I usually telephone my order through. Parcel is packed well. Texts from being dispatched to delivery. Excellent products. Excellent service. You can speak to a human being not a machine if you have a... Ver más
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Consulta las opiniones de los clientes
Fast service, website easy to use and having been a customer for many years I've never had any issues, reliability in abundance. Oh and the packaging was great, little box, well protected items. Did I... Ver más
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Great value, quality oils on offer from Base Formula. Purchased from a recommendation from my tutor. Communication was very quick and helpful. Speedy delivery and extremely well packaged. I have made... Ver más
La empresa ha respondido
I have been ordering from Base Formula for years. I love their products and they are good quality. I recommended their products to Macmillan Unit where I volunteer. They have also been ordering from... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de insumos de aromaterapia
- también en la categoría
- Proveedor de productos de belleza
- Tienda de artículos para el cuidado personal
- Tienda de cosméticos
- Tienda de insumos para masajes
- Tienda de salud y belleza
Sobre Base Formula
Escrito por la empresa
Base Formula supply the finest aromatherapy essential oils, carrier oils, massage oils, massage waxes, cosmetic bases, pre-blended products and natural skincare ingredients, including 100% pure hydrolats. We also sell a wide variety of bottles, jars and different types of closures for making your own products. We offer discount to professional therapists, have a trade price list for bulk orders and can also offer an own-label service. LEARN MORE
Información de contacto
38-40 Pate Road, LE13 0RG, Melton Mowbray, Reino Unido
- 01664501110
- info@baseformula.com
- www.baseformula.com
4,9
Excelente
2 mil opiniones
Invita a los clientes a opinar
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Cannot fault
Excellent customer service with quick turnaround. When part of order not available offered an alternative by comms from a real person. Every product is not only the best quality but also great value for money.
9 de marzo de 2026
Respuesta de Base Formula
Dear Rachel
Thank you for your feedback. It's great to hear that you appreciate our customer service and quick delivery and we hope you'll choose to shop with us again soon.
Best wishes
Base Formula
Respuesta de Base Formula
Dear Tunaka
Thank you for your feedbac. It's great to hear you're happy with the quality of our products and we do hope you'll choose to shop again soon.
Best wishes
Base Formula
Respuesta de Base Formula
Dear Sue
Thank you for the feedback. It's good to hear that you're happy with our service and we look forward to you shopping again soon.
Best wishes
Base Formula
Amazing customer service
DPD made an error with my delivery and the customer service I received from Base Formula was second to none. They responded promptly, reissued my order and ensured that I received it the next day…fantastic thank you ☺️
5 de marzo de 2026
Respuesta de Base Formula
Dear Bo
Thank you for your feedback. We are sorry to hear that DPD let you down, but we were glad to resolve this matter for you. We hope you'll choose to shop with us again soon.
Best wishes
Base Formula
Beautiful quality products
Beautiful quality products. I love base formula, organic, stunning products.
2 de marzo de 2026
Respuesta de Base Formula
Dear Tania
Thank you for your feedback. It's great to hear that you love our products and we look forward to you shopping again soon.
Best wishes
Base Formula
East navigating the site
East navigating the site. Easy ordering and receiving. Informative information. Nice quality
24 de febrero de 2026
Respuesta de Base Formula
Dear Linda
Thank you for your feedback. It's great to hear that you find our site informative and easy to use and that you're happy with the quality of our products. We hope to see you shopping again soon.
Best wishes
Base Formula
Lightning fast delivery from the UK to…
Lightning fast delivery from the UK to New Zealand - very impressive. Just tried the eye gel and it is fantastic. I have been looking for a replacement for the Body Shop elderflower eye gel (no longer available). I think the Aloe vera, Seaweed and Elderflower eye gel is superior.
25 de febrero de 2026
Respuesta de Base Formula
Dear Linda
Thank you so much for your feedback. It's great to hear that your order arrived super quick and that you're happy with our Aloe & Elderflower Eye Gel. We hope you'll choose to shop with us again soon.
Best wishes
Base Formula
Really quick delivery
Really quick delivery, order packaged really well and lovely oils!
24 de febrero de 2026
Respuesta de Base Formula
Dear Eleanor
Thank you for your feedback. We're glad to hear that your order arrived safely and that you're happy with the products. We hope that you'll choose to shop with us again soon.
Best wishes
Base Formula
A really good company.
A really good company.
