Bare Minerals Opiniones 

359
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I wish there was provision for a zero star rating That would have been my honest rating of the ageless face cream It gave me horrible reaction ,itchy facial rashes that were similar to ring wo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely products. Especially skin longevity. It's smooth, my face feels nourished and it has a beautiful scent. It's my absolutely favourite face cream. Easy to order and delivered in the time I w... Ver más

Valorada con 5 estrellas sobre 5

Love bare minerals powder foundation, it doesn’t feel heavy at all and provides good coverage. Recently got another great deal on foundation and brush set direct on their website. Purchase has been di... Ver más

Valorada con 5 estrellas sobre 5

I was very impressed that Michelle picked up on my emails, after speaking with me earlier in the day. Her help with my problem was greatly appreciated. Hopefully third time lucky my parcel will arr... Ver más

Información sobre la empresa

  1. Industria cosmética

Escrito por la empresa

Clean is in our genes. After pioneering the skin-friendly makeup movement in 1995, our makeup still does more than most. With Mineral-powered formulas that are naturally calming, balancing and protective, our clean beauty lineup proves our rule: beauty should feel as good as it looks.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

359 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 70% de las opiniones negativas

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3,5

Todas las opiniones

(359)

24 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I wish there was provision for a zero…

I wish there was provision for a zero star rating
That would have been my honest rating of the ageless face cream
It gave me horrible reaction ,itchy facial rashes that were similar to ring worm rashes ,Redness and irritation
I contacted bare minerals customer support and they said they couldn’t help because I purchased it from marks and Spencer a third party retailer
Customer satisfaction and safely should come first before profit is considered …
Pure Cruelty

3 de mayo de 2026
Opinión espontánea
Logotipo de Bare Minerals

Respuesta de Bare Minerals

Hello,

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and the reaction you describe after using the Ageless Face Cream. We understand how upsetting and uncomfortable this must have been for you.

We would like to clarify that we have been unable to locate any previous correspondence relating to this matter within our UK Customer Support records. As the product was purchased through Marks & Spencer, we would unfortunately not be able to arrange a refund directly ourselves as the record of purchase is not through bareminerals.co.uk.

However, if you contact us via our Customer Support email address customerservice@bareminerals.co.uk with further details, we would be happy to log your experience and pass the feedback on to the relevant team for the Marks & Spencer branch involved to review further.

Customer safety and feedback remain extremely important to us, and we do take concerns such as these seriously.

Kind regards,
bareMinerals

Valorada con 5 estrellas sobre 5

Lovely products

Lovely products. Especially skin longevity. It's smooth, my face feels nourished and it has a beautiful scent. It's my absolutely favourite face cream.
Easy to order and delivered in the time I was given.

2 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

It WOULD BE NICE IF I COULD IPEN THE…

It WOULD BE NICE IF I COULD Open THE LIGHTMINERAL VEIL! It has a plastic thing you pull up on and its to hard!!! Got pliers??

27 de abril de 2026
Opinión espontánea
Logotipo de Bare Minerals

Respuesta de Bare Minerals

Hello,

Thank you for your feedback, and we’re sorry to hear you are having difficulty opening your Mineral Veil.

We understand how frustrating this must be. The packaging is designed with a protective inner seal to help ensure the product remains secure, but we appreciate this may not always be straightforward to open.

If you are unable to access the product or are unhappy with it, our Customer Care team will be happy to assist you further and can support you with a replacement or return if purchased via bareminerals.com.

Please don’t hesitate to get in touch with them and they will be able to help resolve this for you as quickly as possible.

Kind regards,

bareMinerals

Valorada con 1 estrellas sobre 5

Customer service is a bad as their products

Terrible, clumpy Strength and Length mascara, a total waste of money and the worst mascara I've used in 30 years. Complained to their customer service team and they didn't want to know, if you don't buy the product direct from them, then it's not their problem, despite the fact that they're the manufacturer! No empathy or concern for my issue, just fobbed off. Customer service is as bad as their products. Would not buy any Bareminerals products again after this experience.

16 de abril de 2026
Opinión espontánea
Logotipo de Bare Minerals

Respuesta de Bare Minerals

Hello,

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with the Strength & Length mascara.

We’re disappointed to learn that the product did not meet your expectations. Product performance can vary depending on individual application and preferences, but we appreciate that this has not been your experience and understand your frustration.

In relation to your contact with our Customer Service team, we’re sorry to hear you felt unsupported. As a brand, we aim to assist wherever possible; however, our ability to investigate or resolve product concerns can depend on where the product was purchased, as this determines access to order and batch information needed for further review.

That said, your comments about both the product and your experience with our service have been noted and will be shared with the relevant teams for review.

If you would like, you are welcome to contact us directly with further details so we can look into this more fully for you.

Kind regards,
bareMinerals

Valorada con 1 estrellas sobre 5

Allergisk reaktion som gav eksem

Jätte dålig.
Jag fick allergisk reaktion i ansiktet och min hud kliade jätte mycket av Bismuth Oxychloride,
Så jobbigt.

10 år senare använde jag det igen, då jag trodde de hade tagit bort ingrediensen, då många jag hört om har fått liknande reaktion.
Jag lärde mig läxan och insåg att de inte hade tagit bort Bismuth Oxychloride,
Helt värdelöst!! Synd när produkten kunde varit stöttande för människor med känslig hud.

14 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a SCAM SITE!!

