I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t r... Ver más
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Consulta las opiniones de los clientes
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Ver más
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Ver más
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Ver más
Información sobre la empresa
Escrito por la empresa
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Escrito por la empresa
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Información de contacto
Estados Unidos
- www.beanz.com
4,3
Excelente
726 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Beanz
We appreciate you taking the time to leave a review. We’re sorry to hear your experience fell short of expectations. We will pass your feedback along to the appropriate teams.
I’ve taken out a subscription however…
I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap
20 de marzo de 2026
Opinión espontánea
The person who called me and resolved…
The person who called me and resolved my issues was very nice and really wanted to help me. He exceeded my expectations.
24 de marzo de 2026
Amazing care
Beans team took care of the issue right away.
They even went above and beyond sending new beans next day.
Thank you
14 de marzo de 2026
Seems they don’t respond to emails
I tried to contact the team via email many many times over a two week period and no one ever got back to me. I copied in all the email addresses I had received emails from but still nothing! Very disappointed.
20 de febrero de 2026
A very responsive and helpful customer…
A very responsive and helpful customer service team…… and great coffee!
20 de marzo de 2026
Fixed my problem quickly and easily!
19 de marzo de 2026
Beanz is a great service!!
Beanz is a great service!!! I love the selection, how I can change it up and try new vendors and roasts for each shipment.
I had an inquiry around a special bag of beans and Customer Service was super responsive.
Thank you so much!
18 de marzo de 2026
Amazing customer services
11 de marzo de 2026
Barista’s choice
We use barista’s choice and really enjoy it. The deliveries are on a schedule we set and match our preferences.
11 de marzo de 2026
Refund hasn’t been provided and no one…
Refund hasn’t been provided and no one has reached out.
12 de marzo de 2026
Respuesta de Beanz
Thank you for your review and feedback. We do show that a specialist has escalated your case to help move your refund through for processing. We apologize for the delay and appreciate your patience while this is being completed. We're very sorry for the delays you've experienced. We'll work to get this done as quickly as possible.
Fantastic customer service!!!!
15 de marzo de 2026
I had a great service experience
I had a great service experience. Resolved my issue quickly after acknowledging my initial email request.
14 de marzo de 2026
They closed my case!
They closed my case!! My order has NOT been delivered!!!!! The order shipped on March 4th - I live in TX - and today it shows it's in St Paul Minnesota!!!! What in the world!? Open back up my case please.
14 de marzo de 2026
Respuesta de Beanz
Thank you for your feedback. We are very sorry for the delay with your order. While USPS is experiencing delivery delays, your tracking number does show that your order was released to the roasters and has begun moving through transit. We regret the inconvenience caused.
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