respondido
Balkan Holidays is an independent specialist Tour Operator with 59 years of experience in planning and arranging memorable holidays so you can be sure you are in safe and competent hands. We offer great value for money holidays to Bulgaria, Croatia, Slovenia, Montenegro, Northern Cyprus and Malta. We also operate low cost flights to Bulgaria. Book online and save with the Specialist tour operator.
Sofia House, 19 Conduit Street, W1S 2BH, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Always book with Balkans if I can never had a problem with them in all the years I have gone to Bulgaria

Respuesta de Balkan Holidays
We have used Balkan holidays in the past, and have been to Bansko, Borovets and Pamporovo.
We have returned to Pamporovo several times as the resort is well managed, and there is something for everyone, especially if you are just starting out on your Ski adventure.
We stayed in the Snezhanka hotel, although a bit dated, staff are very welcoming, the rooms are toasty, live singer in lobby every night, bar snacks (pizza / burgers) for those whose taste buds do not acclimatise well to the half board Bulgarian food served mornng and evening.
Margarita was our Balkan holidays rep, she was courteous, enthusiastic, entertaining and very friendly. She checked in with us several times on our stay to make sure we were all OK, and if we needed anything, she sought us out to advise flight transfer times, and had good local knowledge (ie buses to Mechi Chal, taxis etc)
We would definitely book with Balkan holidays again, they take care of everything, and we found their prices are cheaper than DIY methods (ie lift passes etc cheaper if booked as a package)
Thank you Balkan holidays and see you next year!

Respuesta de Balkan Holidays
great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holiday is booked with all the right information. Good user experience and great prices. Well done.

Respuesta de Balkan Holidays
It was great to book and easy Deepa was so helpful and went the extra mile to help me .
Great service

Respuesta de Balkan Holidays

Respuesta de Balkan Holidays
A great company to deal with. I cannot find fault in their customer service.

Respuesta de Balkan Holidays
stayed at the winslow elegance. Overall good location for gondola and upper restaurants and bars.
Bathroom very small. Shower over bath which was very deep and tricky to step out of so may not be suitable for some people.
Clean but dated decor. Could do with a refresh of paint.
Housekeeping every day. Towels and bedding changed alternate days.
Ladies beware no hairdryer provided.
Plenty of clothes storage but insufficient hanging for wet ski wear.
Insufficient basic utensils for cooking even a basic cooked breakfast. No drainer to put washed items to dry. This was requested but never materialised.
Individual room heaters good and easy to control overall temperature.
On check-out reception not open and had to wait in cold outside for coach. Toilet facilities also unavailable.
Accommodation not accessible to coach. Dropped off on main road and expected to negotiate icy side roads with luggage. May not again be suitable for all ages or physical abilities.
Needs availabilty of safe deposit boxes.

Respuesta de Balkan Holidays
Fast clear accurate and by far cheapest option in the web

Respuesta de Balkan Holidays
Everything is never lost when you ask any questions about your Holidays with BALKAN HOLIDAYS.

Respuesta de Balkan Holidays
This was our first time booking with Balkan holidays. Everything was great. We shall be booking our next mountain adventure with Balkan Holidays.

Respuesta de Balkan Holidays
Great trip no issues. Great accomadation with pool steam room sauna. Great location. We booked the ski package which meant fast pass is included game changer for not queueing. Definitely would use again

Respuesta de Balkan Holidays
Marianna and Evo in Hotel Victoria are excellent hosts with delicious homemade cooking and with nothing too much trouble. A 5 star couple who always make my holiday memorable.

Respuesta de Balkan Holidays
Well looked after, great rep who made sure everything went smoothly.
Only issue was a limited food selection at the hotel as one of the family was on a strict low residue diet.
Ended up having to buy food out.

Respuesta de Balkan Holidays
Easy and quick to book with

Respuesta de Balkan Holidays
Well organised. Great location and hotel . Looking to rebook the same next year.

Respuesta de Balkan Holidays
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.