This is a SCAM SITE. I ORDERED 236 POUNDS OF GOODS. 9 DAYS LATER MY ORDER WASN'T EVEN ACTIONED. I REQUESTED A REFUND, THEY REFUNDED 200 POUNDS! IVE REPORTED BARE MINERALS UK WHO DON'T OPERATE IN THE UK, TO UK TRADING STANDARDS.

25 de enero de 2026
Opinión espontánea
Logotipo de Bare Minerals

Respuesta de Bare Minerals

Dear Sarah,

Thank you for taking the time to provide us with your feedback,

We’re very sorry to hear about your experience. We can confirm that our UK-based customer service team processed a full refund for your order, and we always aim to resolve any issues as quickly as possible. We take all customer feedback seriously and are committed to providing a reliable and transparent service.

Should you have any further questions, we are always here to help.

Kind regards,

Valorada con 5 estrellas sobre 5

Excellent products and customer service

It is the speed and the no quibble attitude of the customer service staff. A parcel was thought to have been lost by the delivery company EVRI, I contacted Bare Minerals, who immediately offered to refund then costs or dispatch a replacement. I chose the replacement. Within a few days, I had the original order and its replacement. I chose to pay for the additional delivery, as their products are excellent and I will use it eventually also I had an excellent discount on my purchases.

15 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Caused awful breakout!

Turned my beautiful complexion into white head acne in just 2 uses. I’m obviously allergic but found that many people are looking online, this is a horrific product- never in my life have I ever experienced such a horrendous skin reaction.

Please “test it” on a small section of your skin for a few days before full use.

My Face is on fire and in my late 40s I have the skin of a teenager to cope with just before Xmas - aghhh so angry.

I’ve never reacted to any other brand of makeup up and would not generally call my skin sensitive.

21 de diciembre de 2025
Opinión espontánea
Logotipo de Bare Minerals

Respuesta de Bare Minerals

Hello,

Thank you for taking the time to share your experience. We are very sorry to hear about the reaction you described and understand how upsetting this must have been, particularly at this time of year.

We would like to look into this further and support you appropriately. To do so, we need to identify the specific product involved as well as the order number associated with your purchase.

We kindly ask that you contact our Customer Service team directly at customerservice@bareminerals.co.uk, where one of our advisors will be happy to assist you.

In the meantime, we appreciate you sharing your feedback regarding patch testing, which is always recommended prior to full application.
We hope to hear from you soon so we can help resolve this matter.

Kind regards,

bareMinerals

Valorada con 5 estrellas sobre 5

Excellent customer service

The skin care products are excellent for those with allergies. In addition, the customer service, when a delivery was late, was first class.

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product, great after sales.

I’ve been using Bare Minerals for for over 20 years, recently I contacted them with an issue I had, they dealt with it promptly & in my favour. Extremely helpful.

11 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointing overall

Disappointing make up and customer service.

I ordered some make up to support this company’s vegan products. Sadly, two of the items were poor quality but the biggest faff was caused about my request for return/refund. The foundation was terrible quality (watery and gritty consistency, even after shaming the bottle as instructed) and the pump broke within days anyway! One of the mascaras was just awful (I should’ve believed the reviews that reflected this very complaint from some other customers) as it was clumpy and smudgey from the first use.

I emailed Customer Service back and forth for days - they basically didn’t seem to believe me as they requested I send the items back in the mail at MY expense for P&P and then said IF they agreed that the products were not up to standard, only then I would get a refund.

As a customer, it put me in a poor situation - I had to go to that trouble and potentially be out-of-pocket on the gamble that they believed me, as it was clear they didn’t seem to over email. I didn’t bother parcelling it back up and paying for the return in the hope I would get my refund as I risked being even further out of pocket, I just never purchased from Bare Minerals again

28 de febrero de 2025
Opinión espontánea
Logotipo de Bare Minerals

Respuesta de Bare Minerals

Hello,

Thank you for taking the time to share your feedback regarding your recent experience with our products and service. We sincerely apologise for the disappointment and frustration this situation has caused. Your concerns regarding the quality of the foundation and mascara, as well as the return process, are taken very seriously.

Kindly note, should you be unhappy with a product, we do provide free returns within 30 days of purchase, should the item be purchased directly from bareminerals.co.uk.

In order for us to look into this matter further and provide a resolution, we kindly ask that you get back in touch with us at customerservice@bareminerals.co.uk
with your order number and the email address used to place the order. This will allow us to review your case thoroughly and respond appropriately.

We value your support of our vegan products and hope to resolve this matter to your satisfaction.

Thank you for your patience and understanding.

Kind regards,

Valorada con 5 estrellas sobre 5

Quality product

This lip gloss superceeded my expectations, which was already high as a bare mineral customer of 10 years.
Colour, application, effect, longevity and moisturisation if lips - fantastic. Bought 2 more of the same, 1 as a gift and another for me, cos im inclined to loose things.

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely company to deal with

Alex was extremely helpful. Very polite and courteous. My order was mislaid by the courier so a 2nd order was sent out and as I needed the order before going away the order was sent out by express delivery and was delivered within 2 days and arrived a day before going away. Was kept informed by the company and Alex was always quick to respond to emails. Would definitely recommend using the company

26 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service.

Excellent customer service, which is a refreshing change these days. Sometimes, you can’t get to speak to a person, but Bare Minerals answered the ‘phone promptly and dealt with my request the same day. Excellent. Very helpful staff.

28 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had not received my order

I had not received my order and it was nearly 2weeks since I placed the order. Got in touch with the help team and they have managed to replace the order and do fast track delivery. Good service.

9 de octubre de 2025
Opinión espontánea

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