I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t r... Ver más
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Consulta las opiniones de los clientes
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Ver más
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Ver más
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Ver más
Información sobre la empresa
Escrito por la empresa
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Escrito por la empresa
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Información de contacto
Estados Unidos
- www.beanz.com
4,3
Excelente
726 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Happy customer! Beanz is the best!
The variety and quality of coffee is wonderful. Communication with Beanz is perfect, with emailed notifications keeping me up-to-date with ordering and shipping details. When needed, the customer service response is prompt and satisfying.
12 de marzo de 2026
Fantastic support and friendly agent's
Fantastic support and friendly agent's. Had issues with my cashback payment. It took a while to resolve, but they persistent and kept me informed.
13 de marzo de 2026
Super schnelle und hilfsbereite…
Super schnelle und hilfsbereite Menschen. Verlieren nicht die Fassung, auch wenn man erneut nicht voran kam.
6 de marzo de 2026
Sehr freundliche und schnelle Antwort.
5 de marzo de 2026
Good communication but little slow
Communications was good but the follow-up took a little longer due to many e-mails they received. They solved my issue and that was great.
11 de marzo de 2026
Problem hasn’t been solved!
11 de marzo de 2026
Respuesta de Beanz
Thank you for your feedback. We do see a specialist reached out on February 16 to obtain additional information needed to clarify your promotion inquiry. Unfortunately, after a few weeks without a response, the case was closed automatically due to inactivity. We’ll resend that email request to you right away.
Beratung
Meine Kaffeesorte war nicht mehr verfügbar. Ich wurde sehr gut zu einer neuen beraten.
5 de marzo de 2026
Vfm and choice
3 de marzo de 2026
It’s too expensive
Had the subscription for a couple of years with mixed coffee quality. It’s become too expensive for me to maintain the subscription.
4 de marzo de 2026
Respuesta de Beanz
Thank you for taking the time to share your review and feedback. We’ll pass your comments along to the appropriate teams as we continuously work to improve our customers’ experience.
Issue reported and resolved within the…
Issue reported and resolved within the one phone call, missing item received very quickly
3 de marzo de 2026
Prompt and professional…
Prompt response with professional communication and a clear customer focused approach to achieve a solution.
9 de marzo de 2026
I provided proof of purchase and the…
I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion.
Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.
6 de marzo de 2026
Respuesta de Beanz
Thank you for your review and feedback. We sent an email with the proof-of-purchase details needed to continue your case. We’ll resend that email shortly for your convenience.
If Carlsberg did Customer Service !
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner
6 de marzo de 2026
not very responsive
If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.
20 de febrero de 2026
Respuesta de Beanz
We're so sorry to hear this. Please expect an email shortly. We'll be happy to see how we might help from there.
A package didn't arrive
A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!
5 de marzo de 2026
Efficient & Helpful Customer Support
My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.
5 de marzo de 2026
Amazing customer service
Amazing customer service! Needed help ordering decaf beans and they helped me all the way!
5 de marzo de 2026
Team member was very polite
Team member was very polite, answered my questions, solved my problem.
26 de febrero de 2026
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