Orders are dispatched promptly. I have been using this company for years and they
never disappoint. Any issues are dealt with swiftly. I am really happy to continue using them to provide products for me.
18 de febrero de 2026
Respuesta de Base Formula
Dear Marianne
Thank you for your feedback. It's great to hear that you've been shopping with us for years and we look forward to supplying you for many more years to come.
Best wishes
Base Formula
I love the Base Formula especially the…
I love the Base Formula especially the pre blends
I always use them on my clients
18 de febrero de 2026
Respuesta de Base Formula
Dear Cathryn
Thank you for your feedback. It's great to hear that you love our products and we hope your clients do too. We look forward to you shopping again soon.
Best wishes
Base Formula
The lotion was leaked during shipment
My order arrived fast, but the lotion leaked everywhere because the bottle wasn't sealed. Please consider sealing your products for overseas shipments to avoid this issue in the future.
11 de febrero de 2026
Respuesta de Base Formula
Dear Irene
Thank you for your feedback. We're pleased to hear that your order arrived quickly in Australia, however we are really sorry to hear that the lotion had leaked in transit. We will pass your feedback on to our dispatch team. If you have any pictures of the damage/leakage please do email these to info@baseformula.com.
Once again please accept our apologies.
Kind regards
Base Formula
Respuesta de Base Formula
Dear Samantha
Thank you for your feedback. We're pleased to hear that you're happy with our products and hope to see you shopping again soon.
Best wishes
Base Formula
It worked out in the end..
I much prefer to give 5 stars, because this business has excellent products and service. But the past couple of orders have had delivery problems, which although rectified, are problematic. If a delivery company refuses service without giving a good reason, they should no longer be used. Considering this is the 2nd time in a row, I'm considering future options. Sorry folks.
13 de febrero de 2026
Respuesta de Base Formula
Dear Melissa
We're sorry that you had problems with your DPD delivery. When we first corresponded via email DPD had said they couldn't deliver but couldn't explain why. We have followed this up with our Account Manager and they have now said it was returned in error and there was no reason why it couldn't be delivered to your address. We can only apologise for their mistake and hope that their error doesn't prevent you from shopping with us again.
Best wishes
Base Formula
Loyalty
I have seen this company grow and am loyal to them, trusting the quality of their products.
12 de febrero de 2026
Respuesta de Base Formula
Dear Mrs Malone
Thank you for your feedback and your continued loyalty. We truly appreciate it and look forward to you shopping with us again soon.
Best wishes
Base Formula
Very fast delivery and lovely products…
Very fast delivery and lovely products thank you
12 de febrero de 2026
Respuesta de Base Formula
Dear Deborah
Thank you for your review. We are very pleased to hear that you are happy with our products and we look forward to you shopping with us again soon.
Best wishes
Base Formula
I ordered several lovely products from…
I ordered several lovely products from Base Formula. They were dispatched quickly, packaged safely and even included a free gift which was very much appreciated. The products are all of high quality. Many thanks, will definitely be back!
10 de febrero de 2026
Respuesta de Base Formula
Dear Natalie
Thank you for your feedback. It's great to hear that you are happy with our products and service and we look forward to you shopping again soon.
Best wishes
Base Formula
the website was easy to order from
the website was easy to order from. and the product came in a timely manner
6 de febrero de 2026
Respuesta de Base Formula
Dear Barbara
Thank you for your feedback. It's great to hear that you found our website easy to use and that your order arrived promptly. We hope you're happy with the products and we look forward to you shopping with us again soon.
Best wishes
Base Formula
I’ve been with Base formula for a few…
I’ve been with Base formula for a few years now and indeed their essential oils are with good quality and affordable price . Highly recommended their products x
4 de febrero de 2026
Respuesta de Base Formula
Dear Mina
Thank you for your feedback. It's great to hear you've been shopping with us for years and that you're happy with the quality of our essential oils. We look forward to supplying you again soon.
Best wishes
Base Formula
Respuesta de Base Formula
Dear Lynsey
Thank you for your feedback. We're pleased to hear that you are happy with our products and service and hope you'll choose to shop with us again soon.
Best wishes
Base Formula
Exceptional essential oils
These are the highest quality essential oils that I have found.
28 de enero de 2026
Respuesta de Base Formula
Dear Annette
Thank you so much for your feedback. It's great to hear that you appreciate the quality of our oils and we look forward to you shopping again soon.
Best wishes
Base Formula
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