BAV Motor Company Opiniones 

111
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Luke was the guy who sold me my Kia Stonic on the 21st July, he was really helpful got the paperwork done efficiently enough, kind, and considerate. The inly reason I haven't given 5 stars is becaus... Ver más

Valorada con 5 estrellas sobre 5

Really happy with the service I received when purchasing my car. Everyone was so friendly, helpful and welcoming from start to finish. They were happy to answer any questions and took the time to ex... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience from start to finish. Super helpful, any questions I asked they were answered promptly. Top guys working at this garage. Would recommend 😁

Valorada con 5 estrellas sobre 5

Really great service. Very efficient and informative. Had no problems buying my car and I’m very happy with my experience here.

Información sobre la empresa

  1. Concesionario de autos
  2. Mercado de automóviles
  3. Servicio de automóvil
  4. Concesionario de vehículos de motor
  5. Concesionario de automóviles usados

Escrito por la empresa

Founded on quality, trust and service, BAV Motor Company is a family-run used-car dealership based in Pyle, Bridgend, Wales. With over 40 years of experience in buying, selling and sourcing high quality second-hand vehicles, we are committed to delivering a car buying experience that is transparent, friendly and fair.  ⸻ Why Choose Us • Experience you can rely on. Generations of automotive expertise mean we know what makes a good used car—just as importantly, we know what doesn’t.  • Excellent selection. We offer a wide range of vehicles, all carefully inspected and described accurately. Our goal is to match you with a car that fits your needs and budget.  • Finance & warranties. Low-rate finance options are available (terms apply), plus warranty support to protect your purchase and your peace of mind.  • Outstanding customer service. Our team is friendly, honest, and approachable. Whether browsing, buying, or after-sales, we aim to make every step straightforward and stress-free.  ⸻ What People Say With over 600 reviews across multiple platforms, BAV Motor Company has achieved a reputation score exceeding 4.7/5 in many listings. Customers most often praise: • friendly staff • excellent value for money • helpful after-sales support  ⸻ Our Promise At BAV, we believe car ownership should be exciting, not exhausting. That means no hidden defects, no surprise fees, and no pressure sales. Just a vehicle you can rely on, with a team that treats you with respect.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(111)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service couldn’t…

Excellent customer service couldn’t have asked for a better bunch of traders to have dealt with no issues and they where extremely patient and helpful from the first step to the final step would recommend to anyone and everyone

8 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience

Amazing experience from start to finish. Super helpful, any questions I asked they were answered promptly. Top guys working at this garage. Would recommend 😁

27 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really happy with the service I…

Really happy with the service I received when purchasing my car. Everyone was so friendly, helpful and welcoming from start to finish. They were happy to answer any questions and took the time to explain everything clearly, making the whole process really easy and stress-free.

We never felt rushed or pressured into making a decision, and the customer service was excellent throughout. Would definitely recommend them to anyone looking to purchase a car. Thank you for making the experience such a positive one! 😊

14 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brought my suzuki ignis couple of weeks…

Brought my suzuki ignis couple of weeks ago brilliant service from start to finish, wasnt able to collect car for couple of weeks that wasnt a problem, helpful, polite had some bad experinces buying cars before so was nervous,but i didnt need to be cant rate them enough would highly recommend buying from luke at bav motors

31 de julio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Luke was the guy who sold me my Kia…

Luke was the guy who sold me my Kia Stonic on the 21st July, he was really helpful got the paperwork done efficiently enough, kind, and considerate. The inly reason I haven't given 5 stars is because the was dusty on the outside, it was lovely and clean on the inside. One of the keys had dead batteries so I dont actually know if it works!. Lastly I wasn't informed about the £200 administration fee they charge on top of the sale of any car.

However, ultimately I got a very good deal with my car, I love it, you get 3 months cover too so time to really make sure its OK.

21 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service at BAV motors this…

Excellent service at BAV motors this morning buying my MG. This is the third car from this garage now and it’s been the best service comparatively in Bridgend. I would highly recommend. No pushy salesmen, just friendly service. Thank you

12 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Without doubt the worst experience

**Update following the company's reply**

At no point did you ask me to return the vehicle, you agreed to me having the diagnostics done at my local garage and you were sent the full report.
Your issue is that you wanted to fix it 'on the cheap' using 2nd hand parts of unknown origin. That was not acceptable to me, the customer. It is your obligation under the Consumer Rights Act 2015 to ensure that repairs are carried out in a timely manner and to a reasonable standard.
You agreed, verbally, to cover the cost of repairs "as long as it was reasonable.
The costs were very reasonable, you just didn't like the fact that it was more than you'd have tried to get away with on the cheap. These repairs would ultimately have failed again far sooner than if it were fixed properly the first time.
The fact remains that you did zero preparation on the vehicle beyond a new MOT and charged me £199 for "Vehicle Preparation".
I am c.£300 out of pocket, plus the £199 fee because of your shortcomings after paying you £8,200 for a car that SHOULD have been free of faults and wasn't.
You cannot justify it in any way.

************************************************

Without doubt the worst experience I've ever had buying a car from a dealer. For context I've bought around 30 cars from dealers over the years.
Zero interest once they've had your money. If things go wrong, even immediately after purchase, it's not their problem.
They ignore you, give you the run-around, deny any responsibility, even if it is clearly their fault.
However nice the car is, avoid this dealer. There are plenty of good, reputable dealers out there who value their business.

29 de mayo de 2026
Opinión espontánea
Logotipo de BAV Motor Company

Respuesta de BAV Motor Company

We’re sorry to read your review, as it does not reflect the experience we aim to provide or our recollection of this case.

We take all aftersales concerns seriously and never ignore genuine issues. In your case, we responded to your communications and asked for the vehicle to be returned to us so that we could inspect and diagnose the concern, which is standard practice under our warranty and consumer obligations.

Unfortunately, before giving us the opportunity to assess the vehicle, you chose to authorise extensive repairs elsewhere without our approval and then presented us with a bill of around £1,000, demanding full reimbursement. The part in question could have been supplied by us for approximately £160, and the complete repair carried out in-house for under £300. We therefore could not reasonably accept liability for costs that we had no opportunity to control or authorise.

We appreciate that vehicle issues are frustrating, but we believe disputes are best resolved through communication and cooperation. We remain confident that we acted reasonably throughout and wish you all the best going forward.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service and no pressure sales. I was looking for a replacement car for my son and from start to finish the service provided was excellent. I would highly recommend BAV Motor Company.

13 de junio de 2026
Opinión espontánea

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